HP ZBook 14 Mobile manual Using f11 recovery tools

Page 84

NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1.If possible, back up all personal files.

2.If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer.

NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately). For additional information, see Using Windows 8 operating system media (purchased separately) on page 74.

3.If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

4.Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

5.Follow the on-screen instructions.

Using Windows 8 operating system media (purchased separately)

To order a Windows 8 operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 8 operating system DVD:

NOTE: This process takes several minutes.

1.If possible, back up all personal files.

2.Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads.

3.When prompted, press any keyboard key.

4.Follow the on-screen instructions.

After the repair is completed:

1.Eject the Windows 8 operating system media and then insert the Driver Recovery media.

2.Install the Hardware Enabling Drivers first, and then install Recommended Applications.

74 Chapter 11 Backup and recovery

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents VGA External cards and devices Adding or replacing memory modules Viii Contacting support Labels Input power Operating environment Welcome Finding information Resources For information aboutThen select Warranty and services Getting to know your computer TopTouchPad Lights Buttons and fingerprint reader select models only Keys Fn keyFront Regulatory, Safety, and Environmental Notices . To access RightLeft Display Select the HP Support Assistant appBottom Computer by the governmental agency SIM slot select models only Connecting to a network Connecting to a wireless networkUsing the wireless controls Using the wireless buttonUsing a Wlan Using operating system controlsUsing an Internet service provider Setting up a Wlan Configuring a wireless routerProtecting your Wlan Using HP Mobile Broadband select models only Connecting to a WlanInserting and removing a SIM Connecting to a wired network Using GPS select models onlyUsing Bluetooth wireless devices Connecting to a local area network LANPage Using pointing devices Setting pointing device preferencesUsing the pointing stick select models only Using the TouchPadUsing TouchPad Gestures Turning the TouchPad off and onOne-finger slide Scrolling Rotating select models only Edge swipes select models only Right-edge swipeTop-edge swipe Left-edge swipeUsing the keyboard Using Microsoft Windows 8 shortcut keysIdentifying the hot keys Using keypads Using the embedded numeric keypad Using an optional external numeric keypad Turning the embedded numeric keypad on and offUsing the media activity controls Connecting speakersAdjusting the volume MultimediaConnecting headphones Connecting a microphoneWebcam select models only Checking audio functions on the computerVideo DisplayPortIntel Wireless Display select models only Power management Shutting down the computerSetting power options Using power-saving statesIntel Rapid Start Technology Initiating and exiting SleepUsing battery power Using the power meter and power settingsSetting password protection on wakeup Enabling and exiting user-initiated HibernationFinding additional battery information Using Battery CheckDisplaying the remaining battery charge Maximizing battery discharge timeManaging low battery levels Inserting or removing the batteryRemoving a battery Conserving battery power Storing a user-replaceable batteryUsing external AC power Disposing of a user-replaceable battery select models onlyReplacing a user-replaceable battery select models only Testing an AC adapter Using Hybrid Graphics select models onlyHybrid Graphics select models only Using memory card readers External cards and devicesInserting a memory card Removing a memory cardUsing smart cards select models only Inserting a smart cardUsing a USB device Removing a smart cardUsing optional external devices Connecting a USB deviceRemoving a USB device Using optional external drives Using hard drives DrivesHandling drives Removing or replacing the service door Removing the service doorReplacing the service door Replacing or upgrading the hard drive Removing the hard driveInstalling a hard drive Using Disk Defragmenter Using Disk CleanupImproving hard drive performance Using HP 3D DriveGuard Identifying HP 3D DriveGuard statusUsing passwords SecurityProtecting the computer Setting passwords in Windows Password FunctionSetting passwords in Computer Setup Managing a Bios administrator passwordManaging a Computer Setup DriveLock password Entering a Bios administrator passwordSetting a DriveLock password Entering a DriveLock password Changing a DriveLock passwordRemoving DriveLock protection Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock passwordRemoving Automatic DriveLock protection Using antivirus software Using firewall softwareInstalling critical security updates Using HP Client Security select models only Installing an optional security cableUsing the fingerprint reader select models only Locating the fingerprint reader Maintenance Adding or replacing memory modulesPage Cleaning your computer Cleaning procedures Cleaning the display All-in-Ones or NotebooksCleaning the sides or cover Cleaning the TouchPad, keyboard, or mouseUsing SoftPaq Download Manager Backup and recovery Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Using Windows 8 operating system media purchased separatelyUsing Windows Refresh for quick and easy recovery Remove everything and reinstall WindowsUsing HP Software Setup Computer Setup BIOS, MultiBoot, and System Diagnostics Using Computer SetupStarting Computer Setup Navigating and selecting in Computer SetupRestoring factory settings in Computer Setup Updating the Bios Determining the Bios versionDownloading a Bios update Using MultiBoot About the boot device orderChoosing MultiBoot preferences Setting a new boot order in Computer Setup Dynamically choosing a boot device using the f9 promptSetting a MultiBoot Express prompt Using System Diagnostics Entering MultiBoot Express preferencesUsing System Diagnostics Support Contacting supportLabels ComponentSerial number Product number Specifications Input powerOperating environment Traveling with the computer Troubleshooting Troubleshooting resourcesResolving issues Computer is unable to start upComputer screen is blank Software is functioning abnormallyComputer is on but not responding Computer is unusually warmWireless network connection is not working An external device is not workingDisc does not play Movie is not visible on an external display Electrostatic discharge Bios IndexWlan SIM
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