10-14Understanding Your Service and Support Options
Using the QuickRestore Emergency Recovery Boot Diskette
The QuickRestore emergency diskette is used if you are unable to start your computer. The diskette will help your computer get up and running again.
To run the QuickRestore emergency diskette, complete the following steps:
1.Make sure your computer is turned off. Insert the QuickRestore emergency diskette you previously created into the diskette drive.
2.Turn on your computer. A Caution window is displayed.
3.Press Enter. The QuickRestore Recovery menu is displayed. Select one of the following QuickRestore options:
•Full restore – Reformats your hard drive and returns your computer to its original factory-installed software state.
•Typical restore – Restores your hard drive from your last SystemSave.
•Exit to DOS – Allows you to exit the QuickRestore menu and return to a DOS command prompt.
4.Press Enter. If possible, the system will restore itself according to the type of QuickRestore you selected.
5.After the restore finishes, a window is displayed notifying you that your computer has been restored.
6.Remove the diskette from the diskette drive and restart your computer by pressing Ctrl+Alt+Del.
Contents
Identifying and Removing Computer Viruses
Surfing the Internet
Saving Energy with Sleep and Power Management
Understanding Your Service and Support Options
Safety and Comfort
Troubleshooting Guide
Vii
Government Approvals
Viii
Glossary Index
13-9
Table of Contents
Text Conventions
Using this Guide
Special Messages
Troubleshooting
Locating Help
Glossary
Comments about this Guide
Understanding Your Service and Support Options
4Using this Guide
Setting the Tapping and Double-Tapping Feature
Using the TouchPad
Introducing Your Internet PC
Setting the Edge Motion Feature
Identifying Your Storage Drives
Using Your Diskette Drive
Identifying Your Hard Drive Size
Using the Security Slot
Securing Your Mobile Internet PC
Move to Set Supervisor Password. Press the Enter key
Setting a Power-On Password
Removing a Power-On Password
Inserting and Removing a Disc
Using Your CD or DVD Drive
Inserting a Disc
Manually Ejecting a Disc
Removing a Disc
Playing a non DVD Video CD
Playing an Audio CD
Go to Select CD Disc
4Using Your CD or DVD Drive
Identifying Your Region Setting
Using a Regionalized DVD
Changing a Region Setting
Play Settings
Viewing and Hiding the DVD Player Panel
Display Options
Enlarging and Reducing the View
Hiding the Taskbar
Display and Parental Controls
On-Screen Control Buttons
Button Title Description
10Using Your CD or DVD Drive
Identifying and Removing Computer Viruses
Using McAfee Anti-Virus Software
Recognizing a Computer Virus
Scanning for Viruses
Creating an Anti-Virus Emergency Diskette
Using an Anti-Virus Emergency Diskette
Keeping Your Anti-Virus Software Current
6Identifying and Removing Computer Viruses
Customizing the Windows Desktop
Introducing Microsoft Windows
Windows desktop is the basic
Selecting a Background
Arranging Icons
Adding a Screen Saver
Windows Help
Finding Help
Microsoft Windows Starts Here available on select models
Creating New Folders
Searching for Files
Click Find Now
Deleting Files and Folders
Creating Shortcuts
Using Microsoft Windows Accessories
Installing Software from a CD or Diskette
Installing Additional Software
Installing a Downloaded Program File
10Introducing Microsoft Windows
Internet Addresses URLs
Surfing the Internet
Understanding the World Wide Web
Choosing an Internet Service Provider
Microsoft Internet Explorer
Using a Web Browser
Surfing Tips
Accessing a Search Engine
Using a Search Engine
6Surfing the Internet
Sending and Receiving Faxes
Setting Up RingCentral Fax
Receiving a Fax
Sending a Fax
Sending and Receiving Faxes
Standby Time-Out Default
Saving Energy with Sleep and Power Management
What are Sleep and Hibernation?
