Troubleshooting

If you encounter a problem with your system, see the table below to solve the problem as quickly and easily as possible. Please follow the instruction below:

Problem

 

Action

 

-

Move to “Log-in page -> Forgot your ID/Password?”, and enter

 

 

the registered e-mail address to which we will send you the user

I forgot my user

 

ID and/or a new password.

ID/password.

 

It can be spammed out depending on the policy of the email server.

 

 

After logged in, it is advisable to change the temporary password

 

 

provided.

 

 

 

 

-

If you encounter a frequent turnoff of the wireless Internet LED,

I failed to connect

 

this may be caused by an improper place for the wireless Internet

wirelessly with

-

network. Come closer to the AP and try again.

the camera.

If the wireless network is unstable, you can still make connection

 

 

via the cable network.

 

- Check if the entered serial number matches with the label on the

 

 

bottom of the camera.

After logged in, I

- Please re-enter the valid private key and try again.

- If the problem persists, reset the camera to the factory default and

failed to register

the camera.

 

start all over again.

 

 

(To reset the camera to the factory default, press and hold the

 

 

Privacy button on the side of the camera. The camera will reboot

 

 

when the factory reset is completed.)

 

-

Check if the front LED on the camera turns on.

The camera is

-

If the wireless LAN LED turns off, follow the applicable instructions

registered, but

-

to make the wireless LAN connection using WPS.

If the problem persists even if the wireless LAN LED turns off,

is not ready

for network

-

move the camera near the wireless AP and try again.

If you use the cable LAN network, the wireless LAN LED should

connection.

 

 

turn off. If the cable LAN is connected, the product will be

 

 

connected to the server automatically by the AP.

 

 

 

Problem

 

Action

Video will not be

-

Event video will be uploaded in confidential mode. Login to the

played in event

alarms.

 

Google account where you uploaded the video.

 

 

 

 

-

Move to Setup Alarm & Notification and adjust the sensitivity

 

-

as necessary.

 

From the Alarm & Notification setup, configure the YouTube

 

 

notification settings.

The camera video

-

(See page 24 of the manual)

is not uploaded to

YouTube has different service policies according to the country.

YouTube.

 

The policy for your country may prohibit uploading to YouTube.

 

-

Please first check the YouTube policy for your country.

 

According to the YouTube policy, it may limit the uploading size.

 

 

Check the allowable free space of your YouTube account, and if

 

 

insufficient, delete the exiting video clips or increase the upper limit.

 

-

Move to Setup Alarm & Notification and adjust the sensitivity

 

-

as necessary.

 

From the Alarm & Notification setup, configure the Picasa

The capture

 

notification settings.

images in the

-

(See page 24 of the manual)

camera will not

Picasa has different service policies according to the country. The

be uploaded to

 

policy for your country may prohibit uploading to Picasa. Please

Picasa.

-

first check the Picasa policy for your country.

 

According to the Picasa policy, it may limit the uploading size.

 

 

Check the allowable free space of your Picasa account, and if

 

 

insufficient, delete the exiting images or increase the upper limit.

Notification from

-

Move to Setup Alarm & Notification and adjust the sensitivity

 

as necessary.

the camera is not

-

From the Alarm & Notification setup, configure the Twitter

transferred to

Twitter.

 

notification settings.

 

 

(See page 25 of the manual)

04

Appendix

33

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Samsung SNH-1010N user manual Troubleshooting, Problem Action
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SNH-1010N specifications

The Samsung SNH-1010N, also known as the Samsung SmartCam WiFi Home Security Camera, is an innovative device designed to enhance home security through advanced video surveillance features. This camera is ideal for those seeking a robust yet user-friendly solution for monitoring their homes.

One of the standout features of the Samsung SmartCam SNH-1010N is its high-definition video quality. The camera provides 720p HD resolution, ensuring clear and detailed images, which can be crucial for identifying faces or other details. In addition to high-quality video, it comes equipped with a 130-degree wide-angle lens, allowing users to cover more area in a single frame.

Equipped with night vision capabilities, the Samsung SmartCam excels in low-light conditions. It utilizes infrared LED technology to provide visibility up to 15 feet in total darkness, ensuring that users can monitor their environments around the clock. This ensures that even in the absence of light, the camera continues to perform effectively.

Connectivity is another crucial aspect of the SmartCam's design. It operates on secure WiFi networks, allowing users to access live video feeds remotely via a smartphone app. Compatible with both iOS and Android devices, this feature enables homeowners to monitor their properties from virtually anywhere. Real-time notifications and alerts for detected motion add an extra layer of security, keeping users informed about any unusual activity.

The Samsung SmartCam SNH-1010N also features two-way audio. This allows users to communicate with family members or pets remotely through the camera, adding convenience and interaction. The built-in microphone and speaker enable clear audio transmission, enriching the overall user experience.

Installation and setup are straightforward, thanks to the camera's user-friendly design. It can be easily mounted on walls or placed on surfaces, and the included setup guide simplifies the process for users of all technical levels.

In terms of storage, the SmartCam supports cloud storage as well as local storage options through a microSD card, giving users flexibility in managing their video recordings.

Overall, the Samsung SmartCam SNH-1010N offers a comprehensive solution for modern home security needs. With its HD video quality, night vision, remote access features, and two-way audio, this camera is an excellent investment for anyone looking to enhance their home surveillance capabilities. Its combination of technology and ease of use makes it a top choice in the realm of home security cameras.
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