HP XP24000, XP20000 manual General Troubleshooting, Displaying an Error Message

6 Troubleshooting

This chapter describes some troubleshooting methods if you have problems with Disk/Cache Partition.

•General Troubleshooting, page 35

•Displaying an Error Message, page 35

•Troubleshooting Disk/Cache Partition, page 35

•Calling HP Technical Support, page 36

General Troubleshooting

•For troubleshooting information on the storage system, see the HP StorageWorks XP24000 Disk Array Owner's Guide or the HP StorageWorks XP20000 Disk Array Owner's Guide.

•For troubleshooting information on the XP Remote Web Console software, see the HP StorageWorks XP24000/XP20000 Remote Web Console User's Guide.

•For information on the XP Remote Web Console software error codes, see the HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes.

Displaying an Error Message

To display an error message:

1.Right-click an SLPR on the Partition Definition tree, and then click Error Detail to open the message box.

2.Click OK to close the message window.

Troubleshooting Disk/Cache Partition

Table 12 provides general troubleshooting instructions for XP Disk/Cache Partition operations.

Table 12 General Troubleshooting for XP Disk/Cache Partition Operations

Error Corrective Action

All XP Disk/Cache Partition functions are not available

The specified port cannot be migrated to other storage logical partition.

Only Storage administrators have access to XP Disk/Cache Partition functions.

•Only Target ports on the same channel adapter can be migrated to another storage logical partition. Initiator ports, RCU Target ports and External ports cannot be mi- grated.

•Resources can only be migrated within the same CU.

A parity group cannot be migrated.

•Only open-system parity groups can be migrated.

•Resources can only be migrated within the same CU.

XP24000/XP20000 Disk/Cache Partition User's Guide 35