HP 1915, 1930, 1925, 1920 manual Diagnostic Error Codes, Processor Test Error Codes

Removal and Replacement Procedures.

Maintenance & Service Guide

Presario 1900 Series

Models: 1900T, 1905, 1906, 1910, 1915, 1919, 1920, 1922, 1925, 1926, 1927, 1928, 1929, and 1930

Before You Begin	Specifications	Parts Catalog
Removal Sequence	Troubleshooting	Battery Operations
Product Description	Pin Assignments	Index

Troubleshooting

Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

IMPORTANT: Retest the system after completing each step. If the problem is resolved, do not proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see the section for

Select error codes by number or type:

101 through 114	Processor Test
200 through 215	Memory Test
300 through 304	Keyboard Test
401 through 403	Parallel Printer Test
600 through 699	Diskette Drive or LS-120 Test
1101	Serial Test
1701 through 1736	Hard Drive Test
501 through 516	Video Test
2402 through 2456	Audio Test
2458 through 2480	Touch Pad Pointing Device Test
3206	CD/DVD Test
8601 through 8602
3301 through 6623

Processor Test Error Codes

Error
Code	Description		Recommended Action
101-xx	CPU test failed	Replace the processor and retest.
102-xx	Coprocessor or Weitek Error	1.	Run the Configuration and Diagnostics
		Utilities.
		2.	Replace the processor board and retest.

103-xx

104-xx

105-xx

106-xx

107-xx

108-xx

109-xx

110-xx

113-xx 114-01

200 -xx

202-xx

203-xx

204-xx

211-xx

214-xx 215-xx

300 -xx

301-xx

302-xx 304-xx

401 -xx

402-xx 403-xx

600 -xx

601-xx

602-xx

603-xx

604-xx

605-xx

606-xx

609-xx

610-xx

697-xx 698-xx

699-xx

DMA page registers test failed	Replace the system board and retest.
Interrupt controller master test failed
Port 61 error
Keyboard controller self-test failed
CMOS RAM test failed
CMOS interrupt test failed
CMOS clock test failed
Programmable timer load data test
failed
Protected mode test failed
Speaker test failed	1.	Check system configuration.
	2.	Verify cable connections to speaker.
	3.	Replace the system board and retest.
Memory Test Error Codes
Memory machine ID test failed	1.	Flash the system ROM and retest.
Memory system ROM checksum failed	2.	Replace the system board and retest.
Write/Read test failed	1.	Remove the memory module and retest.
Address test failed	2.	Install a new memory module and
	retest.

Random pattern test failed

Noise test failed

Random address test failed

Keyboard Test Error Codes

Failed ID Test	1.	Check the keyboard connection. If
	disconnected, turn off the computer and
Failed Selftest/Interface Test	connect the keyboard.
Failed Individual Key Test	2.	Replace the keyboard and retest.
Failed Keyboard Repeat Test	3.	Replace the system board and retest.
Parallel Printer Test Error Codes
Printer failed or not connected	1.	Connect the printer.
	2.	Check power to the printer.
Failed Port Test	3.	Install the loop-back connector and
	retest.
Printer pattern test failed	4.	Check port and IRQ configuration.
	5.	Replace the system board and retest.
Diskette Drive Test
Diskette ID drive types test	1.	Replace the diskette media and retest.
failed	2.	Check and/or replace the diskette power
Diskette format failed	and signal cables and retest.
	3.	Replace the diskette drive and retest.
Diskette read test failed
	4.	Replace the system board and retest.
Diskette write, read, compare test
failed
Diskette random read test failed
Diskette ID media failed
Diskette speed test failed
Diskette reset controller test failed
Diskette change line test failed
Diskette type error
Diskette drive speed not within limits
Diskette drive/media ID error	1.	Replace media.
	2.	Run the Configuration and Diagnostics
	Utilities.

