HP 1700T manual Understanding Your Service and Support Options, Compaq Support, 10-1

Page 72

Understanding Your Service and Support Options

10-1

Chapter 10

Understanding Your Service and Support Options

Your Internet PC has many tools to make computing easier. If you have a computer problem or question, check the following resources for answers:

•Review the Troubleshooting section in this guide for suggestions on how to fix the problem.

•Review the tools in this section to find answers.

•Look in the Compaq Warranty Statement (included with your computer) or Service and Support Card to find your regional Compaq Service telephone number.

Compaq Support

Double-clicking the Compaq Support $ icon located on the Windows desktop provides access to the following tools:

 

 

 

Compaq Support Tools

 

Tool

 

Description

 

Compaq Remote

 

Allows most of your computer problems to be remotely diagnosed and

 

Support (not

 

 

 

cured by a Compaq technician. With this tool, technicians can talk to

 

available in all

 

 

 

you at the same time they are resolving your computer issue.

 

locations)

 

 

 

 

 

 

 

 

 

Compaq Diagnostics

 

Diagnoses problems with your Internet PC. This software provides an

 

 

easy way to check attributes of your Internet PC.

 

 

 

 

 

 

 

 

 

 

Reports all of the devices that came with your Internet PC and all of

 

System Record

 

the devices you have added or changed since you purchased your

 

 

 

Internet PC.

 

 

 

 

 

Compaq Service

 

Provides automated software updates and general information on

 

Connection

 

using your Internet PC.

 

 

 

 

 

 

 

Allows you to access the Compaq Service and Support Web page for

 

Internet Support

 

your country. Compaq's Service and Support Web page provides you

 

 

with software updates, maintenance tips, and tools to help make using

 

 

 

 

 

 

your Internet PC easier.

 

 

 

 

 

 

 

 

