HP 1630 manual Error Codes

Page 31

Maintenance & Service Guide

Presario 1600 Series Portable Computers

Notice Preface Home Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Procedures Specifications Connector Pin Assignments Battery Pack

Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly

defective subassemblies.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

IMPORTANT: Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps.

For assistance in For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures.

Select error codes by number or type:

101 through 114

Processor Test

200 through 215

Memory Test

300 through 304

Keyboard Test

401 through 403

Parallel Printer Test

600 through 699

Diskette Drive Test

1101

 

Serial Test

 

1701 through 1736

Hard Drive Test

501 through 516

Video Test

 

2402 through 2456

 

 

2458 through 2480

 

 

3206

 

Audio Test

 

8601 through 8602

Touch Pad Pointing Device Test

3301 through 6623

CD Test

 

 

 

Processor Test Error Codes

Error

Description

Recommended Action

Code

 

 

 

101-xx

CPU test failed

 

Replace the processor and retest.

102-xx

Coprocessor or Weitek Error

1. Run the Configuration and

 

 

 

Diagnostics Utilities.

 

 

 

2. Replace the processor board and

 

 

 

retest.

103-xx

DMA page registers test failed

104-xx

Interrupt controller master test

 

failed

105-xx

Port 61 error

106-xx

Keyboard controller self-test

 

failed

107-xx

CMOS RAM test failed

108-xx

CMOS interrupt test failed

109-xx

CMOS clock test failed

110-xx

Programmable timer load data

 

test failed

113-xx

Protected mode test failed

114-01

Speaker test failed

Replace the system board and retest.

1.Check system configuration.

2.Verify cable connections to speaker.

3.Replace the system board and retest.

200-xx

202-xx

203-xx

204-xx

211-xx

214-xx 215-xx

300-xx

301-xx

302-xx 304-xx

401-xx

402-xx 403-xx

600-xx

601-xx

602-xx

603-xx

604-xx

605-xx

606-xx

609-xx

610-xx

697-xx 698-xx

699-xx

Memory Test Error Codes

Memory machine ID test failed

1.

Flash the system ROM and retest.

Memory system ROM checksum

2.

Replace the system board and

failed

retest.

 

 

Write/Read test failed

1.

Remove the memory module and

Address test failed

retest.

2.

Install a new memory module

Random pattern test failed

and retest.

Noise test failed

Random address test failed

Keyboard Test Error Codes

Failed ID Test

1.

Check the keyboard connection.

 

If disconnected, turn off the

Failed Selftest/Interface Test

computer and connect the keyboard.

Failed Individual Key Test

2.

Replace the keyboard and retest.

Failed Keyboard Repeat Test

3.

Replace the system board and

 

retest.

Parallel Printer Test Error Codes

Printer failed or not connected

1.

Connect the printer.

 

2.

Check power to the printer.

Failed Port Test

3.

Install the loop-back connector

and retest.

 

Printer pattern test failed

4.

Check port and IRQ configuration.

5.

Replace the system board and

 

retest.

Diskette Drive Test

Diskette ID drive types test

1.

Replace the diskette media and

failed

retest.

Diskette format failed

2.

Check and/or replace the diskette

power and signal cables and retest.

Diskette read test failed

3.

Replace the diskette drive and

Diskette write, read, compare

retest.

test failed

4.

Replace the system board and

retest.

Diskette random read test

 

 

failed

 

 

Diskette ID media failed

 

 

Diskette speed test failed

 

 

Diskette reset controller test

 

 

failed

 

 

Diskette change line test failed

 

 

Diskette type error

 

 

Diskette drive speed not within

 

 

limits

 

 

Diskette drive/media ID error

1.

Replace media.

 

2.

Run the Configuration and

 

Diagnostics Utilities.

Serial Test Error Codes

Serial port test failed

1.

Check port configuration

1101-xx

2.

Replace the system board and

 

retest.

Hard Drive Test Error Codes

1701-xx Hard drive format test failed 1702-xx Hard drive read test failed

1703-xx

Hard drive write/read/compare

test failed

1704-xx

Hard drive random seek test

failed

1705-xx Hard drive controller test failed 1706-xx Hard drive ready test failed

1707-xx

Hard drive recalibration test

failed

1708-xx

Hard drive format bad track

 

test failed

1709-xx

Hard drive reset controller test

failed

1710-xx Hard drive park head test failed

1715-xx

Hard drive head select test

failed

1716-xx

Hard drive conditional format

 

test failed

1717-xx Hard drive ECC* test failed

1719-xx

Hard drive power mode test

failed

1724-xx Network preparation test failed

1736-xx Drive monitoring test failed * ECC = Error Correction Code

1.Run the Configuration and Diagnostics Utilities and verify drive type.

