HP ZBook 14 Mobile manual Using System Diagnostics

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NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using System Diagnostics 83

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents VGA External cards and devices Adding or replacing memory modules Viii Contacting support Labels Input power Operating environment Welcome Resources For information about Finding informationThen select Warranty and services Getting to know your computer TopTouchPad Lights Buttons and fingerprint reader select models only Fn key KeysFront Right Regulatory, Safety, and Environmental Notices . To accessLeft Select the HP Support Assistant app DisplayBottom Computer by the governmental agency SIM slot select models only Connecting to a wireless network Connecting to a networkUsing the wireless controls Using the wireless buttonUsing a Wlan Using operating system controlsUsing an Internet service provider Setting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models onlyInserting and removing a SIM Using GPS select models only Connecting to a wired networkUsing Bluetooth wireless devices Connecting to a local area network LANPage Setting pointing device preferences Using pointing devicesUsing the pointing stick select models only Using the TouchPadTurning the TouchPad off and on Using TouchPad GesturesOne-finger slide Scrolling Rotating select models only Right-edge swipe Edge swipes select models onlyLeft-edge swipe Top-edge swipeUsing the keyboard Using Microsoft Windows 8 shortcut keysIdentifying the hot keys Using keypads Using the embedded numeric keypad Turning the embedded numeric keypad on and off Using an optional external numeric keypadConnecting speakers Using the media activity controlsAdjusting the volume MultimediaConnecting a microphone Connecting headphonesWebcam select models only Checking audio functions on the computerDisplayPort VideoIntel Wireless Display select models only Shutting down the computer Power managementUsing power-saving states Setting power optionsIntel Rapid Start Technology Initiating and exiting SleepUsing the power meter and power settings Using battery powerSetting password protection on wakeup Enabling and exiting user-initiated HibernationUsing Battery Check Finding additional battery informationDisplaying the remaining battery charge Maximizing battery discharge timeInserting or removing the battery Managing low battery levelsRemoving a battery Storing a user-replaceable battery Conserving battery powerUsing external AC power Disposing of a user-replaceable battery select models onlyReplacing a user-replaceable battery select models only Testing an AC adapter Using Hybrid Graphics select models onlyHybrid Graphics select models only External cards and devices Using memory card readersInserting a memory card Removing a memory cardInserting a smart card Using smart cards select models onlyRemoving a smart card Using a USB deviceUsing optional external devices Connecting a USB deviceRemoving a USB device Using optional external drives Using hard drives DrivesHandling drives Removing or replacing the service door Removing the service doorReplacing the service door Removing the hard drive Replacing or upgrading the hard driveInstalling a hard drive Using Disk Defragmenter Using Disk CleanupImproving hard drive performance Identifying HP 3D DriveGuard status Using HP 3D DriveGuardUsing passwords SecurityProtecting the computer Password Function Setting passwords in WindowsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Entering a DriveLock password Changing a DriveLock passwordRemoving DriveLock protection Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock passwordRemoving Automatic DriveLock protection Using antivirus software Using firewall softwareInstalling critical security updates Using HP Client Security select models only Installing an optional security cableUsing the fingerprint reader select models only Locating the fingerprint reader Adding or replacing memory modules MaintenancePage Cleaning your computer Cleaning the display All-in-Ones or Notebooks Cleaning proceduresCleaning the sides or cover Cleaning the TouchPad, keyboard, or mouseUsing SoftPaq Download Manager Backing up your information Backup and recoveryUsing the Windows recovery tools Performing a system recoveryUsing Windows 8 operating system media purchased separately Using f11 recovery toolsRemove everything and reinstall Windows Using Windows Refresh for quick and easy recoveryUsing HP Software Setup Using Computer Setup Computer Setup BIOS, MultiBoot, and System DiagnosticsStarting Computer Setup Navigating and selecting in Computer SetupRestoring factory settings in Computer Setup Updating the Bios Determining the Bios versionDownloading a Bios update Using MultiBoot About the boot device orderChoosing MultiBoot preferences Setting a new boot order in Computer Setup Dynamically choosing a boot device using the f9 promptSetting a MultiBoot Express prompt Entering MultiBoot Express preferences Using System DiagnosticsUsing System Diagnostics Contacting support SupportComponent LabelsSerial number Product number Specifications Input powerOperating environment Traveling with the computer Troubleshooting resources TroubleshootingResolving issues Computer is unable to start upSoftware is functioning abnormally Computer screen is blankComputer is on but not responding Computer is unusually warmWireless network connection is not working An external device is not workingDisc does not play Movie is not visible on an external display Electrostatic discharge Index BiosWlan SIM

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