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Contents
Contents Identifying and Removing Computer Viruses Surfing the Internet Saving Energy with Sleep and Power Management Understanding Your Service and Support Options Troubleshooting Guide Safety and ComfortVii Viii Government Approvals13-9 Glossary IndexTable of Contents Using this Guide Text ConventionsTroubleshooting Special MessagesLocating Help GlossaryUnderstanding Your Service and Support Options Comments about this Guide4Using this Guide Using the TouchPad Setting the Tapping and Double-Tapping FeatureIntroducing Your Internet PC Setting the Edge Motion Feature Using Your Diskette Drive Identifying Your Storage DrivesUsing the Security Slot Identifying Your Hard Drive SizeSecuring Your Mobile Internet PC Setting a Power-On Password Move to Set Supervisor Password. Press the Enter keyRemoving a Power-On Password Using Your CD or DVD Drive Inserting and Removing a DiscInserting a Disc Removing a Disc Manually Ejecting a DiscPlaying an Audio CD Playing a non DVD Video CDGo to Select CD Disc 4Using Your CD or DVD Drive Using a Regionalized DVD Identifying Your Region SettingChanging a Region Setting Play Settings Display Options Viewing and Hiding the DVD Player PanelEnlarging and Reducing the View Hiding the TaskbarOn-Screen Control Buttons Display and Parental ControlsButton Title Description 10Using Your CD or DVD Drive Using McAfee Anti-Virus Software Identifying and Removing Computer VirusesRecognizing a Computer Virus Scanning for Viruses Creating an Anti-Virus Emergency Diskette Using an Anti-Virus Emergency Diskette Keeping Your Anti-Virus Software Current 6Identifying and Removing Computer Viruses Introducing Microsoft Windows Customizing the Windows DesktopWindows desktop is the basic Arranging Icons Selecting a BackgroundAdding a Screen Saver Finding Help Windows HelpMicrosoft Windows Starts Here available on select models Searching for Files Creating New FoldersClick Find Now Creating Shortcuts Deleting Files and FoldersUsing Microsoft Windows Accessories Installing Additional Software Installing Software from a CD or DisketteInstalling a Downloaded Program File 10Introducing Microsoft Windows Surfing the Internet Internet Addresses URLsChoosing an Internet Service Provider Understanding the World Wide WebUsing a Web Browser Microsoft Internet ExplorerAccessing a Search Engine Surfing TipsUsing a Search Engine 6Surfing the Internet Setting Up RingCentral Fax Sending and Receiving FaxesSending a Fax Receiving a FaxSending and Receiving Faxes Saving Energy with Sleep and Power Management Standby Time-Out DefaultWhat are Sleep and Hibernation? Sleep and Hibernation FunctionsImportance of Hibernation Mode Manual Press Power ›Time-Out Default If your Sleep and Hibernation FunctionsAdjusting Power Settings Putting Your Computer into Sleep ModeResuming from Sleep or Hibernation Mode Click Control PanelPower Schemes Tab Alarms Tab Turning Off Sleep ModeChanging Your Power Management Settings in DOS Recovering from a Loss of Electrical Power Power Surges and SagsUsing a Surge Suppressor Restarting Your Computer After a Power FailureCreating a Personal Power Scheme Click the Power Management æ iconElectrical Storms Battery Overview Battery PowerBattery Operating Time Battery GaugesStoring the Battery Recycling the BatteryCalibrating the Battery Battery From the Running on Batteries columnMaximizing Battery Operating Time Correcting a Low Battery Condition Cleaning Your Internet PC Cleaning Your Internet PCUsing System Maintenance Features Backing Up Your System Using SystemSaveClick System Tools, then choose Maintenance Wizard Understanding Your Service and Support Options Compaq Support10-1 Compaq Support Tools10-2Understanding Your Service and Support Options Using Compaq Diagnostics Compaq Diagnostics10-3 Testing Equipment Select Interactive Mode or Unattended ModeSystem Record 10-5Compaq Service Connection Turning Compaq Service Connection On and OffSelect Shutdown Compaq Service Connection OverviewHow it Works 10-7Internet Support QuickRestore Full RestoreQuickRestore 10-9System Restore 10-10Understanding Your Service and Support OptionsSelective Restore SystemSave Increasing the Size of the SystemSave PartitionCreating a QuickRestore Emergency Recovery Boot Diskette Using the QuickRestore Emergency Recovery Boot Diskette Installing Drivers for New Hardware Reinstalling Deleted DriversDrivers 10-16Understanding Your Service and Support Options Troubleshooting Guide Helpful HintsUnderstanding This Guide 11-1Audio Battery CD or DVD Not reading drive Abort, Retry, Fail?Message appears Diskette drive isDiskette using Disk Copy Cannot saveInformation to Diskette My Computer G iconCannot eject Is displayed whenCopying files to Display Fax Modem GamesHard drive error Hard DriveMessage is DisplayedInternet Cannot connect toInternet Buttons do notKeyboard or TouchPad Defaults option Keyboard or TouchPadCursor jumps to a Different locationMemory Tap to click optionInsufficient memory Power