Maintenance & Service Guide
Presario 1660 Model
MSG Index Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations
Solving Minor Problems (continued)
Audio | Battery pack | Battery gauge | CD/DVD drive | Diskette/diskette drive | |
Display | Hard drive |
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Hardware installation | Keyboard | Memory PC card | Power Printer | ||
Touchpad/pointing device |
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PC Card Problems
Problem | Probable Cause | Solution(s) | |
When turned | Card is not inserted properly. | Ensure the card is inserted in the | |
on, the |
| correct orientation. | |
computer does | PC Card beeps are disabled. |
| |
not beep when a |
| ||
PC Card is |
| Control Panel, click the Global | |
inserted. |
| Settings tab, the enable PC Card | |
|
| sound effects. | |
| Speaker is turned off or volume is | Press volume buttons to turn the | |
| turned down. | speaker on, then increase the | |
|
| volume. | |
| PC Card drivers are not installed. | Double click the Add New | |
|
| Hardware icon in the Control Panel | |
|
| for installation instructions. | |
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| If PC Card or drivers are not | |
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| compatible with Windows, install | |
|
| drivers and use the PC Card in MS- | |
|
| DOS mode. | |
| Card or card driver is not | Contact your Compaq authorized | |
| supported. | service provider for a list of PC Cards | |
|
| tested successfully in Compaq PC | |
|
| Card platforms. | |
PC Card | Card is not fully inserted into the | Ensure the card is inserted in the | |
modem, fax, or | slot or is not inserted properly. | correct orientation. | |
network card | Telephone cord is not plugged in all | Check and secure telephone | |
does not work. | |||
the way. | connection. | ||
| Necessary drivers are not installed | Install drivers. | |
| (turned on). |
| |
PC Card modem | You are trying to access the card | See Specifications to verify COM port. | |
or fax card does | using the wrong COM port. |
| |
not work. | The card conflicts with a serial | See Specifications to verify address. | |
| |||
| device. |
| |
| The card is not supported. | Use supported cards only. | |
Modem network | Network driver is not installed or is | Install driver. | |
PC Card does | not set up properly. |
| |
not work. | Telephone cord is not properly | Verify telephone connection. | |
| |||
| connected. |
| |
Memory or | SRAM and flash memory cards | Install driver. | |
storage card | require the memory card driver |
| |
does not work. | to be loaded (turned on). |
| |
| Flash memory cards require the |
| |
| Microsoft FlashFile System to |
| |
| be loaded. |
| |
| Hard drives on flash mass storage |
| |
| cards require the PC Card ATA |
| |
| driver to be loaded. |
| |
| You are trying to access the hard | ||
| drive card using the wrong drive | the drive letter assigned to the card. | |
| letter. |
| |
| The card is not supported. | Contact your Compaq authorized | |
|
| service provider for a list of PC Cards | |
|
| tested successfully in Compaq PC | |
|
| Card platforms. |
Power Problems (see also Battery and Battery Gauge Problems)
Problem
Computer won't turn on and battery pack is not inserted.
Computer turned off while it was left unattended and the power icon is off.
Probable Cause
Computer is not connected to a power source.
Power cords to the external power source are unplugged.
Power adapter is defective.
System board is defective.
System initiated Hibernation due to a critical
System initiated Hibernation after a preset timeout.
Solution(s)
Insert battery or connect an external power source.
Ensure that power cords connecting the computer and the external power source are plugged in properly.
Replace AC Adapter and restart.
Replace the system board.
Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer.
Turn on the computer.
Printer Problems
If you experience problems printing, run a printer
Problem
Printer will not turn on.
Printer will not print.
Printer prints garbled information.
Probable Cause | Solution(s) |
The signal cable may not be | Ensure that the signal cable is properly |
connected properly, or the | connected and that the power cord is |
printer is unplugged. | connected to the electrical outlet. |
Printer is not turned on or is off | Turn the printer on and set it to on line. |
line. |
|
The device drivers for your | Refer to the printer documentation to |
application are not installed. | install the correct printer driver. |
Printer that is set up for a | Connect the printer to the network. |
network is not connected to the |
|
network. |
|
Printer cable is too long, | Replace the cable. |
unshielded, or defective. |
|
Paper tray is empty. | Fill the paper tray with paper and set the |
| printer to online. |
Correct printer drivers are not | Refer to the printer documentation to |
installed. | install the correct printer driver. |
Cable is not connected properly. Ensure that the printer signal cable is properly connected to the computer.
Cable is defective. | Replace the printer cable and retest. |
Touch Pad/Pointing Device Problems
Problem | Cause |
Touch Pad or | Incorrect or no device driver is |
mouse does not | installed. |
work. |
|
| The device driver is not installed in |
| Windows. |
Solution(s)
Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file.
Install the Touch Pad/mouse driver in Windows.
External mouse | Mouse is not securely connected or |
does not work. | is connected to an incorrect external |
| connector. |
Ensure that the mouse is securely connected to the appropriate external connector.
Touch Pad or | Mouse is not enabled. | 1. Enter MOUSE at the system |
mouse does not |
| prompt to activate the mouse device |
work even though |
| driver. |
the device is |
|
|
enabled in |
| 2. Add a line in the AUTOEXEC.BAT |
Windows. |
| file to automatically activate the |
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| mouse device driver each time |
|
| computer is turned on or restarted. |
| Cable not properly seated in Touch |
| Pad board. |
| Defective Touch Pad board. |
| Defective system board. |
| Device driver is not correctly |
| installed in Windows. |
Cursor skips or | The Touch Pad needs to be cleaned. |
moves abnormally |
|
when using the |
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Touch Pad. |
|
Reseat cable.
Replace Touch Pad board.
Replace system board.
Install the appropriate device driver in Windows.
Clean the Touch Pad with a cloth dampened with alcohol or an