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10-6Understanding Your Service and Support Options
Compaq Service Connection
Overview
The Compaq Service Connection software installed on your computer is an innovative way of correcting problems before they begin. The service automatically sends you free software updates that will keep your computer in peak operating condition. You decide when to install the updates.
A small notice, displayed as a rotating $, will appear on the bottom-right corner of the Windows desktop when an update is available.
Turning Compaq Service Connection On and Off
If you wish to manually turn on Compaq Service Connection, complete the following steps:
1.Double-click the Compaq Support $ icon on the Windows desktop.
2.Double-click the Service Connection $ icon.
+NOTE: If the Service Connection $ icon is visible in the Windows Taskbar, the service is already active.
The Compaq Service Connection will remain active and will be ready to perform updates when you log on the Internet.
To turn off Compaq Service Connection, complete the following steps:
1.Right-click the Service Connection $ icon on the Windows Taskbar.
2.Select Shutdown Compaq Service Connection.
Contents
Contents
Identifying and Removing Computer Viruses
Surfing the Internet
Saving Energy with Sleep and Power Management
Understanding Your Service and Support Options
Safety and Comfort
Troubleshooting Guide
Vii
Government Approvals
Viii
Glossary Index
13-9
Table of Contents
Text Conventions
Using this Guide
Special Messages
Troubleshooting
Locating Help
Glossary
Comments about this Guide
Understanding Your Service and Support Options
4Using this Guide
Introducing Your Internet PC
Using the TouchPad
Setting the Tapping and Double-Tapping Feature
Setting the Edge Motion Feature
Identifying Your Storage Drives
Using Your Diskette Drive
Securing Your Mobile Internet PC
Using the Security Slot
Identifying Your Hard Drive Size
Move to Set Supervisor Password. Press the Enter key
Setting a Power-On Password
Removing a Power-On Password
Inserting a Disc
Using Your CD or DVD Drive
Inserting and Removing a Disc
Manually Ejecting a Disc
Removing a Disc
Go to Select CD Disc
Playing an Audio CD
Playing a non DVD Video CD
4Using Your CD or DVD Drive
Changing a Region Setting
Using a Regionalized DVD
Identifying Your Region Setting
Play Settings
Viewing and Hiding the DVD Player Panel
Display Options
Enlarging and Reducing the View
Hiding the Taskbar
Display and Parental Controls
On-Screen Control Buttons
Button Title Description
10Using Your CD or DVD Drive
Recognizing a Computer Virus
Using McAfee Anti-Virus Software
Identifying and Removing Computer Viruses
Scanning for Viruses
Creating an Anti-Virus Emergency Diskette
Using an Anti-Virus Emergency Diskette
Keeping Your Anti-Virus Software Current
6Identifying and Removing Computer Viruses
Windows desktop is the basic
Introducing Microsoft Windows
Customizing the Windows Desktop
Selecting a Background
Arranging Icons
Adding a Screen Saver
Microsoft Windows Starts Here available on select models
Finding Help
Windows Help
Click Find Now
Searching for Files
Creating New Folders
Deleting Files and Folders
Creating Shortcuts
Using Microsoft Windows Accessories
Installing Software from a CD or Diskette
Installing Additional Software
Installing a Downloaded Program File
10Introducing Microsoft Windows
Internet Addresses URLs
Surfing the Internet
Understanding the World Wide Web
Choosing an Internet Service Provider
Microsoft Internet Explorer
Using a Web Browser
Surfing Tips
Accessing a Search Engine
Using a Search Engine
6Surfing the Internet
Sending and Receiving Faxes
Setting Up RingCentral Fax
Receiving a Fax
Sending a Fax
Sending and Receiving Faxes
Standby Time-Out Default
Saving Energy with Sleep and Power Management
What are Sleep and Hibernation?
