HP 1660 manual Solving Minor Problems

Page 29

Maintenance & Service Guide

Presario 1660 Model

MSG Index Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Solving Minor Problems (continued)

Audio

Battery pack

Battery gauge

CD/DVD drive

Diskette/diskette drive

Display

Hard drive

 

 

 

 

Hardware installation

Keyboard

Memory PC card

Power Printer

Touchpad/pointing device

 

 

 

PC Card Problems

Problem

Probable Cause

Solution(s)

When turned

Card is not inserted properly.

Ensure the card is inserted in the

on, the

 

correct orientation.

computer does

PC Card beeps are disabled.

 

not beep when a

 

Double-click the PC Card icon in the

PC Card is

 

Control Panel, click the Global

inserted.

 

Settings tab, the enable PC Card

 

 

sound effects.

 

Speaker is turned off or volume is

Press volume buttons to turn the

 

turned down.

speaker on, then increase the

 

 

volume.

 

PC Card drivers are not installed.

Double click the Add New

 

 

Hardware icon in the Control Panel

 

 

for installation instructions.

 

 

If PC Card or drivers are not

 

 

compatible with Windows, install

 

 

drivers and use the PC Card in MS-

 

 

DOS mode.

 

Card or card driver is not

Contact your Compaq authorized

 

supported.

service provider for a list of PC Cards

 

 

tested successfully in Compaq PC

 

 

Card platforms.

PC Card

Card is not fully inserted into the

Ensure the card is inserted in the

modem, fax, or

slot or is not inserted properly.

correct orientation.

network card

Telephone cord is not plugged in all

Check and secure telephone

does not work.

the way.

connection.

 

Necessary drivers are not installed

Install drivers.

 

(turned on).

 

PC Card modem

You are trying to access the card

See Specifications to verify COM port.

or fax card does

using the wrong COM port.

 

not work.

The card conflicts with a serial

See Specifications to verify address.

 

 

device.

 

 

The card is not supported.

Use supported cards only.

Modem network

Network driver is not installed or is

Install driver.

PC Card does

not set up properly.

 

not work.

Telephone cord is not properly

Verify telephone connection.

 

 

connected.

 

Memory or

SRAM and flash memory cards

Install driver.

storage card

require the memory card driver

 

does not work.

to be loaded (turned on).

 

 

Flash memory cards require the

 

 

Microsoft FlashFile System to

 

 

be loaded.

 

 

Hard drives on flash mass storage

 

 

cards require the PC Card ATA

 

 

driver to be loaded.

 

 

You are trying to access the hard

Double-click My Computer to verify

 

drive card using the wrong drive

the drive letter assigned to the card.

 

letter.

 

 

The card is not supported.

Contact your Compaq authorized

 

 

service provider for a list of PC Cards

 

 

tested successfully in Compaq PC

 

 

Card platforms.

Power Problems (see also Battery and Battery Gauge Problems)

Problem

Computer won't turn on and battery pack is not inserted.

Computer turned off while it was left unattended and the power icon is off.

Probable Cause

Computer is not connected to a power source.

Power cords to the external power source are unplugged.

Power adapter is defective.

System board is defective.

System initiated Hibernation due to a critical low-battery condition.

System initiated Hibernation after a preset timeout.

Solution(s)

Insert battery or connect an external power source.

Ensure that power cords connecting the computer and the external power source are plugged in properly.

Replace AC Adapter and restart.

Replace the system board.

Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer.

Turn on the computer.

Printer Problems

If you experience problems printing, run a printer self-test (refer to the documentation provided with your printer for instructions). If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.

Problem

Printer will not turn on.

Printer will not print.

Printer prints garbled information.

Probable Cause

Solution(s)

The signal cable may not be

Ensure that the signal cable is properly

connected properly, or the

connected and that the power cord is

printer is unplugged.

connected to the electrical outlet.

Printer is not turned on or is off

Turn the printer on and set it to on line.

line.

 

The device drivers for your

Refer to the printer documentation to

application are not installed.

install the correct printer driver.

Printer that is set up for a

Connect the printer to the network.

network is not connected to the

 

network.

 

Printer cable is too long,

Replace the cable.

unshielded, or defective.

 

Paper tray is empty.

Fill the paper tray with paper and set the

 

printer to online.