PC CardsInternet PC will not Turn onInternet PC appears To have locked upContacting a Compaq Authorized Service Provider Power11-18Troubleshooting Guide Safety and Comfort 12-1Take Action for Safety and Comfort Promoting a Safe and Comfortable Work EnvironmentImportant Choices Adjust Key PrinciplesMove RelaxFinding Your Comfort Zone Range of PositionsRemember Vary Your PostureOrganizing Your Adjustments Different Tasks, Different Postures12-5 Feet, Knees, and Legs Providing Enough Leg RoomBack Getting comfortable12-7 Forearms, Wrists, and Hands Dont Anchor Your WristsShoulders and Elbows Checking Elbow Height12-9 Split KeyboardsCleaning Your Monitor and Glasses EyesResting Your Eyes Having Your Eyes ExaminedAdjusting the Monitor Height Arranging Your Work AreaMonitor Positioning the MonitorAdjusting Monitor Height for Bifocal and Trifocal Users Adjusting Brightness and ContrastTilting the Monitor Eye HeightKeyboard and Pointing Device Eliminating Glare and Reflections on Your MonitorPositioning the Keyboard Eliminating GlareAdjusting the Keyboard Height and Slope Using a Keyboard Tray ComfortablyAligning the Mouse and Keyboard Using Arm Supports Using a Palm RestArm Supports and a Palm Rest For Pauses OnlyUsing a Document Holder Papers and BooksMinimizing Your Reach Phone Using a Notebook Computer Working in ComfortOn the Road Seeking ComfortTyping Style Being InventiveTransporting the Computer Reaching for Keys and Key CombinationsKeep it Light Hunt-and-Peck TypingAdjusting Software Controls Clean FrequentlyPointing Style Using a Keyboard on a Sofa Switch HandsAligning Forearms, Wrists, and Hands Pointing ComfortTaking Breaks and Varying Your Tasks Take BreaksEven on a sofa Vary Your Tasks Reduce Sources of StressTry it and see Breathe deeplyMonitoring Your Health Habits and Exercise Monitoring Personal Tolerance Levels and LimitsCultivating Health and Fitness Organizing Your Adjustments From the Ground UpFrom the Top Down Be InventiveSelf-Check Seated PositionShoulders, Arms, Wrists, and Hands 12-28Safety and Comfort Monitor General Prevention Double-CheckElectrical and Mechanical Safety Information Product Safety Policy and General PracticeIntroduction Installation Requirements Safety StandardsGeneral Precautions for Compaq Products Damage Requiring ServiceMounting Accessories ServicingVentilation Water and MoisturePower Sources AccessibilityVoltage Select Switch Internal BatteryPower Cords Protective Attachment PlugExtension Cord OverloadingCleaning Replacement PartsSafety Check Options and UpgradesPrecautions for Portable Computer Products Precautions for Server and Network ProductsSafety Interlocks and Enclosures Accessories and Options Hot-Pluggable Power SuppliesProducts with Casters Floor Standing ProductsCompatibility External Television Antenna GroundingPower Lines Lightning ProtectionAntenna Grounding Safety and Comfort Precautions for Products with Laser Devices Laser Safety WarningsCompliance with Cdrh Regulations Compliance with International RegulationsLaser Information Laser Product LabelNational Institute for Occupational Safety and Health Niosh For More InformationAmerican National Standards Institute Human Factors and Ergonomics SocietyNational Safety Council Library Occupational Safety and Health Administration OshaInternational Standards Organization ISO TCO Information Center12-48Safety and Comfort Government Approvals European Union Notice13-1 Federal Communications Commission Notice ModificationsCables Canadian Notice Avis CanadienJapanese Notice 13-3Telecom Network Approvals Regulations Governing the Use of ModemsRinger Equivalence Number REN 13-5Telephone Consumer Protection Act Canadian Regulations Governing the Use of ModemsBabt Users Notice SupraExpress 56i Pro Global Modem Desktop Products OnlyTelephone Network Connection 13-713-8Government Approvals Auto Dialing with the Modem 13-9Benutzerhinweise für besondere Bestimmungen in Österreich Benutzerhinweise für besondere Bestimmungen in DeutschlandHinweis für die Benutzung in Österreich WahlsperreBrugerinstruktioner i overensstemmelse med danske krav Speciale gebruiksinstructies voor NederlandAnvändarinstruktioner i överensstämmelse med svenska krav New Zealand Modem StatementsUppringningskod P och T Government Approvals Safety BatteriesPower Cords Laser AssembliesCdrh Regulations Laser Information Using the Computer German Ergonomics NoticeMobile Products German Ergonomics Notice Locating the Regulatory Compliance Markings Labels No.ComponentsManufacturing Site Energy Compliance Glossary Glossary-1Glossary-2 Glossary-3 Glossary-4 Device driver See driverGlossary-5 Glossary-6 Full duplex See duplexGlossary-7 Glossary-8 Glossary-9 Glossary-10 Glossary-11 Glossary-12 Glossary-13 Random access memory RAM See memory Glossary-14Read-only memory ROM See memory Glossary-15 Glossary-16 Universal Resource Locator URL See Uniform Resource LocatorVirtual memory See memory Glossary-17 Glossary-18 Index Index-1Index-2 Index-3 Index-4
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