HP 2131AD, 2175EA, 2164EA, 2163EA, 2160US, 2158EA, 2165EA, 2166EA manual Troubleshooting and Diagnostics

Page 81

 

 

Call Center:

 

Repair Center:

 

Repair Center:

Symptom

 

Suggestions

 

Likely Causes

 

Comments

Notebook has short

 

Turn down display

 

Battery.

 

Battery capacity often

operating time when

 

brightness.

 

Motherboard.

 

decreases after a year or

on battery.

 

Check timeout settings in

 

 

 

more.

 

 

Power in Control Panel.

 

 

 

 

 

 

Check power management

 

 

 

 

 

 

settings in BIOS Setup. Try

 

 

 

 

 

 

default settings.

 

 

 

 

 

 

Battery gauge might need

 

 

 

 

 

 

calibration. Run HP Battery

 

 

 

 

 

 

Optimizer from Start menu.

 

 

 

 

 

 

Certain applications can

 

 

 

 

 

 

cause excess CPU and

 

 

 

 

 

 

power usage. (User can get

 

 

 

 

 

 

Intel Power Monitor from

 

 

 

 

 

 

www.intel.com and monitor

 

 

 

 

 

 

CPU load.)

 

 

 

 

 

 

When playing DVD movies

 

 

 

 

 

 

on battery power, use Power

 

 

 

 

 

 

Options in Control Panel to

 

 

 

 

 

 

select Portable/Laptop power

 

 

 

 

 

 

scheme.

 

 

 

 

 

 

When using applications with

 

 

 

 

 

 

automatic save feature (such

 

 

 

 

 

 

as MS Word), extend save

 

 

 

 

 

 

time or disable to reduce hard

 

 

 

 

 

 

disk access and power

 

 

 

 

 

 

usage.

 

 

 

 

 

 

PCMCIA card use can affect

 

 

 

 

 

 

battery life. Some PCMCIA

 

 

 

 

 

 

cards draw power even while

 

 

 

 

 

 

not in use.

 

 

 

 

 

 

Heavy modem use can affect

 

 

 

 

 

 

battery operating time.

 

 

 

 

Turns off

 

Battery may be extremely

 

Battery.

 

 

immediately after

 

low. Plug in AC adapter or

 

 

 

 

turning on.

 

insert charged battery

 

 

 

 

Does not run on

 

Check battery and contacts.

 

Battery or contacts.

 

 

battery; empty

 

Try another battery if

 

Motherboard.

 

 

battery indication.

 

available.

 

 

 

 

Beeps repeatedly.

 

Notebook beeps repeatedly

 

Battery.

 

 

 

 

when battery is low. Connect

 

 

 

 

 

 

AC adapter or replace

 

 

 

 

 

 

battery.

 

 

 

 

Battery does not

 

Make sure AC adapter has

 

Battery or contacts.

 

Check battery and AC

charge.

 

correct power rating.

 

AC adapter.

 

adapter.

 

 

Make sure AC adapter is

 

Motherboard.

 

Check heatsink.

 

 

connected properly and

 

Heatsink.

 

 

 

 

battery installed properly.

 

 

 

 

 

 

 

 

 

 

 

Check battery contacts. If

 

 

 

 

 

 

available, try another battery

 

 

 

 

 

 

and AC adapter.

 

 

 

 

 

 

Move notebook away from

 

 

 

 

 

 

any nearby heat source.

 

 

 

 

 

 

Unplug AC adapter and allow

 

 

 

 

 

 

battery to cool. Check for

 

 

 

 

 

 

blocked air vents.