2.Verify that all secondary drives have secondary drive capability.

3.Replace the hard drive and retest.

4.Replace the system board and retest.

501-xx

502-xx

503-xx

504-xx

505-xx

506-xx 507-xx

Video Test Error Codes

Video controller test failed

The following apply to error codes

Video memory test failed

501-xx through 516-xx:

 

Video attribute test failed

1. Disconnect external monitor and

Video character set test failed

test with internal LCD display.

Video 80 × 25 mode 9 × 14

2. Replace the display assembly and

retest.

character cell test failed

3. Replace the system board and

Video 80 × 25 mode 8 × 8

retest.

character cell test failed

 

Video 40 × 25 mode test failed

 

508-xx

509-xx

510-xx

511-xx

512-xx

514-xx

516-xx

2402-xx

2403-xx

2404-xx

2405-xx

2406-xx

2408-xx

2409-xx

2410-xx 2411-xx

Video 320 × 200 mode color set 0 test failed

Video 320 × 200 mode color set 1 test failed

Video 640 × 200 mode test failed

Video screen memory page test failed

Video gray scale test failed

Video white screen test failed

Video noise pattern test failed

Video memory test failed

Video attribute test failed

Video character set test failed

Video 80 × 25 mode 9 × 14 character cell test failed

Video 80 × 25 mode 8 × 8 character cell test failed

Video 320 × 200 mode color set 0 test failed

Video 320 × 200 mode color set 1 test failed

Video 640 × 200 mode test failed

Video screen memory page test failed

The following steps apply to error codes 2402-xx through 2456-xx:

1. Run the Configuration and Diagnostics Utilities.

2.Replace the display assembly and retest.

3.Replace the system board and retest.

2412-xx

2414-xx

2416-xx

2418-xx

2419-xx

2421-xx

2422-xx

2423-xx

2424-xx

2425-xx

2431-xx

2432-xx

2448-xx

2451-xx

2456-xx

2458-xx

2468-xx

2477-xx

2478-xx 2480-xx

Video gray scale test failed

Video white screen test failed

Video noise pattern test failed

ECG/VGC memory test failed

ECG/VGC ROM checksum test failed

ECG/VGC 640 × 200 graphics mode test failed

ECG/VGC 640 × 350 16 color set test failed

ECG/VGC 640 × 350 64 color set test failed

ECG/VGC monochrome text mode test failed

ECG/VGC monochrome graphics mode test failed

640 × 480 graphics test failure

320 × 200 graphics (256 color mode) test failure

Advanced VGA Controller test failed

132-column Advanced VGA test failed

Advanced VGA 256 Color test failed

Advanced VGA BitBLT test

Advanced VGA DAC test

Advanced VGA data path test

Advanced VGA BitBLT test Advanced VGA LineDraw test

1.Run the Configuration and Diagnostics Utilities.

2.Disconnect external monitor and test with internal LCD display.

3.Replace the display assembly and retest.

4.Replace the system board and retest.

The following step applies to error codes 2458-xx through 2480-xx:

Replace the system board and retest.

Audio Test Error Codes

3206-xx Audio System Internal Error

Replace the system board and

 

retest.

TouchPad/Pointing Device Interface Test Error Codes

8601-xx Mouse test failed

1.

Replace the TouchPad and retest.

 

2.

Replace the system board and

8602-xx Interface test failed

retest.

 

 

CD Drive Test Error Codes

3301-xx CD drive read test failed

3305-xx CD drive seek test failed

6600-xx ID test failed

6605-xx Read test failed

6608-xx Controller test failed 6623-xx Random read test failed

1.Replace the CD and retest.

2.Verify that the speakers are connected.

3.Verify that drivers are loaded and properly installed.

4.Replace the CD drive and retest.

5.Replace the system board and retest.

