HP Folio 13-2000, Folio B0N00LAABM manual Troubleshooting an AC adapter

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When you connect the computer to external AC power:

●The battery begins to charge.

●The display brightness increases.

●The power meter icon in the notification area changes appearance. When you disconnect external AC power, the following events occur:

●The computer switches to battery power.

●The display brightness automatically decreases to save battery life.

Troubleshooting an AC adapter

Contact customer support if the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

●The computer does not turn on.

●The display does not turn on.

●The power lights are off.

To test the AC adapter:

1.Shut down the computer.

2.Connect the AC adapter to the computer, and then plug it into an AC outlet.

3.Turn on the computer.

●If the power lights turn on, the AC adapter is working properly.

●If the power lights remain off, check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure.

●If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced.

Contact customer support for information on obtaining a replacement AC power adapter.

40 Chapter 6 Managing power

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Contents User Guide Product notice Software termsSafety warning notice Iv Safety warning notice Table of contents Hdmi Handling drives Setup Utility Bios and System Diagnostics Appendix B Cleaning your computer Page Introduction Important first stepsFinding information ResourceResource Select Start Help and Support User GuidesTouchPad Getting to know your computerTop Component DescriptionLights Initiating Sleep or Hibernation onButtons and other top components Keys Fn keyRight side Left side Display Communication and Chat CyberLink YouCamRear Bottom Labels ComponentUsing an Internet service provider NetworkingIcon Name Description Creating a wireless connectionIdentifying wireless and network status icons Using HP Connection Manager Using a WlanTurning wireless devices on or off Using operating system controlsConnecting to an existing Wlan Setting up a new Wlan network Configuring a wireless routerProtecting your Wlan Roaming to another networkUsing Bluetooth wireless devices Bluetooth and Internet Connection Sharing ICSConnecting to a wired network Connecting to a local area network LANUsing the TouchPad Using pointing devicesSetting pointing device preferences Pointing devices and keyboardTurning the TouchPad off or on TouchPad light Icon DescriptionNavigating SelectingUsing TouchPad gestures Scrolling Icon Key Description Using the keyboardUsing the action keys Turns the wireless feature on or off Using the hotkeysMutes or restores speaker sound Function Hotkey DescriptionAudio Multimedia and other featuresUsing the media activity controls Adjusting the volume Checking audio functions on the computerIntel Wireless Display select models only WebcamConfiguring audio for Hdmi HdmiManaging power Initiating Sleep or Hibernation Initiating and exiting SleepSetting password protection on wakeup Initiating and exiting HibernationUsing the power meter Selecting a power plan Conserving battery power Running on battery powerFinding battery information Identifying low battery levelsRunning on external AC power Resolving a low battery levelTroubleshooting an AC adapter HP CoolSense Refreshing your software content Starting your computer with Rapid Start Technology Shutting down the computer Select Start Shut downInserting a digital card Using Digital Media Slot cardsExternal cards and devices Using a USB device Removing a digital cardConnecting a USB device Removing a USB deviceUsing optional external devices Using optional external drivesDrives Handling drivesComputer risk Security feature Securing your computer and informationPassword Function Using passwordsSetting Windows passwords Locating your security software select models onlySetting passwords in Setup Utility Bios BiosUsing firewall software Using Internet security softwareUsing antivirus software Securing your wireless network Installing software updatesInstalling Windows security updates Installing HP and third-party software updatesBacking up your software applications and information Backup and recovery Creating restore media Restoring the systemPerforming a system recovery Using the dedicated recovery partitionChanging the computer boot order Backing up and recovering your informationRestoring using the restore media Using Windows Backup and Restore Create a system restore point Using Windows system restore pointsWhen to create restore points Restore to a previous date and timeStarting Setup Utility Bios Setup Utility Bios and System DiagnosticsUsing Setup Utility Bios Changing the language of Setup Utility BiosDisplaying system information Navigating and selecting in Setup Utility BiosRestoring factory settings in Setup Utility Bios Determining the Bios version Exiting Setup Utility BiosUpdating the Bios Downloading a Bios update Select Start Help and Support MaintainMain menu Bios Setup MenuDiagnostics menu Security menuUsing System Diagnostics Computer is unable to start up Troubleshooting and supportTroubleshooting Computer screen is blankAn external device is not working Computer is on but not respondingComputer is unusually warm Wireless network connection is not working Contacting customer support Cleaning the sides and cover Cleaning your computerCleaning the display Cleaning the TouchPad and keyboardTraveling with the computer Appendix C Traveling with the computer Updating programs and drivers Electrostatic Discharge DC plug of external HP power supply SpecificationsInput power Operating environment Bios IndexLabels