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Understanding Your Service and Support Options 10-13
Creating a QuickRestore Emergency Recovery Boot Diskette
QuickRestore is installed on your hard drive. However, you will need to create a QuickRestore emergency diskette in case you are ever unable to start your computer properly.
To create a QuickRestore emergency recovery boot diskette, complete the following steps:
1.From the Windows desktop, double-click the Compaq Support $ icon.
2.Double-click the QuickRestore ô icon in this folder. The QuickRestore main menu is displayed.
3.Click the System Utilities button. The Utilities menu is displayed.
4.Click the Recovery Boot button. You are prompted to insert a diskette into the diskette drive.
5.Insert a 3.5-inch, high-density formatted diskette into the diskette drive and click OK. QuickRestore will begin creating the emergency diskette for you.
6.When QuickRestore has finished creating the emergency diskette, store the QuickRestore emergency diskette in a safe place for emergency use.
Contents
Contents
Identifying and Removing Computer Viruses
Surfing the Internet
Saving Energy with Sleep and Power Management
Understanding Your Service and Support Options
Troubleshooting Guide
Safety and Comfort
Vii
Viii
Government Approvals
13-9
Glossary Index
Table of Contents
Using this Guide
Text Conventions
Troubleshooting
Special Messages
Locating Help
Glossary
Understanding Your Service and Support Options
Comments about this Guide
4Using this Guide
Using the TouchPad
Setting the Tapping and Double-Tapping Feature
Introducing Your Internet PC
Setting the Edge Motion Feature
Using Your Diskette Drive
Identifying Your Storage Drives
Using the Security Slot
Identifying Your Hard Drive Size
Securing Your Mobile Internet PC
Setting a Power-On Password
Move to Set Supervisor Password. Press the Enter key
Removing a Power-On Password
Using Your CD or DVD Drive
Inserting and Removing a Disc
Inserting a Disc
Removing a Disc
Manually Ejecting a Disc
Playing an Audio CD
Playing a non DVD Video CD
Go to Select CD Disc
4Using Your CD or DVD Drive
Using a Regionalized DVD
Identifying Your Region Setting
Changing a Region Setting
Play Settings
Display Options
Viewing and Hiding the DVD Player Panel
Enlarging and Reducing the View
Hiding the Taskbar
On-Screen Control Buttons
Display and Parental Controls
Button Title Description
10Using Your CD or DVD Drive
Using McAfee Anti-Virus Software
Identifying and Removing Computer Viruses
Recognizing a Computer Virus
Scanning for Viruses
Creating an Anti-Virus Emergency Diskette
Using an Anti-Virus Emergency Diskette
Keeping Your Anti-Virus Software Current
6Identifying and Removing Computer Viruses
Introducing Microsoft Windows
Customizing the Windows Desktop
Windows desktop is the basic
Arranging Icons
Selecting a Background
Adding a Screen Saver
Finding Help
Windows Help
Microsoft Windows Starts Here available on select models
Searching for Files
Creating New Folders
Click Find Now
Creating Shortcuts
Deleting Files and Folders
Using Microsoft Windows Accessories
Installing Additional Software
Installing Software from a CD or Diskette
Installing a Downloaded Program File
10Introducing Microsoft Windows
Surfing the Internet
Internet Addresses URLs
Choosing an Internet Service Provider
Understanding the World Wide Web
Using a Web Browser
Microsoft Internet Explorer
Accessing a Search Engine
Surfing Tips
Using a Search Engine
6Surfing the Internet
Setting Up RingCentral Fax
Sending and Receiving Faxes
Sending a Fax
Receiving a Fax
Sending and Receiving Faxes
Saving Energy with Sleep and Power Management
Standby Time-Out Default
What are Sleep and Hibernation?
