HP 2133AP, 2175EA, 2164EA, 2163EA, 2160US, 2158EA, 2165EA Power-On Self-Test, Interpreting the Results

Page 92

10.After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket.

11.Exit. Press F3 and then any key to exit and reboot.

12.Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows.

13.Click View to display the Support Ticket.

14.To add information about your problem, click Comments, type the information, and then click OK. To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e- mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.

e-Diagtools for Windows can also update the version of e-Diagtools on your notebook’s hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.

If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option.

Interpreting the Results

The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for repair and/or follow-up actions. The basic hardware test shows a recommended replacement part.

To help interpret the results of the e-Diagtools tests, refer to the following:

•e-Diagtools Support Ticket on page 3-19.

•Replaceable Module Diagram on page 1-27

•Functional Structure Description on page 1-28

This combined information should enable you to determine which of the notebook’s components require service.

Power-On Self-Test

Note

If Quiet Boot is enabled in BIOS Setup (the default setting), press Esc during boot to see POST messages.

When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called POST (Power-On Self-Test). The BIOS will not boot the notebook’s operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST indicates progress by a sequence of codes; if an error occurs, the BIOS displays a message and/or issues a beep code.

Note that not all POST messages indicate a failure in the notebook—some messages are for information only. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools.

Service Manual

Troubleshooting and Diagnostics

3-19

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Contents Technology Code KE Hewlett-Packard Company Contents Figures Tables GO HP IntroductionSource Address or Number Comments Pavilion ze5200 Notebook PC Pavilion ze4200 Notebook PC DC710A ABE DC710A ABHDC711A ABE DC713A ABDPavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v Series Compaq Presario 2500 Series Mobile PCDC730A ABF DC731A ABBDC731A ABE DC731A ABFCompaq Presario 2100 Series Mobile PC DC735A ABC DC735A ABLDC738A ACJ DC738A AKLDC742A UUG DC743A ABBDC743A ABV DC743A ABZDC806A ABH DC806A UUGDC808A ABE DC808A ABHABD Compaq Presario 1100 Series Mobile PCABZ Product Comparisons Compaq Evo Notebook N1010v Compaq Presario Processor Compaq Presario ProcessorFeatures Front ViewBack View Bottom View Turning the Notebook On and Off Activating Power ModesOperation Keyboard Status Lights Checking the Status of the NotebookMain Status Lights front of notebook Hot Key Effect Using Fn Hot KeysFn Hot Keys Resetting the Notebook Resetting the NotebookSpecifications SpecificationsPower Compaq Evo Notebook N1010v and PresarioMass Storage HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050vWireless LAN Security FeaturesModem Input/OutputAccessories Docking Power OptionsPC Cards Replaceable Module Diagram Internal DesignFunctional Structure Description Removal and Replacement Removal Cross-ReferenceScrew Thread Size Torque cm-kgf Torque in-lbf Required EquipmentRecommended Screw Torque Values Disassembly Flowchart Disassembly FlowRemoving the Battery Removal ProcedureRemoving an Sdram Module Reassembly Notes Removing a Sdram ModuleRemoving the Wireless LAN Mini-PCI Card Removing the Mini-PCI Card Reassembly NotesRemoving the Hard Disk Drive Removing the Hard Disk DriveRecovering the Factory Software Removing the Hard Disk Drive TrayReplacing Small Parts Replacing Small Parts User-ReplaceableRemoving the Keyboard Cover Removing the Keyboard Cover Reassembly Note Removing the Speaker Assembly Removing the Speaker AssemblyRemoving