Sleep and Hibernation Functions
Manual Press Power ›
Importance of Hibernation Mode
Time-Out Default If your
Sleep and Hibernation Functions
Putting Your Computer into Sleep Mode
Adjusting Power Settings
Resuming from Sleep or Hibernation Mode
Click Control Panel
Power Schemes Tab
Turning Off Sleep Mode
Alarms Tab
Changing Your Power Management Settings in DOS
Power Surges and Sags
Recovering from a Loss of Electrical Power
Using a Surge Suppressor
Restarting Your Computer After a Power Failure
Click the Power Management æ icon
Creating a Personal Power Scheme
Electrical Storms
Battery Power
Battery Overview
Battery Operating Time
Battery Gauges
Recycling the Battery
Storing the Battery
Calibrating the Battery
From the Running on Batteries column
Battery
Maximizing Battery Operating Time
Correcting a Low Battery Condition
Cleaning Your Internet PC
Cleaning Your Internet PC
Backing Up Your System Using SystemSave
Using System Maintenance Features
Click System Tools, then choose Maintenance Wizard
Compaq Support
Understanding Your Service and Support Options
10-1
Compaq Support Tools
10-2Understanding Your Service and Support Options
Compaq Diagnostics
Using Compaq Diagnostics
10-3
Select Interactive Mode or Unattended Mode
Testing Equipment
10-5
System Record
Turning Compaq Service Connection On and Off
Compaq Service Connection
Select Shutdown Compaq Service Connection
Overview
10-7
How it Works
Internet Support
Full Restore
QuickRestore
QuickRestore
10-9
10-10Understanding Your Service and Support Options
System Restore
Selective Restore
Increasing the Size of the SystemSave Partition
SystemSave
Creating a QuickRestore Emergency Recovery Boot Diskette
Using the QuickRestore Emergency Recovery Boot Diskette
Reinstalling Deleted Drivers
Installing Drivers for New Hardware
Drivers
10-16Understanding Your Service and Support Options
Helpful Hints
Troubleshooting Guide
Understanding This Guide
11-1
Audio
Battery
CD or DVD
Abort, Retry, Fail?
Not reading drive
Message appears
Diskette drive is
Cannot save
Diskette using Disk Copy
Information to
Diskette My Computer G icon
Is displayed when
Cannot eject
Copying files to
Display
Games
Fax Modem
Hard Drive
Hard drive error
Message is
Displayed
Cannot connect to
Internet
Internet
Buttons do not
Keyboard or TouchPad
Keyboard or TouchPad
Defaults option
Cursor jumps to a
Different location
Tap to click option
Memory
Insufficient memory
PC Cards
Power
Turn on
Internet PC will not
Internet PC appears
To have locked up
Power
Contacting a Compaq Authorized Service Provider
11-18Troubleshooting Guide
12-1
Safety and Comfort
Promoting a Safe and Comfortable Work Environment
Take Action for Safety and Comfort
Important Choices
Key Principles
Adjust
Move
Relax
Range of Positions
Finding Your Comfort Zone
Remember
Vary Your Posture
Different Tasks, Different Postures
Organizing Your Adjustments
12-5
Providing Enough Leg Room
Feet, Knees, and Legs
Getting comfortable
Back
12-7
Dont Anchor Your Wrists
Forearms, Wrists, and Hands
Checking Elbow Height
Shoulders and Elbows
12-9
Split Keyboards
Eyes
Cleaning Your Monitor and Glasses
Resting Your Eyes
Having Your Eyes Examined
Arranging Your Work Area
Adjusting the Monitor Height
Monitor
Positioning the Monitor
Adjusting Brightness and Contrast
Adjusting Monitor Height for Bifocal and Trifocal Users
Tilting the Monitor
Eye Height
Eliminating Glare and Reflections on Your Monitor
Keyboard and Pointing Device
Positioning the Keyboard
Eliminating Glare
Using a Keyboard Tray Comfortably
Adjusting the Keyboard Height and Slope
Aligning the Mouse and Keyboard
Using a Palm Rest
Using Arm Supports
Arm Supports and a Palm Rest
For Pauses Only
Papers and Books
Using a Document Holder
Minimizing Your Reach
Phone
