HP 2130AP, 2175EA, 2164EA, 2163EA, 2160US, 2158EA, 2165EA, 2166EA, 2505AP, 2502AP Use Recovery CDs to

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Repair Center:

Repair Center:

Symptom

Suggestions

Likely Causes

Comments

Files corrupted.

Run virus scan program.

Check hard disk using Tools

tab in disk’s Properties sheet.

Test hard disk drive with

e-Diagtools diagnostics.

Back up files if possible, then

use Recovery CDs to

reformat hard disk and

reinstall factory software.

Disk capacity less

Check hard disk using Tools

Hard drive.

than normal.

tab in disk’s Properties sheet.

Check partitions using

Control Panel, Administrative

Tools, Computer

Management under Storage.

Use Recovery CDs to

reformat hard disk and

reinstall factory software.

Disk’s reported

Hard disk allocates

capacity is less than

approximately 20 MB to

actual size

diagnostic software. This

space is unavailable for other

uses, and not included in

hard disk capacity reported

by Windows.

Floppy drive

General problems.

No response from floppy

Floppy drive.

Make sure floppy drive is

drive.

Motherboard.

installed and connected

correctly.

CD/DVD drive

Particular CD or

Check disk for proper

DVD not playing

insertion, dirt, or damage.

properly.

Clean with soft cloth or

replace as needed.

If CD was created on CD-RW

drive, try using HP certified

media. Read and write quality

can vary for other media.

Cannot read any

Restart notebook.

CD/DVD drive.

CD or DVD.

Make sure CD/DVD drive is

installed properly.

DVD movie stops

DVD may be double-sided.

playing.

Movie may be paused. Press

Play button.

Service Manual

Troubleshooting and Diagnostics

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