Correct printer drivers are not

Refer to the printer documentation to

installed.

install the correct printer driver.

Cable is not connected properly. Ensure that the printer signal cable is properly connected to the computer.

Cable is defective.

Replace the printer cable and retest.

Touch Pad/Pointing Device Problems

Problem

Cause

Touch Pad or

Incorrect or no device driver is

mouse does not

installed.

work.

 

 

The device driver is not installed in

 

Windows.

Solution(s)

Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file.

Install the Touch Pad/mouse driver in Windows.

External mouse

Mouse is not securely connected or

does not work.

is connected to an incorrect external

 

connector.

Ensure that the mouse is securely connected to the appropriate external connector.

Touch Pad or

Mouse is not enabled.

1. Enter MOUSE at the system

mouse does not

 

prompt to activate the mouse device

work even though

 

driver.

the device is

 

 

enabled in

 

2. Add a line in the AUTOEXEC.BAT

Windows.

 

file to automatically activate the

 

 

mouse device driver each time

 

 

computer is turned on or restarted.

 

Cable not properly seated in Touch

 

Pad board.

 

Defective Touch Pad board.

 

Defective system board.

 

Device driver is not correctly

 

installed in Windows.

Cursor skips or

The Touch Pad needs to be cleaned.

moves abnormally

 

when using the

 

Touch Pad.

 

Reseat cable.

Replace Touch Pad board.

Replace system board.

Install the appropriate device driver in Windows.

Clean the Touch Pad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth.

Image 29
Contents Maintenance & Service Guide Presario 1660 Model Maintenance & Service GuidePreface SymbolsCompaq Product DescriptionFollow the Preliminary Steps TroubleshootingIllustrated Parts Catalog Serial Number Location Removal and Replacement ProceduresParallel Connector Pin Signal Connector Pin AssignmentsIncreasing Battery Pack Operating Time Battery Pack Operating TimeModels and Features Controls and Lights Front Bezel Buttons Front Bezel Lights Left Side Components Right Side Components Bottom of Unit Rear Connectors Power Management Settings Power Management for WindowsRun Computer Checkup Preliminary StepsClearing the Power-on Password Running Post Power-On Self Test PostComputer Setup Compaq DiagnosticsShipping Preparation Contacting Compaq SupportProcedures Diagnostic Error CodesHard Drive Test Error Codes Diagnostic Error CodesBefore Replacing Parts Troubleshooting Without DiagnosticsAudio Problems Solving Minor ProblemsDisplay Problems Solving Minor ProblemsSolving Minor Problems Illustrated Parts Catalog Illustrated Parts Catalog Illustrated Parts Catalog Removal and Replacement Procedures Generating Static Electrostatic DischargeService Considerations Cables and Connectors ZIF Connectors Back to Cables Connectors Back to Cables and Connectors Ribbon cable position for the diskette drive Back to Cables Connectors Preparing the Computer for Disassembly Removing the Battery Pack Return to Removal Replacement Procedures Prepare the computer for disassembly Removing the Palmrest AssemblyRemoving the Palmrest Assembly Removing the Palmrest Assembly Removing the Keyboard and Heatspreader Next step Return to Removal Replacement Procedures To reinsert the processor Removing the ProcessorRemoving the Hard Drive Removing the mounting bracket Bracket, reverse the previous steps Removing the Upper CPU Cover Removing the DVD Drive Removing the DVD Drive Removing the Battery Charger Board Removing the Modem To replace the modem, reverse the previous steps Removing the Display Panel Assembly Slide the cable out of the connector cable guide Removing the Display Panel Assembly Removing the Display Panel Assembly Return to Removal Replacement Procedures Removing the Speaker Assembly Speakers Removing the Diskette DriveReturn to Removal & Replacement Procedures Removing the Fan Assembly Removing the System Board Return to Removal Replacement Procedures Remove the two long standoff nuts from the system board Removing the System Board Remove four screws from the system board Removing the System Board Return to Removal & Replacement Procedures Removing the Memory Module Return to Removal Replacement Procedures Physical and Environmental SpecificationsSystem I/O Address SpecificationsDiskette Drive Illustrated Parts Catalog Illustrated Parts Catalog AC Power Cord Miscellaneous Hardware Kit Spare Part Number Other parts not shown Description
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