HP ZBook 14 Mobile manual Using Windows Refresh for quick and easy recovery

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Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

NOTE: You may be prompted for your permission or password when using Refresh. See HP Support Assistant for more information. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

To start Refresh:

1.On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.

2.Click Settings.

3.Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.

4.Scroll the right-side choices down to display Refresh your PC without affecting your files.

5.Under Refresh your PC without affecting your files, select Get started, and follow the on- screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1.Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2.Choose your language.

3.Choose your keyboard layout.

4.Select Troubleshoot from the boot options menu.

5.Select Reset your PC, and follow the on-screen instructions.

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents VGA External cards and devices Adding or replacing memory modules Viii Contacting support Labels Input power Operating environment Welcome Resources For information about Finding informationThen select Warranty and services Top Getting to know your computerTouchPad Lights Buttons and fingerprint reader select models only Fn key KeysFront Right Regulatory, Safety, and Environmental Notices . To accessLeft Select the HP Support Assistant app DisplayBottom Computer by the governmental agency SIM slot select models only Connecting to a wireless network Connecting to a networkUsing the wireless controls Using the wireless buttonUsing operating system controls Using a WlanUsing an Internet service provider Configuring a wireless router Setting up a WlanProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models onlyInserting and removing a SIM Using GPS select models only Connecting to a wired networkUsing Bluetooth wireless devices Connecting to a local area network LANPage Setting pointing device preferences Using pointing devicesUsing the pointing stick select models only Using the TouchPadTurning the TouchPad off and on Using TouchPad GesturesOne-finger slide Scrolling Rotating select models only Right-edge swipe Edge swipes select models onlyLeft-edge swipe Top-edge swipeUsing Microsoft Windows 8 shortcut keys Using the keyboardIdentifying the hot keys Using keypads Using the embedded numeric keypad Turning the embedded numeric keypad on and off Using an optional external numeric keypadConnecting speakers Using the media activity controlsAdjusting the volume MultimediaConnecting a microphone Connecting headphonesWebcam select models only Checking audio functions on the computerDisplayPort VideoIntel Wireless Display select models only Shutting down the computer Power managementUsing power-saving states Setting power optionsIntel Rapid Start Technology Initiating and exiting SleepUsing the power meter and power settings Using battery powerSetting password protection on wakeup Enabling and exiting user-initiated HibernationUsing Battery Check Finding additional battery informationDisplaying the remaining battery charge Maximizing battery discharge timeInserting or removing the battery Managing low battery levelsRemoving a battery Storing a user-replaceable battery Conserving battery powerDisposing of a user-replaceable battery select models only Using external AC powerReplacing a user-replaceable battery select models only Using Hybrid Graphics select models only Testing an AC adapterHybrid Graphics select models only External cards and devices Using memory card readersInserting a memory card Removing a memory cardInserting a smart card Using smart cards select models onlyRemoving a smart card Using a USB deviceConnecting a USB device Using optional external devicesRemoving a USB device Using optional external drives Drives Using hard drivesHandling drives Removing the service door Removing or replacing the service doorReplacing the service door Removing the hard drive Replacing or upgrading the hard driveInstalling a hard drive Using Disk Cleanup Using Disk DefragmenterImproving hard drive performance Identifying HP 3D DriveGuard status Using HP 3D DriveGuardSecurity Using passwordsProtecting the computer Password Function Setting passwords in WindowsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Changing a DriveLock password Entering a DriveLock passwordRemoving DriveLock protection Entering an Automatic DriveLock password Using Computer Setup Automatic DriveLockRemoving Automatic DriveLock protection Using firewall software Using antivirus softwareInstalling critical security updates Installing an optional security cable Using HP Client Security select models onlyUsing the fingerprint reader select models only Locating the fingerprint reader Adding or replacing memory modules MaintenancePage Cleaning your computer Cleaning the display All-in-Ones or Notebooks Cleaning proceduresCleaning the sides or cover Cleaning the TouchPad, keyboard, or mouseUsing SoftPaq Download Manager Backing up your information Backup and recoveryUsing the Windows recovery tools Performing a system recoveryUsing Windows 8 operating system media purchased separately Using f11 recovery toolsRemove everything and reinstall Windows Using Windows Refresh for quick and easy recoveryUsing HP Software Setup Using Computer Setup Computer Setup BIOS, MultiBoot, and System DiagnosticsStarting Computer Setup Navigating and selecting in Computer SetupRestoring factory settings in Computer Setup Determining the Bios version Updating the BiosDownloading a Bios update About the boot device order Using MultiBootChoosing MultiBoot preferences Dynamically choosing a boot device using the f9 prompt Setting a new boot order in Computer SetupSetting a MultiBoot Express prompt Entering MultiBoot Express preferences Using System DiagnosticsUsing System Diagnostics Contacting support SupportComponent LabelsSerial number Product number Input power SpecificationsOperating environment Traveling with the computer Troubleshooting resources TroubleshootingResolving issues Computer is unable to start upSoftware is functioning abnormally Computer screen is blankComputer is on but not responding Computer is unusually warmAn external device is not working Wireless network connection is not workingDisc does not play Movie is not visible on an external display Electrostatic discharge Index BiosWlan SIM

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