Sleep and Hibernation Functions
Manual Press Power ›
Importance of Hibernation Mode
Time-Out Default If your
Sleep and Hibernation Functions
Putting Your Computer into Sleep Mode
Adjusting Power Settings
Resuming from Sleep or Hibernation Mode
Click Control Panel
Power Schemes Tab
Turning Off Sleep Mode
Alarms Tab
Changing Your Power Management Settings in DOS
Power Surges and Sags
Recovering from a Loss of Electrical Power
Using a Surge Suppressor
Restarting Your Computer After a Power Failure
Electrical Storms
Creating a Personal Power Scheme
Click the Power Management æ icon
Battery Power
Battery Overview
Battery Operating Time
Battery Gauges
Recycling the Battery
Storing the Battery
Calibrating the Battery
From the Running on Batteries column
Battery
Maximizing Battery Operating Time
Correcting a Low Battery Condition
Cleaning Your Internet PC
Cleaning Your Internet PC
Click System Tools, then choose Maintenance Wizard
Using System Maintenance Features
Backing Up Your System Using SystemSave
Compaq Support
Understanding Your Service and Support Options
10-1
Compaq Support Tools
10-2Understanding Your Service and Support Options
10-3
Using Compaq Diagnostics
Compaq Diagnostics
Select Interactive Mode or Unattended Mode
Testing Equipment
10-5
System Record
Turning Compaq Service Connection On and Off
Compaq Service Connection
Select Shutdown Compaq Service Connection
Overview
10-7
How it Works
Internet Support
Full Restore
QuickRestore
QuickRestore
10-9
10-10Understanding Your Service and Support Options
System Restore
Selective Restore
Increasing the Size of the SystemSave Partition
SystemSave
Creating a QuickRestore Emergency Recovery Boot Diskette
Using the QuickRestore Emergency Recovery Boot Diskette
Drivers
Installing Drivers for New Hardware
Reinstalling Deleted Drivers
10-16Understanding Your Service and Support Options
Helpful Hints
Troubleshooting Guide
Understanding This Guide
11-1
Audio
Battery
CD or DVD
Abort, Retry, Fail?
Not reading drive
Message appears
Diskette drive is
Cannot save
Diskette using Disk Copy
Information to
Diskette My Computer G icon
Copying files to
Cannot eject
Is displayed when
Display
Games
Fax Modem
Hard Drive
Hard drive error
Message is
Displayed
Cannot connect to
Internet
Internet
Buttons do not
Keyboard or TouchPad
Keyboard or TouchPad
Defaults option
Cursor jumps to a
Different location
Insufficient memory
Memory
Tap to click option
PC Cards
Power
Turn on
Internet PC will not
Internet PC appears
To have locked up
Power
Contacting a Compaq Authorized Service Provider
11-18Troubleshooting Guide
12-1
Safety and Comfort
Important Choices
Take Action for Safety and Comfort
Promoting a Safe and Comfortable Work Environment
Key Principles
Adjust
Move
Relax
Range of Positions
Finding Your Comfort Zone
Remember
Vary Your Posture
12-5
Organizing Your Adjustments
Different Tasks, Different Postures
Providing Enough Leg Room
Feet, Knees, and Legs
12-7
Back
Getting comfortable
Dont Anchor Your Wrists
Forearms, Wrists, and Hands
Checking Elbow Height
Shoulders and Elbows
12-9
Split Keyboards
Eyes
Cleaning Your Monitor and Glasses
Resting Your Eyes
Having Your Eyes Examined
Arranging Your Work Area
Adjusting the Monitor Height
Monitor
Positioning the Monitor
Adjusting Brightness and Contrast
Adjusting Monitor Height for Bifocal and Trifocal Users
Tilting the Monitor
Eye Height
Eliminating Glare and Reflections on Your Monitor
Keyboard and Pointing Device
Positioning the Keyboard
Eliminating Glare
Aligning the Mouse and Keyboard
Adjusting the Keyboard Height and Slope
Using a Keyboard Tray Comfortably
Using a Palm Rest
Using Arm Supports
Arm Supports and a Palm Rest
For Pauses Only
Minimizing Your Reach
Using a Document Holder
Papers and Books
Phone
