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Asus RTAC68U manual Basic Troubleshooting, Upgrade Firmware to the latest version

Models: RTAC68U

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6 Troubleshooting

6 Troubleshooting

This chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: http://support.asus.com/ for more product information and contact details of ASUS Technical Support.

6.1 Basic Troubleshooting

If you are having problems with your router, try these basic steps in this section before looking for further solutions.

Upgrade Firmware to the latest version.

1.Launch the Web GUI. Go to Advanced Settings > Administration > Firmware Upgrade tab. Click Check to verify if the latest firmware is available.

2.If the latest firmware is available, visit the ASUS global website at http://www.asus.com/Networks/Wireless_Routers/RTAC68U/ #download to download the latest firmware.

3.From the Firmware Upgrade page, click Browse to locate the firmware file.

4.Click Upload to upgrade the firmware.

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Asus RTAC68U manual Basic Troubleshooting, Upgrade Firmware to the latest version

Contents

Wireless-AC1900 Dual Band Gigabit Router RT-AC68UUser Guide Copyright 2013 ASUSTeK Computer Inc. All Rights Reserved E8119 First Edition MarchGetting to know your wireless router Table of contentsGetting started Configuring the General settingsIPv6 Table of contentsConfiguring the Advanced Settings Using AiCloudTable of contents TroubleshootingUtilities Appendices1 Getting to know your wireless router 1.2 Package contents1.1 Welcome 1 LAN 1~4 LED 1.3 Your wireless router5 Power LED Flashing slow Rescue mode14 Reset button Specifications8 Power button Press this button to power on or off the stystem1.4 Positioning your router 1.5 Setup Requirements IEEE 802.11a/b/g/n/ac wireless capability An installed TCP/IP serviceEthernet RJ-45 LAN port 10Base-T/100Base-TX/ 1000BaseTX 1.6 Router Setup 1.6.1 Wired connectionTo set up your wireless router via wired connection To set up your wireless router via wireless connection 1.6.2 Wireless connection4. Install an IEEE 802.11a/b/g/n/ac WLAN adapter on your computer 2 Getting started 2.1 Logging into the Web GUITo log into the web GUI To use QIS with auto-detection 2.2 Quick Internet Setup QIS with Auto- detectionfor Automatic IP DHCP for PPPoE, PPTP, and L2TP The auto-detection of your ISP connection type takes place when for Static IPPage To connect to your network 2.3 Connecting to your wireless network3.1 Using the Network Map 3 Configuring the General settings3.1.1 Setting up the wireless security settings To set up the wireless security settings2.4GHz security settings To manage your network clients 3.1.2 Managing your network clients3.1.3 Monitoring your USB device To monitor your USB device To safely remove the USB disk Safely removing the USB diskTo create a guest network 3.2 Creating a Guest Network4. To configure additional options, click Modify 5. Click Yes on the Enable Guest Network screen7. Select an Authentication Method 10. Select Disable or Enable on the Access Intranet item3.3 Using the Traffic Manager 3.3.1 Managing QoS Quality of Service BandwidthTo set up bandwidth priority To fill in the source IP or MAC, you can Change the order of upstream network packets that are sent to the Internet 3.3.2 Monitoring Traffic To use the parental control function 3.4 Setting up Parental Control3.5 Using the USB Application 3.5.1 Using AiDiskTo use AiDisk 5. Click Finish to complete the setting Using Media Server 3.5.2 Using Servers CenterUsing Network Place Samba Share service application Servers Center Media Servers tab. Refer to theTo use Samba share To create a new account To delete an existing accountTo add a folder 4. Click Apply to apply the changes Using the FTP Share serviceR/W Select this option to assign read/write access R Select this option to assign read-only accessTo use FTP Share service Device Name Miscellaneous settingTo configure Miscellaneous settings Maximum Login User3.5.3 3G/4G Work GroupCharacter set on FTP Server To set up 3G/4G internet access To use AiCloud 3.6 Using AiCloud3.6.1 Cloud Disk To create a cloud disk2. Turn on Cloud Disk Page 3.6.2 Smart Access 3.6.3 Smart Sync To use Smart Sync3. Click Add new account 4.1.1 General 4 Configuring the Advanced Settings4.1 Wireless To configure the basic wireless settings40MHz Select this bandwidth to maximize the wireless throughput Radius with Off Disables WEP encryption 64-bit Enables weak WEP encryption128-bit Enables improved WEP encryption 10.When done, click Apply 4.1.2 WPS To enable WPS on your wireless network4. To set up WPS using the router’s WPS button, follow these steps 4.1.3 Bridge 6. On the Remote AP List, key in a MAC address and click the Add To set up the Wireless MAC filter 4.1.4 Wireless MAC FilterTo set up wireless RADIUS settings 4.1.5 RADIUS Setting4.1.6 Professional Multicast rate Mbps Select the multicast transmission rate or click Disable to switch off simultaneous single transmission 4.2.1 LAN IP 4.2 LAN4.2.2 DHCP Server To modify the LAN IP settingsTo configure the DHCP server 2. In the Enable the DHCP Server field, tick Yes5. In the IP Pool Ending Address field, key in the ending IP address or Delete To configure the LAN Routing table2. On the Enable