HP SuperStack 3 Load Balancer Appliance manual Asia, Pacific Rim, Europe, Middle East Africa

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Support from 3Com 87

Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support options, call the 3Com technical telephone support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent configuration changes, if applicable

Here is a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information.

Country	Telephone Number		Country	Telephone Number

Asia, Pacific Rim
Australia	1 800 678 515		P.R. of China	10800 61 00137 or
Hong Kong	800 933 486			021 6350 1590 or
India	+61	2 9937 5085 or		00800 0638 3266
	000800 6501111		Singapore	800 6161 463
Indonesia	001 800 61 009		S. Korea	00798 611 2230 or
Japan	03 5783 1270			02 3455 6455
Malaysia	1800 801 777		Taiwan, R.O.C.	00798 611 2230
New Zealand	0800 446 398		Thailand	0080 611 261
Pakistan	+61	2 9937 5083		001 800 611 2000
Philippines	1235 61 266 2602

Europe, Middle East and
Africa	+44	(0)1442 435529 phone
From anywhere in these	+44	(0)1442 435529 phone
regions, call:	+44	(0)1442 436722 fax

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Contents SuperStack 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Setting UP for Management Technical Specifications and PIN-OUTS 3Com Knowledgebase Web Services About this Guide Conventions Icon DescriptionConvention Description Documentation Related DocumentationProduct RegistrationAbout this Guide Balancer 12 10/100 LAN Ports Feature Server Load Balancer Plus MemoryFeature Server Load Balancer Plus Algorithms Server Load BalancerBalancer Front View Detail Server Load1000BASE-SX Port Status LEDs Color Indicates Power/Self Test LEDPower LED 10/100BASE-T Port Status LEDsBalancer Rear View Detail Power SocketDisconnecting the power cord Advanced Redundant Power System outputType 3 Power Module, read the Safety Information section Documentation shipped with the power systemInstalling the Server Load Installing the Server Load Balancer Server Load Balancer if they have been fitted Rack-mountingTop of Each Other ChoosingCorrect Cables Placing Units OnPower-up Powered-up and ready for operationSequence On powering-up, the Power/Self Test LED lights yellow Problem Suggested SolutionSetting UP for Management Methods Managing Server Load Balancer Assigning an IPAddress SEC Setting UP for Management Interface Security Warning Window Web Interface pages appears To install the plug-in, complete the following stepsNetwork Password window appears InterfacestepsAfter a management session Navigation Tree Using the Web InterfaceWeb interface is made up of three areas BannerSummary information is displayed in a two tables System SummaryDevice Summary Unit Hotspot Port HotspotsColor Action Control ButtonsLogical View Button Action Help View Specifying Setting up SnmpTrap Community String field is defaulted to public ManagementUpgrading Operating SoftwareLoad Balancer Working with the WEB Interface Server Load Balancing Approximately double the performance of Server B ConfigurationBalancing ExampleConfiguring for Non-redundant Server Load Balancing Click Next. The Getting Started Password page appears Configuring Redundant Balancer 1 and is configured for the same service Redundant ServerLoad Balancing Load Balancer for active-passive redundancy Configuring forActive-Passive RedundancyEnter 10.20.30.56 in the Device B IP Address field Load Balancer for active-active redundancy Active-ActiveClick Next. The Getting Started IP Settings page appears Enter 26 in the Virtual router ID B field SettingSettings Enter 25 in the Virtual router ID a fieldConfiguring Redundant Server Load Balancing Redirection Cache Redirection Configuration Example Non-redundant ConfigurationDefining a Cache SubnetClick Next Click Finish. Your cache subnet has been added Been created ServicesAdding a Cache Assigning Caches toEnter a descriptive name, such as Cache2, in the Name field StepsRound Robin Weighted Round RobinWeighted Least Supported Algorithms Description DestinationTimeout Retries fieldThis sets the number of retries a health check is attempted Balancing Click Finish. Your server subnet has been added Click Next. The Server Subnet Define Subnet page appearsChanging Lan Port Roles Adding a Server Click Continue with Advanced Settings Enter a descriptive name, such as Web, in the Name fieldHighlight Http and click the Next Showing Status To ServiceServer load balancing service Assigning ServersClick Server Assignments Click on the cell next to Server A. a pop-up menu appearsEnter 8080 in the Server port field Click OK To add a user group, complete the following steps Adding a UserGroup This user groupClick Permissions To assign permissions, complete the following stepsResponse Supported Algorithms Description Round RobinQuickest Last Response Quickest AverageThis sets the number of retries in a health check period Filter Description Select the attack filters you wish to enable and click OKMitigation FiltersModifying Admin Access Modifying Monitor AccessSelect Security User Configuring for Load Balancing Safety Information Information Important SafetyImportant Safety Information Hub plus étroites ’information deSécurité Importante Personnel qualifié’information de Sécurité Importante Europe Wichtige Sicherheitsinformat ionenAchtung Faseroptikanschlüsse Optische Sicherheit Appendix a Safety Information Specifications PIN -OUTSBalancer and the Server Load Balancer Plus Pin to 9-pin Console Port CablePC-AT Serial Pin to RS232 25-pinServices Online Technical3Com Username anonymous Europe, Middle East Africa Asia, Pacific RimNorth America Country Telephone Number Fax Number Appendix C Technical Support Numbers IndexSpecifications, system 83 summary view Summary view 32 World Wide Web WWW Index Superstack 3 Server Load Balancer 3C16120 Obtaining Warranty Service Warranties Exclusive Other Services Regulatory Notices

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