Samsung SNH-1010N user manual 34 · English

Problem			Action
	-	The video from the camera will be affected by the illumination of
		the installation site of the camera. This is why the video from the
The video from		camera looks lost if the camera is installed in a low illumination
the camera is		environment.
temporarily lost.	- The video from the camera can be delayed according to a
		network delay. Please check if the camera is installed in a place of
		proper wireless Internet communications.
	-	Click the Voice icon in the video playback page, or check if the
No sound is	-	voice is turned On in your smart phone app.
output from the		Depending on the policy of the Internet service provider, the
video.
		sound output may not be supported. (in either 3G UDP or Relay
		mode)
I forgot my	- You must create a new Camera password.
	-	Press and hold the Privacy button in the rear of the product for at
Camera
password.	-	least 5 seconds to reset to the factory default.
		After the factory reset, access the camera and set the Private key again.
I want to change	-	After logging in, click <	> icon and move to the “Account”
my password
and/or email	page, select an item (password and/or email address) and make
	changes as necessary.
address.
Camera will be	- Check the UPnP setting of the router.
connected in a
	-	Maintain the network upload speed at 500Kbps or higher.
relay mode.

34 · English