static routes field, choose Yes 4.2.3 Route4.2.4 IPTV To configure the WAN connection settings 4.3 WAN4.3.1 Internet Connection Page Contact your ISP and update the MAC address associated with your ISP service 4.3.2 Port Trigger To set up Port TriggerWhen connecting to an IRC server, a client PC makes an outgoing connection using the trigger port range 66660-7000. The IRC server responds by verifying the username and creating a new connection to the client PC using an incoming port 4.3.3 Virtual Server/Port Forwarding To set up Port ForwardingPort Range If you want to specify a Port Range for clients on the same network, enter the Service Name, the Port Range e.g. 1020010300, the LAN IP address, and leave the Local Port empty. Port range accepts various formats such as Port Range 300350, individual ports 566,789 or Mix 10151024,3021 Differences between port trigger and port forwarding To set up DMZ 4.3.4 DMZTo remove DMZ 4.3.5 DDNS To set up DDNSEnable wildcard Enable wildcard if your DDNS service requires one 4.3.6 NAT Passthrough4.4 IPv6 To set up IPv64.5 VPN Server To set up access to a VPN server4.6.2 URL Filter To set up basic Firewall settings4.6 Firewall 4.6.1 GeneralTo set up a URL filter To set up a keyword filter4.6.3 Keyword filter 3. Enter a word or phrase and click the Add button 4. Click Apply 4.6.4 Network Services FilterTo set up a Network Service filter 4.7 Administration 4.7.1 Operation ModeTo set up the operating mode 4.7.2 System To set up the System settingsTo restore/save/upload wireless router settings 4.7.3 Firmware Upgrade4.7.4 Restore/Save/Upload Setting To upgrade the firmwareTo view your system log 4.8 System Log5 Utilities 5.1 Device DiscoveryTo launch the Device Discovery utility 5.2 Firmware Restoration To launch the rescue mode and use the Firmware Restoration utility5.3.1 ASUS EZ Printer Sharing 5.3 Setting up your printer serverTo set up the EZ Printer sharing mode 6. Click Finish to complete the installation 5. Wait a few minutes for the initial setup to finish. Click Next7. Follow the Windows OS instructions to install the printer driver 2. Select Add a local printer and then click Next 5.3.2 Using LPR to Share PrinterSharing your LPR printer To share your LPR printerPage 5. Select Custom then click Settings 7. Click Next to finish setting up the standard TCP/IP port 10. Click Finish to complete the installation 9. Click Next to accept the default name for the printerTo use Download Master 5.4 Download MasterTo configure BitTorrent download settings 5.4.1 Configuring Bit Torrent download settings5.4.2 NZB settings 6 Troubleshooting 6.1 Basic TroubleshootingUpgrade Firmware to the latest version 1. Turn off the modem 2. Unplug the modem Check if your network settings are correctRestart your network in the following sequence Check if your Ethernet cables are plugged properlyPage I cannot access the router GUI using a web browser 6.2 Frequently Asked Questions FAQsThe client cannot establish a wireless connection with the router DHCP server has been disabledOut of Range If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode Internet is not accessible Password You forgot the SSID network name or network passwordHow to restore the system to its default settings? Go to Administration Restore/Save/Upload Setting, and click RestoreFirmware upgrade failed 1. Click Start Internet Explorer to launch the browser Cannot access Web GUIA. Disable the proxy server, if enabled Windows 2. Click Tools Internet options Connections tab LAN settingsWindows 1. Click Start Control Panel Network and Internet SettingsB. Set the TCP/IP settings to automatically obtain an IP address MAC OSObtain an IPv6 address automatically To obtain the IPv6 IP settings automatically, tick2. Click System Preferences Network Configure MAC OS1. Click Start Internet Explorer to launch the browser C. Disable the dial-up connection, if enabled Windows3. Tick Never dial a connection 2. Click Tools Internet options Connections tabREACH ASUS Recycling/Takeback ServicesAppendices NoticesIncrease the separation between the equipment and receiver Prohibition of Co-locationagainst harmful interference in a residential installation Reorient or relocate the receiving antennaSafety Information Declaration of Conformity for R&TTE directive 1999/5/ECCE Mark Warning Canada, Industry Canada IC Notices Radio Frequency RF Exposure InformationCanada, avis d’Industry Canada IC GNU GENERAL PUBLIC LICENSE NCC 警語GNU General Public License Licensing informationPreamble Terms & conditions for copying, distribution, & modification Page In addition, mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or 6. Each time you redistribute the Program or any work based on the Program, the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients’ exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License END OF TERMS AND CONDITIONS NO WARRANTYA.S Tel. No Address For Turkey onlyAuthorised distributors in Turkey BOGAZICI BIL GISAYAR SAN. VE TIC. A.S Tel. No AddressASUS COMPUTER GmbH Germany and Austria ASUS Contact informationASUSTeK COMPUTER INC. Asia Pacific ASUS COMPUTER INTERNATIONAL AmericaCountry Networks Global Hotline InformationRegion EuropeAsia-Pacific Americas Service HoursNetworks Global Hotline Information RegionTAIPEI 112, TAIWAN ManufacturerASUSTeK Computer Inc +886-2-2894-3447