Serial Test Error Codes

1101-xx	Serial port test failed	1.	Check port configuration
		2.	Replace the system board and retest.
	Hard Drive Test Error Codes
1701-xx	Hard drive format test failed	1.	Run the Configuration and Diagnostics
1702-xx	Hard drive read test failed	Utilities and verify drive type.
		2.	Verify that all secondary drives have
	Hard drive write/read/compare test
1703-xx		secondary drive capability.
	failed	3.	Replace the hard drive and retest.
1704-xx	Hard drive random seek test failed	4.	Replace the system board and retest.
1705-xx	Hard drive controller test failed
1706-xx	Hard drive ready test failed
1707-xx	Hard drive recalibration test failed
1708-xx	Hard drive format bad track test failed
1709-xx	Hard drive reset controller test failed
1710-xx	Hard drive park head test failed
1715-xx	Hard drive head select test failed
1716-xx	Hard drive conditional format test
	failed
1717-xx	Hard drive ECC* test failed
1719-xx	Hard drive power mode test failed
1724-xx	Network preparation test failed
1736-xx	Drive monitoring test failed
* ECC = Error Correction Code
	Video Test Error Codes

501-xx

502-xx

503-xx

504-xx

505-xx

506-xx

507-xx

508-xx

509-xx

510-xx

511-xx

512-xx

514-xx

516-xx

2402 -xx

2403-xx

2404-xx

2405-xx

2406-xx

2408-xx

2409-xx

2410-xx

2411-xx

2412-xx

2414-xx

2416-xx

2418-xx

2419-xx

2421-xx

2422-xx

2423-xx

2424-xx

2425-xx

2431-xx

2432-xx

2448-xx

2451-xx

2456-xx

2458 -xx

2468-xx

2477-xx

2478-xx 2480-xx

Video controller test failed	The following apply to error codes 501-xx
Video memory test failed	through 516-xx:
Video attribute test failed	1. Disconnect external monitor and test
Video character set test failed
	with internal LCD display.
Video 80 × 25 mode 9 × 14 character	2. Replace the display assembly and retest.
cell test failed	3. Replace the system board and retest.
Video 80 × 25 mode 8 × 8 character
cell test failed
Video 40 × 25 mode test failed
Video 320 × 200 mode color set 0
test failed
Video 320 × 200 mode color set 1
test failed
Video 640 × 200 mode test failed
Video screen memory page test failed
Video gray scale test failed
Video white screen test failed
Video noise pattern test failed
Video memory test failed	The following steps apply to error codes
Video attribute test failed	2402-xx through 2456-xx:
Video character set test failed	1. Run the Configuration and Diagnostics
Video 80 × 25 mode 9 × 14 character
	Utilities.
cell test failed	2. Replace the display assembly and retest.
Video 80 × 25 mode 8 × 8 character	3. Replace the system board and retest.
cell test failed
Video 320 × 200 mode color set 0
test failed
Video 320 × 200 mode color set 1
test failed
Video 640 × 200 mode test failed
Video screen memory page test failed
Video gray scale test failed
Video white screen test failed
Video noise pattern test failed
ECG/VGC memory test failed
ECG/VGC ROM checksum test failed	1. Run the Configuration and Diagnostics
	Utilities.
ECG/VGC 640 × 200 graphics mode	2. Disconnect external monitor and test
	with internal LCD display.
test failed
	3. Replace the display assembly and retest.
ECG/VGC 640 × 350 16 color set test	4. Replace the system board and retest.
failed
ECG/VGC 640 × 350 64 color set test
failed
ECG/VGC monochrome text mode test
failed
ECG/VGC monochrome graphics mode
test failed
640 × 480 graphics test failure
320 × 200 graphics (256 color mode)
test failure
Advanced VGA Controller test failed
132-column Advanced VGA test failed
Advanced VGA 256 Color
test failed
Advanced VGA BitBLT test	The following step applies to error codes
	2458-xx through 2480-xx:
Advanced VGA DAC test	Replace the system board and retest.
Advanced VGA data path test
Advanced VGA BitBLT test
Advanced VGA LineDraw test

Audio Test Error Codes

3206 -xx	Audio System Internal Error	Replace the system board and retest.
	TouchPad/Pointing Device Interface Test Error Codes

8601 -xx 8602-xx

3301 -xx

3305-xx

6600-xx

6605-xx

6608-xx 6623-xx

Mouse test failed	1. Replace the TouchPad and retest.
	2.	Replace the system board and retest.
Interface test failed
CD/DVD Drive Test Error Codes
CD/DVD drive read test failed	1. Replace the CD/DVD and retest.
	2.	Verify that the speakers are connected.
CD/DVD drive seek test failed	3.	Verify that drivers are loaded and
	properly installed.
ID test failed	4.	Replace the CD/DVD drive and retest.
	5. Replace the system board and retest.

Read test failed

Controller test failed

Random read test failed

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