Working in Comfort
Using a Notebook Computer
On the Road
Seeking Comfort
Being Inventive
Typing Style
Transporting the Computer
Reaching for Keys and Key Combinations
Hunt-and-Peck Typing
Keep it Light
Pointing Style
Adjusting Software Controls
Clean Frequently
Switch Hands
Using a Keyboard on a Sofa
Aligning Forearms, Wrists, and Hands
Pointing Comfort
Even on a sofa
Taking Breaks and Varying Your Tasks
Take Breaks
Reduce Sources of Stress
Vary Your Tasks
Try it and see
Breathe deeply
Cultivating Health and Fitness
Monitoring Your Health Habits and Exercise
Monitoring Personal Tolerance Levels and Limits
From the Ground Up
Organizing Your Adjustments
From the Top Down
Be Inventive
Shoulders, Arms, Wrists, and Hands
Self-Check
Seated Position
12-28Safety and Comfort
Monitor
Double-Check
General Prevention
Introduction
Electrical and Mechanical Safety Information
Product Safety Policy and General Practice
Safety Standards
Installation Requirements
Damage Requiring Service
General Precautions for Compaq Products
Servicing
Mounting Accessories
Ventilation
Water and Moisture
Accessibility
Power Sources
Voltage Select Switch
Internal Battery
Protective Attachment Plug
Power Cords
Extension Cord
Overloading
Replacement Parts
Cleaning
Safety Check
Options and Upgrades
Safety Interlocks and Enclosures
Precautions for Portable Computer Products
Precautions for Server and Network Products
Hot-Pluggable Power Supplies
Accessories and Options
Products with Casters
Floor Standing Products
External Television Antenna Grounding
Compatibility
Lightning Protection
Power Lines
Antenna Grounding
Safety and Comfort
Laser Safety Warnings
Precautions for Products with Laser Devices
Compliance with Cdrh Regulations
Compliance with International Regulations
Laser Product Label
Laser Information
For More Information
National Institute for Occupational Safety and Health Niosh
American National Standards Institute
Human Factors and Ergonomics Society
Occupational Safety and Health Administration Osha
National Safety Council Library
International Standards Organization ISO
TCO Information Center
12-48Safety and Comfort
13-1
Government Approvals
European Union Notice
Cables
Federal Communications Commission Notice
Modifications
Avis Canadien
Canadian Notice
Japanese Notice
13-3
Regulations Governing the Use of Modems
Telecom Network Approvals
13-5
Ringer Equivalence Number REN
Canadian Regulations Governing the Use of Modems
Telephone Consumer Protection Act
SupraExpress 56i Pro Global Modem Desktop Products Only
Babt Users Notice
Telephone Network Connection
13-7
13-8Government Approvals
13-9
Auto Dialing with the Modem
Benutzerhinweise für besondere Bestimmungen in Deutschland
Benutzerhinweise für besondere Bestimmungen in Österreich
Hinweis für die Benutzung in Österreich
Wahlsperre
Speciale gebruiksinstructies voor Nederland
Brugerinstruktioner i overensstemmelse med danske krav
Uppringningskod P och T
Användarinstruktioner i överensstämmelse med svenska krav
New Zealand Modem Statements
Government Approvals
Batteries
Safety
Cdrh Regulations
Power Cords
Laser Assemblies
Laser Information
Mobile Products German Ergonomics Notice
Using the Computer
German Ergonomics Notice
No.Components
Locating the Regulatory Compliance Markings Labels
Manufacturing Site
Energy Compliance
Glossary-1
Glossary
Glossary-2
Glossary-3
Device driver See driver
Glossary-4
Glossary-5
Full duplex See duplex
Glossary-6
Glossary-7
Glossary-8
Glossary-9
Glossary-10
Glossary-11
Glossary-12
Glossary-13
Read-only memory ROM See memory
Random access memory RAM See memory
Glossary-14
Glossary-15
Virtual memory See memory
Glossary-16
Universal Resource Locator URL See Uniform Resource Locator
Glossary-17
Glossary-18
Index-1
Index
Index-2
Index-3
Index-4