Working in Comfort
Using a Notebook Computer
On the Road
Seeking Comfort
Being Inventive
Typing Style
Transporting the Computer
Reaching for Keys and Key Combinations
Hunt-and-Peck Typing
Keep it Light
Clean Frequently
Adjusting Software Controls
Pointing Style
Switch Hands
Using a Keyboard on a Sofa
Aligning Forearms, Wrists, and Hands
Pointing Comfort
Take Breaks
Taking Breaks and Varying Your Tasks
Even on a sofa
Reduce Sources of Stress
Vary Your Tasks
Try it and see
Breathe deeply
Monitoring Personal Tolerance Levels and Limits
Monitoring Your Health Habits and Exercise
Cultivating Health and Fitness
From the Ground Up
Organizing Your Adjustments
From the Top Down
Be Inventive
Seated Position
Self-Check
Shoulders, Arms, Wrists, and Hands
12-28Safety and Comfort
Monitor
Double-Check
General Prevention
Product Safety Policy and General Practice
Electrical and Mechanical Safety Information
Introduction
Safety Standards
Installation Requirements
Damage Requiring Service
General Precautions for Compaq Products
Servicing
Mounting Accessories
Ventilation
Water and Moisture
Accessibility
Power Sources
Voltage Select Switch
Internal Battery
Protective Attachment Plug
Power Cords
Extension Cord
Overloading
Replacement Parts
Cleaning
Safety Check
Options and Upgrades
Precautions for Server and Network Products
Precautions for Portable Computer Products
Safety Interlocks and Enclosures
Hot-Pluggable Power Supplies
Accessories and Options
Products with Casters
Floor Standing Products
External Television Antenna Grounding
Compatibility
Lightning Protection
Power Lines
Antenna Grounding
Safety and Comfort
Laser Safety Warnings
Precautions for Products with Laser Devices
Compliance with Cdrh Regulations
Compliance with International Regulations
Laser Product Label
Laser Information
For More Information
National Institute for Occupational Safety and Health Niosh
American National Standards Institute
Human Factors and Ergonomics Society
Occupational Safety and Health Administration Osha
National Safety Council Library
International Standards Organization ISO
TCO Information Center
12-48Safety and Comfort
European Union Notice
Government Approvals
13-1
Modifications
Federal Communications Commission Notice
Cables
Avis Canadien
Canadian Notice
Japanese Notice
13-3
Regulations Governing the Use of Modems
Telecom Network Approvals
13-5
Ringer Equivalence Number REN
Canadian Regulations Governing the Use of Modems
Telephone Consumer Protection Act
SupraExpress 56i Pro Global Modem Desktop Products Only
Babt Users Notice
Telephone Network Connection
13-7
13-8Government Approvals
13-9
Auto Dialing with the Modem
Benutzerhinweise für besondere Bestimmungen in Deutschland
Benutzerhinweise für besondere Bestimmungen in Österreich
Hinweis für die Benutzung in Österreich
Wahlsperre
Speciale gebruiksinstructies voor Nederland
Brugerinstruktioner i overensstemmelse med danske krav
New Zealand Modem Statements
Användarinstruktioner i överensstämmelse med svenska krav
Uppringningskod P och T
Government Approvals
Batteries
Safety
Laser Assemblies
Power Cords
Cdrh Regulations
Laser Information
German Ergonomics Notice
Using the Computer
Mobile Products German Ergonomics Notice
No.Components
Locating the Regulatory Compliance Markings Labels
Manufacturing Site
Energy Compliance
Glossary-1
Glossary
Glossary-2
Glossary-3
Device driver See driver
Glossary-4
Glossary-5
Full duplex See duplex
Glossary-6
Glossary-7
Glossary-8
Glossary-9
Glossary-10
Glossary-11
Glossary-12
Glossary-13
Glossary-14
Random access memory RAM See memory
Read-only memory ROM See memory
Glossary-15
Universal Resource Locator URL See Uniform Resource Locator
Glossary-16
Virtual memory See memory
Glossary-17
Glossary-18
Index-1
Index
Index-2
Index-3
Index-4