Sleep and Hibernation Functions
Importance of Hibernation Mode
Manual Press Power ›
Time-Out Default If your
Sleep and Hibernation Functions
Adjusting Power Settings
Putting Your Computer into Sleep Mode
Resuming from Sleep or Hibernation Mode
Click Control Panel
Power Schemes Tab
Alarms Tab
Turning Off Sleep Mode
Changing Your Power Management Settings in DOS
Recovering from a Loss of Electrical Power
Power Surges and Sags
Using a Surge Suppressor
Restarting Your Computer After a Power Failure
Creating a Personal Power Scheme
Click the Power Management æ icon
Electrical Storms
Battery Overview
Battery Power
Battery Operating Time
Battery Gauges
Storing the Battery
Recycling the Battery
Calibrating the Battery
Battery
From the Running on Batteries column
Maximizing Battery Operating Time
Correcting a Low Battery Condition
Cleaning Your Internet PC
Cleaning Your Internet PC
Using System Maintenance Features
Backing Up Your System Using SystemSave
Click System Tools, then choose Maintenance Wizard
Understanding Your Service and Support Options
Compaq Support
10-1
Compaq Support Tools
10-2Understanding Your Service and Support Options
Using Compaq Diagnostics
Compaq Diagnostics
10-3
Testing Equipment
Select Interactive Mode or Unattended Mode
System Record
10-5
Compaq Service Connection
Turning Compaq Service Connection On and Off
Select Shutdown Compaq Service Connection
Overview
How it Works
10-7
Internet Support
QuickRestore
Full Restore
QuickRestore
10-9
System Restore
10-10Understanding Your Service and Support Options
Selective Restore
SystemSave
Increasing the Size of the SystemSave Partition
Creating a QuickRestore Emergency Recovery Boot Diskette
Using the QuickRestore Emergency Recovery Boot Diskette
Installing Drivers for New Hardware
Reinstalling Deleted Drivers
Drivers
10-16Understanding Your Service and Support Options
Troubleshooting Guide
Helpful Hints
Understanding This Guide
11-1
Audio
Battery
CD or DVD
Not reading drive
Abort, Retry, Fail?
Message appears
Diskette drive is
Diskette using Disk Copy
Cannot save
Information to
Diskette My Computer G icon
Cannot eject
Is displayed when
Copying files to
Display
Fax Modem
Games
Hard drive error
Hard Drive
Message is
Displayed
Internet
Cannot connect to
Internet
Buttons do not
Keyboard or TouchPad
Defaults option
Keyboard or TouchPad
Cursor jumps to a
Different location
Memory
Tap to click option
Insufficient memory
Power
PC Cards
Internet PC will not
Turn on
Internet PC appears
To have locked up
Contacting a Compaq Authorized Service Provider
Power
11-18Troubleshooting Guide
Safety and Comfort
12-1
Take Action for Safety and Comfort
Promoting a Safe and Comfortable Work Environment
Important Choices
Adjust
Key Principles
Move
Relax
Finding Your Comfort Zone
Range of Positions
Remember
Vary Your Posture
Organizing Your Adjustments
Different Tasks, Different Postures
12-5
Feet, Knees, and Legs
Providing Enough Leg Room
Back
Getting comfortable
12-7
Forearms, Wrists, and Hands
Dont Anchor Your Wrists
Shoulders and Elbows
Checking Elbow Height
12-9
Split Keyboards
Cleaning Your Monitor and Glasses
Eyes
Resting Your Eyes
Having Your Eyes Examined
Adjusting the Monitor Height
Arranging Your Work Area
Monitor
Positioning the Monitor
Adjusting Monitor Height for Bifocal and Trifocal Users
Adjusting Brightness and Contrast
Tilting the Monitor
Eye Height
Keyboard and Pointing Device
Eliminating Glare and Reflections on Your Monitor
Positioning the Keyboard
Eliminating Glare
Adjusting the Keyboard Height and Slope
Using a Keyboard Tray Comfortably
Aligning the Mouse and Keyboard
Using Arm Supports
Using a Palm Rest
Arm Supports and a Palm Rest
For Pauses Only
Using a Document Holder
Papers and Books
Minimizing Your Reach
Phone