 

 

 

 

3-8

Troubleshooting and Diagnostics

Service Manual

Image 81
Contents Technology Code KE Hewlett-Packard Company Contents Figures Tables Introduction Source Address or Number CommentsGO HP Pavilion ze5200 Notebook PC Pavilion ze4200 Notebook PC DC710A ABH DC710A ABEDC711A ABE DC713A ABDPavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Presario 2500 Series Mobile PC Compaq Evo Notebook N1010v SeriesDC731A ABB DC730A ABFDC731A ABE DC731A ABFCompaq Presario 2100 Series Mobile PC DC735A ABL DC735A ABCDC738A ACJ DC738A AKLDC743A ABB DC742A UUGDC743A ABV DC743A ABZDC806A UUG DC806A ABHDC808A ABE DC808A ABHCompaq Presario 1100 Series Mobile PC ABZABD Product Comparisons Compaq Presario Processor Compaq Evo Notebook N1010v Compaq Presario ProcessorFront View FeaturesBack View Bottom View Activating Power Modes OperationTurning the Notebook On and Off Checking the Status of the Notebook Main Status Lights front of notebookKeyboard Status Lights Using Fn Hot Keys Fn Hot KeysHot Key Effect Resetting the Notebook Resetting the NotebookSpecifications SpecificationsCompaq Evo Notebook N1010v and Presario PowerMass Storage HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050vSecurity Features Wireless LANModem Input/OutputAccessories Power Options PC CardsDocking Internal Design Replaceable Module DiagramFunctional Structure Description Removal Cross-Reference Removal and ReplacementRequired Equipment Recommended Screw Torque ValuesScrew Thread Size Torque cm-kgf Torque in-lbf Disassembly Flow Disassembly FlowchartRemoval Procedure Removing the BatteryRemoving a Sdram Module Removing an Sdram Module Reassembly NotesRemoving the Mini-PCI Card Reassembly Notes Removing the Wireless LAN Mini-PCI CardRemoving the Hard Disk Drive Removing the Hard Disk DriveRemoving the Hard Disk Drive Tray Recovering the Factory SoftwareReplacing Small Parts User-Replaceable Replacing Small PartsRemoving the Keyboard Cover Removing the Keyboard Cover Reassembly Note Removing the Speaker Assembly Removing the Speaker AssemblyRemoving the Keyboard Removing the Keyboard 10. Removing the Switchboard PCA Reassembly Note Removing the Switchboard PCA11. Removing the CD/DVD Drive Removing the CD/DVD DriveAuthorized Service Providers Only Removing the Display Assembly12. Removing the Display Assembly Reassembly Notes Removing the Top Case 13. Removing the Top Case Removing the Floppy Drive 14. Removing the Floppy Drive Reassembly Notes Removing the Infrared I/R PCA 15. Removing the I/R PCA 16. Removing the Heatsink with Fan Removing the Heatsink with FanReassembly Notes Removing the CPU Module 17. Removing the CPU Module Reassembly Notes Removing the Motherboard 18. Removing the Motherboard Reassembly Procedure Wireless Models OnlyPage Replacing Components on a Bottom Case Installing a New Serial Number Label21. Removing a Pcmcia Door 20. Replacing the Antennas Replacing a Pcmcia DoorUsing e-DiagTools for Windows Repairing the Bios IC22. Boot-Block Jumper Using a Bios Floppy DiskRemoving Components Removing Other ComponentsPanel, wireless Component Removal Procedure Additional Steps Guide, HDDAntennas wireless PCA, switchboardASP Support Options Support by Authorized Service ProvidersSerial Number Label ASP Support Status ASPBasic Troubleshooting Steps TroubleshootingChecking for Customer Abuse Troubleshooting the ProblemVerifying the Repair Scope of Diagnostic Tools Suggestions for TroubleshootingStartup Troubleshooting SuggestionsSupport and provide proof Troubleshooting and Diagnostics Standby/resume Dark display, no Use Recovery CDs to Some or all keys do Check settings in Control Keyboard Sdram Modem Infrared One-Touch button Problems MotherboardMiscellaneous Accessories Diagtools Diagnostic Program Diagnostic ToolsUpdating e-Diagtools Running e-DiagtoolsInterpreting the Results Power-On Self-TestBeep Codes Post Description Post Terminal-Error Beep CodesDisplay Bios copyright notice Clear parity checkers Message Description Post Messages02F4 Eisa Cmos not writeable Sycard PCCtest 450/460 PC Card Optional Sycard PCCtest CommandsWindows Management Instrumentation WMI Bios Setup UtilityBios Setup Menus and Parameters Main Menu Description DefaultSystem Devices Menu Description Default Security Menu Description Default Updating the Notebook’s BiosBoot Menu Description Default CD/DVDReplaceable Parts Exploded View Replaceable Parts SPS-KEYBOARD-BEL SPS-KEYBOARD-ARSPS-KEYBOARD-BR SPS-KEYBOARD-CZSPS-KEYBOARD-SK SPS-KEYBOARD-RUSPS-KEYBOARD-SWE SPS-KEYBOARD-SWISPS-DOOR Pcmcia SPS-FAN 3F SmallSPS-PROC P4 2.4GHZ SPS-PROC P4 2.2GHZSPS-BD System FF SPS-BD System DFSPS-DVD+RW SPS-DRV CD-RWPavilion Ze4200 Evo Pavilion Part ExchangeDescription Number Part Number F5771J F5761H Repl SPS-DRV HD 60 G SPS-DRV HD 80 GSPS-CABLE KIT 3F Button SPS Panel IR 3F W/IR SPS Panel IR 3F W/IRBTN SPS-BD IR 3FN1010v Exchange Accessory Replaceable PartsPavilion Part Description Number F5771J ReplDescription Number F5771J H5761H Repl Part Number ReferenceSPS-CORD AC PWR WIRE-PRCSPS-CORD AC PWR 2 WIRE-KO SPS-CORD AC PWR 2 WIRE-ITSPS-BD Switch W/CABLE 1F CPQ SPS-LABEL Name SETSPS-BD Inverter SPS-COVER Keyboard EVOSPS-COVER, Keyboard Speakers CPQ SPS-COVER MEM/MINI PC 3FSPS-HEATSINK 3F W/2 Fans SPS Panel IR 3F W/IR & W/O BTN SPS Panel IR 3F W/IR ButtonSPS-BD Audio Control 3F SPS-COVER Dskt DRV BlankF4640-60913 Keybd, French F4640-60914 Simple Port Replicator hp/compaq Pavilion Part 2500 Reference Information Password Removal PolicyHewlett-Packard Display Quality Statement Mechanical Imperfections LCD GuidelinesService Notes and Obsolete Parts Part Number 319733-001
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2550CA, 2542EA, 2562AP, 2555AP, 2136AD specifications

