HP 2132RS, 2175EA, 2164EA, 2163EA, 2160US Checking for Customer Abuse, Troubleshooting the Problem

Page 76

Checking for Customer Abuse

Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case:

If the shipping box is seriously damaged, customer abuse cannot be declared.

If the damage could have a cause other than customer abuse, customer abuse cannot be declared.

If the notebook shows any of the following, customer abuse is declared:

!Missing parts.

!Broken plastic parts.

!Parts not original to the notebook.

!Damaged or missing keys on the keyboard.

Table 3-3lists additional criteria for determining customer abuse to specific parts of the notebook.

Important

Parts damaged by customer abuse are not covered by the warranty.

Troubleshooting the Problem

Record pertinent information about the notebook:

Model and serial number.

Operating system and version.

Software version (stored in hidden file c:\version.inf).

BIOS version.

Accessories and peripherals used.

Analyze the problem:

Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, note the functions that do work properly.

Separate Problems. If there are multiple symptoms, separate them into distinct problems.

Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find possible causes.

!The e-Diagtools diagnostic program tests most of the notebook’s components using automatic and interactive tests, and is your primary troubleshooting tool. Other tools include the power-on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Table 3-2on page 3-5shows how you can use these tools to isolate the cause of the notebook’s problem.

!The troubleshooting suggestions on page 3-6include general suggestions for repairing notebooks that show specific failure symptoms.