Using a Notebook Computer
Working in Comfort
On the Road
Seeking Comfort
Typing Style
Being Inventive
Transporting the Computer
Reaching for Keys and Key Combinations
Keep it Light
Hunt-and-Peck Typing
Adjusting Software Controls
Clean Frequently
Pointing Style
Using a Keyboard on a Sofa
Switch Hands
Aligning Forearms, Wrists, and Hands
Pointing Comfort
Taking Breaks and Varying Your Tasks
Take Breaks
Even on a sofa
Vary Your Tasks
Reduce Sources of Stress
Try it and see
Breathe deeply
Monitoring Your Health Habits and Exercise
Monitoring Personal Tolerance Levels and Limits
Cultivating Health and Fitness
Organizing Your Adjustments
From the Ground Up
From the Top Down
Be Inventive
Self-Check
Seated Position
Shoulders, Arms, Wrists, and Hands
12-28Safety and Comfort
Monitor
General Prevention
Double-Check
Electrical and Mechanical Safety Information
Product Safety Policy and General Practice
Introduction
Installation Requirements
Safety Standards
General Precautions for Compaq Products
Damage Requiring Service
Mounting Accessories
Servicing
Ventilation
Water and Moisture
Power Sources
Accessibility
Voltage Select Switch
Internal Battery
Power Cords
Protective Attachment Plug
Extension Cord
Overloading
Cleaning
Replacement Parts
Safety Check
Options and Upgrades
Precautions for Portable Computer Products
Precautions for Server and Network Products
Safety Interlocks and Enclosures
Accessories and Options
Hot-Pluggable Power Supplies
Products with Casters
Floor Standing Products
Compatibility
External Television Antenna Grounding
Power Lines
Lightning Protection
Antenna Grounding
Safety and Comfort
Precautions for Products with Laser Devices
Laser Safety Warnings
Compliance with Cdrh Regulations
Compliance with International Regulations
Laser Information
Laser Product Label
National Institute for Occupational Safety and Health Niosh
For More Information
American National Standards Institute
Human Factors and Ergonomics Society
National Safety Council Library
Occupational Safety and Health Administration Osha
International Standards Organization ISO
TCO Information Center
12-48Safety and Comfort
Government Approvals
European Union Notice
13-1
Federal Communications Commission Notice
Modifications
Cables
Canadian Notice
Avis Canadien
Japanese Notice
13-3
Telecom Network Approvals
Regulations Governing the Use of Modems
Ringer Equivalence Number REN
13-5
Telephone Consumer Protection Act
Canadian Regulations Governing the Use of Modems
Babt Users Notice
SupraExpress 56i Pro Global Modem Desktop Products Only
Telephone Network Connection
13-7
13-8Government Approvals
Auto Dialing with the Modem
13-9
Benutzerhinweise für besondere Bestimmungen in Österreich
Benutzerhinweise für besondere Bestimmungen in Deutschland
Hinweis für die Benutzung in Österreich
Wahlsperre
Brugerinstruktioner i overensstemmelse med danske krav
Speciale gebruiksinstructies voor Nederland
Användarinstruktioner i överensstämmelse med svenska krav
New Zealand Modem Statements
Uppringningskod P och T
Government Approvals
Safety
Batteries
Power Cords
Laser Assemblies
Cdrh Regulations
Laser Information
Using the Computer
German Ergonomics Notice
Mobile Products German Ergonomics Notice
Locating the Regulatory Compliance Markings Labels
No.Components
Manufacturing Site
Energy Compliance
Glossary
Glossary-1
Glossary-2
Glossary-3
Glossary-4
Device driver See driver
Glossary-5
Glossary-6
Full duplex See duplex
Glossary-7
Glossary-8
Glossary-9
Glossary-10
Glossary-11
Glossary-12
Glossary-13
Random access memory RAM See memory
Glossary-14
Read-only memory ROM See memory
Glossary-15
Glossary-16
Universal Resource Locator URL See Uniform Resource Locator
Virtual memory See memory
Glossary-17
Glossary-18
Index
Index-1
Index-2
Index-3
Index-4