The HP 2135US is a versatile all-in-one desktop computer designed to meet the needs of home and small office users. This robust machine is particularly attractive for individuals who seek a blend of performance, aesthetics, and user-friendly features.

At the heart of the HP 2135US is its powerful Intel Core processor. This series of CPUs provides reliable performance for multitasking and productivity tasks, ensuring smooth operation whether you're working on documents, browsing the web, or streaming multimedia content. Complementing the processor is a competent amount of RAM, allowing users to run multiple applications simultaneously without experiencing slowdowns.

The computer features a vibrant display that brings visuals to life. With high resolution and excellent color accuracy, the HP 2135US is ideal for photo editing, video playback, and gaming. The screen's size also contributes to an immersive experience, making it suitable for both leisure and professional uses.

Storage is another significant feature of the HP 2135US. It comes equipped with a sizeable hard drive, providing ample space for files, applications, and media libraries. Furthermore, the device offers options for solid-state drives, which enhance the system's speed and responsiveness. This blend of storage solutions ensures that users can choose configurations that best fit their needs.

Connectivity is a strong suit of the HP 2135US, as it includes a range of ports and wireless options. Multiple USB ports allow for easy connection of peripherals such as printers, keyboards, and external storage devices. Additionally, integrated Wi-Fi and Bluetooth capabilities enable seamless networking and device pairing, enhancing the overall user experience.

The integrated graphics in the HP 2135US ensures decent performance for everyday tasks and light gaming. Combined with its multimedia features, the computer serves as a capable entertainment hub for users who enjoy watching movies or playing games.

In terms of design, the HP 2135US boasts a sleek, modern aesthetic that fits well in any environment. Its compact form factor makes it space-efficient, an important consideration for users with limited workspace. The ergonomics of the design also contribute to comfortable usage over extended periods.

To sum up, the HP 2135US represents a blend of performance, connectivity, and design sophistication. Its comprehensive set of features makes it an excellent choice for users seeking an all-in-one solution for both work and play, proving itself to be a worthy addition to any modern workspace or home office setup.