Service Manual

Troubleshooting and Diagnostics

3-3

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Contents Technology Code KE Hewlett-Packard Company Contents Figures Tables Source Address or Number Comments IntroductionGO HP Pavilion ze5200 Notebook PC Pavilion ze4200 Notebook PC DC710A ABE DC710A ABHDC711A ABE DC713A ABDPavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v Series Compaq Presario 2500 Series Mobile PCDC730A ABF DC731A ABBDC731A ABE DC731A ABFCompaq Presario 2100 Series Mobile PC DC735A ABC DC735A ABLDC738A ACJ DC738A AKLDC742A UUG DC743A ABBDC743A ABV DC743A ABZDC806A ABH DC806A UUGDC808A ABE DC808A ABHABZ Compaq Presario 1100 Series Mobile PCABD Product Comparisons Compaq Evo Notebook N1010v Compaq Presario Processor Compaq Presario ProcessorFeatures Front ViewBack View Bottom View Operation Activating Power ModesTurning the Notebook On and Off Main Status Lights front of notebook Checking the Status of the NotebookKeyboard Status Lights Fn Hot Keys Using Fn Hot KeysHot Key Effect Resetting the Notebook Resetting the NotebookSpecifications SpecificationsPower Compaq Evo Notebook N1010v and PresarioMass Storage HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050vWireless LAN Security FeaturesModem Input/OutputAccessories PC Cards Power OptionsDocking Replaceable Module Diagram Internal DesignFunctional Structure Description Removal and Replacement Removal Cross-ReferenceRecommended Screw Torque Values Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbf Disassembly Flowchart Disassembly FlowRemoving the Battery Removal ProcedureRemoving an Sdram Module Reassembly Notes Removing a Sdram ModuleRemoving the Wireless LAN Mini-PCI Card Removing the Mini-PCI Card Reassembly NotesRemoving the Hard Disk Drive Removing the Hard Disk DriveRecovering the Factory Software Removing the Hard Disk Drive TrayReplacing Small Parts Replacing Small Parts User-ReplaceableRemoving the Keyboard Cover Removing the Keyboard Cover Reassembly Note Removing the Speaker Assembly Removing the Speaker AssemblyRemoving the Keyboard Removing the Keyboard Removing the Switchboard PCA 10. Removing the Switchboard PCA Reassembly NoteRemoving the CD/DVD Drive 11. Removing the CD/DVD DriveRemoving the Display Assembly Authorized Service Providers Only12. Removing the Display Assembly Reassembly Notes Removing the Top Case 13. Removing the Top Case Removing the Floppy Drive 14. Removing the Floppy Drive Reassembly Notes Removing the Infrared I/R PCA 15. Removing the I/R PCA Removing the Heatsink with Fan 16. Removing the Heatsink with FanReassembly Notes Removing the CPU Module 17. Removing the CPU Module Reassembly Notes Removing the Motherboard 18. Removing the Motherboard Wireless Models Only Reassembly ProcedurePage Installing a New Serial Number Label Replacing Components on a Bottom Case20. Replacing the Antennas Replacing a Pcmcia Door 21. Removing a Pcmcia DoorRepairing the Bios IC Using e-DiagTools for WindowsUsing a Bios Floppy Disk 22. Boot-Block JumperRemoving Other Components Removing ComponentsComponent Removal Procedure Additional Steps Guide, HDD Panel, wirelessAntennas wireless PCA, switchboardSupport by Authorized Service Providers ASP Support OptionsSerial Number Label ASP Support Status ASPTroubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Checking for Customer AbuseVerifying the Repair Suggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions StartupSupport and provide proof Troubleshooting and Diagnostics Standby/resume Dark display, no Use Recovery CDs to Some or all keys do Check settings in Control Keyboard Sdram Modem Infrared Motherboard One-Touch button ProblemsMiscellaneous Accessories Diagnostic Tools Diagtools Diagnostic ProgramUpdating e-Diagtools Running e-DiagtoolsPower-On Self-Test Interpreting the ResultsPost Terminal-Error Beep Codes Beep Codes Post DescriptionDisplay Bios copyright notice Clear parity checkers Post Messages Message Description02F4 Eisa Cmos not writeable Sycard PCCtest Commands Sycard PCCtest 450/460 PC Card OptionalBios Setup Utility Windows Management Instrumentation WMIMain Menu Description Default Bios Setup Menus and ParametersSystem Devices Menu Description Default Updating the Notebook’s Bios Security Menu Description DefaultBoot Menu Description Default CD/DVDReplaceable Parts Exploded View Replaceable Parts SPS-KEYBOARD-AR SPS-KEYBOARD-BELSPS-KEYBOARD-BR SPS-KEYBOARD-CZSPS-KEYBOARD-RU SPS-KEYBOARD-SKSPS-KEYBOARD-SWE SPS-KEYBOARD-SWISPS-FAN 3F Small SPS-DOOR PcmciaSPS-PROC P4 2.4GHZ SPS-PROC P4 2.2GHZSPS-BD System DF SPS-BD System FFSPS-DVD+RW SPS-DRV CD-RWPavilion Part Exchange Pavilion Ze4200 EvoDescription Number Part Number F5771J F5761H Repl SPS-DRV HD 80 G SPS-DRV HD 60 GSPS-CABLE KIT 3F SPS Panel IR 3F W/IR Button SPS Panel IR 3F W/IRBTN SPS-BD IR 3FAccessory Replaceable Parts N1010v ExchangePavilion Part Description Number F5771J ReplPart Number Reference Description Number F5771J H5761H ReplWIRE-PRC SPS-CORD AC PWRSPS-CORD AC PWR 2 WIRE-IT SPS-CORD AC PWR 2 WIRE-KOSPS-BD Switch W/CABLE 1F CPQ SPS-LABEL Name SETSPS-COVER Keyboard EVO SPS-BD InverterSPS-COVER MEM/MINI PC 3F SPS-COVER, Keyboard Speakers CPQSPS-HEATSINK 3F W/2 Fans SPS Panel IR 3F W/IR Button SPS Panel IR 3F W/IR & W/O BTNSPS-BD Audio Control 3F SPS-COVER Dskt DRV BlankF4640-60913 Keybd, French F4640-60914 Simple Port Replicator hp/compaq Pavilion Part 2500 Password Removal Policy Reference InformationHewlett-Packard Display Quality Statement LCD Guidelines Mechanical ImperfectionsService Notes and Obsolete Parts Part Number 319733-001
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2550CA, 2542EA, 2562AP, 2555AP, 2136AD specifications

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