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Contents
Maintenance & Service Guide Maintenance and Service Guide Maintenance & Service GuideLocating Additional Information SymbolsPreface Technician Notes Serial NumberCompaq Presario 1600 Series Portable Computers Product DescriptionTroubleshooting Illustrated Parts Catalog Serial Number Location Removal & Replacement ProcedureSerial Number Location Specifications Connector Pin Assignments Battery Pack Features Models & FeaturesModels Front of Unit Front of UnitLeft Side Components Left Side ComponentsRight Side Components Right Side ComponentsBottom Of Unit Preliminary Steps DiagnosticClearing the Power-On Password Clearing the Power-On PasswordRunning Post Power On Self Test PostBefore Replacing Parts Troubleshooting Without DiagnosticsSolving Minor Problems Keyboard SolutionsSolving Keyboard/Numeric Keypad Problems Solving Hard Drive Problems Hard Drive SolutionsSolving Hard Drive Problems Probable Cause Solutions Format a Diskette SolutionsProblem Solving Audio ProblemsSolving Audio Problems Probable Cause Solutions Solving Battery Pack and Battery Gauge Problems Problem Probable Cause Solutions Power SolutionsSolving Power Problems Solving Power ProblemsSolving CD Drive Problems CD Drive SolutionsSolving CD Drive Problems Probable Cause Solutions Solving Hardware Installation Problems Hardware Installation SolutionsSolving Memory Problems Memory SolutionsProblem Solving Memory Problems Probable Cause Solutions Global Settings tab, PC Card SolutionsSolving PC Card Problems Solving PC Card Problems Probable Cause SolutionsSolving Printer Problems Printer SolutionsSolving Touch Pad/Pointing Device Problems Touch Pad SolutionsSolving Touch Pad/Pointing Device Problems Cause Solutions Error Codes Description Spare Part Number System UnitLCD BoardsDisplay Mass Storage Devices Cables AC Power Cords Not Shown Description Spare Part NumberModem Cables Description Spare Part Number Miscellaneous Parts Description Spare Miscellaneous Hardware and ScrewsReturn Kits Description Quantity Electrostatic Discharge Tool and Software Requirements Service ConsiderationsScrews Plastic Parts Cables and ConnectorsSpeaker Assembly Cable Installation Cable PositionsSequence ChartRemoving the Battery Pack Removing the Screws from the Palmrest Cover with Touch Pad Removing The Palmrest Cover with Touch PadRemoving the Palmrest Cover with Touch Pad Disconnecting the Palmrest Cover with Touch Pad Removing The Keyboard Removing the Keyboard Removing Screws and Heatspreader Removing The HeatspreaderReleasing and Removing the Status Panel Cover Removing The Status PanelBack to Preparing Computer for Disassembly Removing the Screws from the Interface Board Removing The Interface BoardMaintenance & Service Guide Removing the Interface Board with Header Attached Interface Board Interface Board Components Designator ConnectorInterface Board Components Removing The Hard Drive Disconnecting the Hard Drive Data Cable from the Hard Drive Removing the Screws and the Battery Charger Removing The Battery Charger BoardBoard Removing the Screws from the CD Drive Removing The CD DriveOpening the CD Drive Tray Releasing the Lever Disconnecting the CD Drive Cable from the CD Drive Hard Drive Removing the Hinge Covers Removing The Display AssemblyRemoving Screws from the Display Assembly Removing the Display Assembly with Flex Cable Attached Removing the Screws from the Plastic Subpanel Assembly Removing The Plastic Subpanel AssemblyReleasing the Plastic Subpanel Assembly Removing the Plastic Subpanel Assembly from the Chassis Removing The CD Drive Cable Disconnecting the CD Drive Cable from the System BoardRemoving the Screws from the CD Guide Support Bracket Removing The Speaker AssemblyCable routing Removing The Modem Assembly Removing the Modem from the ChassisDisconnecting the Modem Cable from the Modem Removing The Diskette Drive Disconnecting the Diskette Drive Cable from the System BoardRemoving the Diskette Drive Standoff Remove the Diskette Drive from the Chassis Removing The Fan Status Panel Removing the Screws and Audio Assembly Board Removing The Audio Assembly BoardRemoving The System Board Removing the Screws and Standoffs from System Board Maintenance & Service Guide CPU Core Voltage Setting Dip Switch SettingsDip Switch System Board Settings Removing the Screw from the Memory Module Door Removing The Memory ModuleRemoving the Memory Module from the System Board Rear Connectors Rear ConnectorsSystem Overview Port ReplicatorPower Management Port Replicator Rear Connectors Port Replicator Rear ConnectorsPin Connectors
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