the Keyboard Removing the Keyboard Removing the Switchboard PCA 10. Removing the Switchboard PCA Reassembly NoteRemoving the CD/DVD Drive 11. Removing the CD/DVD DriveRemoving the Display Assembly Authorized Service Providers Only12. Removing the Display Assembly Reassembly Notes Removing the Top Case 13. Removing the Top Case Removing the Floppy Drive 14. Removing the Floppy Drive Reassembly Notes Removing the Infrared I/R PCA 15. Removing the I/R PCA Removing the Heatsink with Fan 16. Removing the Heatsink with FanReassembly Notes Removing the CPU Module 17. Removing the CPU Module Reassembly Notes Removing the Motherboard 18. Removing the Motherboard Wireless Models Only Reassembly ProcedurePage Installing a New Serial Number Label Replacing Components on a Bottom Case20. Replacing the Antennas Replacing a Pcmcia Door 21. Removing a Pcmcia DoorRepairing the Bios IC Using e-DiagTools for WindowsUsing a Bios Floppy Disk 22. Boot-Block JumperRemoving Other Components Removing ComponentsComponent Removal Procedure Additional Steps Guide, HDD Panel, wirelessAntennas wireless PCA, switchboardSupport by Authorized Service Providers ASP Support OptionsSerial Number Label ASP Support Status ASPTroubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Checking for Customer AbuseVerifying the Repair Suggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions StartupSupport and provide proof Troubleshooting and Diagnostics Standby/resume Dark display, no Use Recovery CDs to Some or all keys do Check settings in Control Keyboard Sdram Modem Infrared Miscellaneous One-Touch button ProblemsMotherboard Accessories Diagnostic Tools Diagtools Diagnostic ProgramUpdating e-Diagtools Running e-DiagtoolsPower-On Self-Test Interpreting the ResultsPost Terminal-Error Beep Codes Beep Codes Post DescriptionDisplay Bios copyright notice Clear parity checkers Post Messages Message Description02F4 Eisa Cmos not writeable Sycard PCCtest Commands Sycard PCCtest 450/460 PC Card OptionalBios Setup Utility Windows Management Instrumentation WMISystem Devices Menu Description Default Bios Setup Menus and ParametersMain Menu Description Default Updating the Notebook’s Bios Security Menu Description DefaultBoot Menu Description Default CD/DVDReplaceable Parts Exploded View Replaceable Parts SPS-KEYBOARD-AR SPS-KEYBOARD-BELSPS-KEYBOARD-BR SPS-KEYBOARD-CZSPS-KEYBOARD-RU SPS-KEYBOARD-SKSPS-KEYBOARD-SWE SPS-KEYBOARD-SWISPS-FAN 3F Small SPS-DOOR PcmciaSPS-PROC P4 2.4GHZ SPS-PROC P4 2.2GHZSPS-BD System DF SPS-BD System FFSPS-DVD+RW SPS-DRV CD-RWDescription Number Part Number F5771J F5761H Repl Pavilion Ze4200 EvoPavilion Part Exchange SPS-CABLE KIT 3F SPS-DRV HD 60 GSPS-DRV HD 80 G SPS Panel IR 3F W/IR Button SPS Panel IR 3F W/IRBTN SPS-BD IR 3FAccessory Replaceable Parts N1010v ExchangePavilion Part Description Number F5771J ReplPart Number Reference Description Number F5771J H5761H ReplWIRE-PRC SPS-CORD AC PWRSPS-CORD AC PWR 2 WIRE-IT SPS-CORD AC PWR 2 WIRE-KOSPS-BD Switch W/CABLE 1F CPQ SPS-LABEL Name SETSPS-COVER Keyboard EVO SPS-BD InverterSPS-HEATSINK 3F W/2 Fans SPS-COVER, Keyboard Speakers CPQSPS-COVER MEM/MINI PC 3F SPS Panel IR 3F W/IR Button SPS Panel IR 3F W/IR & W/O BTNSPS-BD Audio Control 3F SPS-COVER Dskt DRV BlankF4640-60913 Keybd, French F4640-60914 Simple Port Replicator hp/compaq Pavilion Part 2500 Password Removal Policy Reference InformationHewlett-Packard Display Quality Statement LCD Guidelines Mechanical ImperfectionsService Notes and Obsolete Parts Part Number 319733-001
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2550CA, 2542EA, 2562AP, 2555AP, 2136AD specifications

The HP 2135US is a versatile all-in-one desktop computer designed to meet the needs of home and small office users. This robust machine is particularly attractive for individuals who seek a blend of performance, aesthetics, and user-friendly features.

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