Samsung SNH-1010N user manual Troubleshooting, Appendix

Troubleshooting

If you encounter a problem with your system, see the table below to solve the problem as quickly and easily as possible. Please follow the instruction below:

Problem		Action
	-	Move to “Log-in page -> Forgot your ID/Password?”, and enter
		the registered e-mail address to which we will send you the user
I forgot my user		ID and/or a new password.
ID/password.		It can be spammed out depending on the policy of the email server.
		After logged in, it is advisable to change the temporary password
		provided.
	-	If you encounter a frequent turnoff of the wireless Internet LED,
I failed to connect		this may be caused by an improper place for the wireless Internet
wirelessly with	-	network. Come closer to the AP and try again.
the camera.		If the wireless network is unstable, you can still make connection
		via the cable network.
	- Check if the entered serial number matches with the label on the
		bottom of the camera.
After logged in, I	- Please re-enter the valid private key and try again.
	- If the problem persists, reset the camera to the factory default and
failed to register
the camera.		start all over again.
		(To reset the camera to the factory default, press and hold the
		Privacy button on the side of the camera. The camera will reboot
		when the factory reset is completed.)
	-	Check if the front LED on the camera turns on.
The camera is	-	If the wireless LAN LED turns off, follow the applicable instructions
registered, but	-	to make the wireless LAN connection using WPS.
		If the problem persists even if the wireless LAN LED turns off,
is not ready
for network	-	move the camera near the wireless AP and try again.
		If you use the cable LAN network, the wireless LAN LED should
connection.
		turn off. If the cable LAN is connected, the product will be
		connected to the server automatically by the AP.

Problem		Action
Video will not be	-	Event video will be uploaded in confidential mode. Login to the
played in event
alarms.		Google account where you uploaded the video.
	-	Move to Setup  Alarm & Notification and adjust the sensitivity
	-	as necessary.
		From the Alarm & Notification setup, configure the YouTube
		notification settings.
The camera video	-	(See page 24 of the manual)
is not uploaded to		YouTube has different service policies according to the country.
YouTube.		The policy for your country may prohibit uploading to YouTube.
	-	Please first check the YouTube policy for your country.
		According to the YouTube policy, it may limit the uploading size.
		Check the allowable free space of your YouTube account, and if
		insufficient, delete the exiting video clips or increase the upper limit.
	-	Move to Setup  Alarm & Notification and adjust the sensitivity
	-	as necessary.
		From the Alarm & Notification setup, configure the Picasa
The capture		notification settings.
images in the	-	(See page 24 of the manual)
camera will not		Picasa has different service policies according to the country. The
be uploaded to
		policy for your country may prohibit uploading to Picasa. Please
Picasa.	-	first check the Picasa policy for your country.
		According to the Picasa policy, it may limit the uploading size.
		Check the allowable free space of your Picasa account, and if
		insufficient, delete the exiting images or increase the upper limit.
Notification from	-	Move to Setup  Alarm & Notification and adjust the sensitivity
		as necessary.
the camera is not	-
		From the Alarm & Notification setup, configure the Twitter
transferred to
Twitter.		notification settings.
		(See page 25 of the manual)

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Appendix

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