HP Folio 13-2000, Folio B0N00LAABM manual Using System Diagnostics

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Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. Depending on your computer, the following diagnostic tests may be available in System Diagnostics:

Start-up test—This test analyzes the main computer components that are required to start the computer.

Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact customer support to report the issue.

You can also view system information and error logs in the System Diagnostics window.

To start System Diagnostics:

1.Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.

2.Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents Hdmi Handling drives Setup Utility Bios and System Diagnostics Appendix B Cleaning your computer Page Important first steps IntroductionResource Finding informationSelect Start Help and Support User Guides ResourceTop Getting to know your computerTouchPad Component DescriptionInitiating Sleep or Hibernation on LightsButtons and other top components Fn key KeysRight side Left side Communication and Chat CyberLink YouCam DisplayRear Bottom Component LabelsNetworking Using an Internet service providerIcon Name Description Creating a wireless connectionIdentifying wireless and network status icons Turning wireless devices on or off Using a WlanUsing HP Connection Manager Using operating system controlsConnecting to an existing Wlan Configuring a wireless router Setting up a new Wlan networkRoaming to another network Protecting your WlanBluetooth and Internet Connection Sharing ICS Using Bluetooth wireless devicesConnecting to a local area network LAN Connecting to a wired networkSetting pointing device preferences Using pointing devicesUsing the TouchPad Pointing devices and keyboardTouchPad light Icon Description Turning the TouchPad off or onSelecting NavigatingUsing TouchPad gestures Scrolling Icon Key Description Using the keyboardUsing the action keys Mutes or restores speaker sound Using the hotkeysTurns the wireless feature on or off Function Hotkey DescriptionAudio Multimedia and other featuresUsing the media activity controls Checking audio functions on the computer Adjusting the volumeWebcam Intel Wireless Display select models onlyHdmi Configuring audio for HdmiManaging power Initiating and exiting Sleep Initiating Sleep or HibernationInitiating and exiting Hibernation Setting password protection on wakeupUsing the power meter Selecting a power plan Finding battery information Running on battery powerConserving battery power Identifying low battery levelsResolving a low battery level Running on external AC powerTroubleshooting an AC adapter HP CoolSense Refreshing your software content Starting your computer with Rapid Start Technology Select Start Shut down Shutting down the computerInserting a digital card Using Digital Media Slot cardsExternal cards and devices Removing a digital card Using a USB deviceRemoving a USB device Connecting a USB deviceUsing optional external drives Using optional external devicesHandling drives DrivesSecuring your computer and information Computer risk Security featureSetting Windows passwords Using passwordsPassword Function Locating your security software select models onlyBios Setting passwords in Setup Utility BiosUsing firewall software Using Internet security softwareUsing antivirus software Installing Windows security updates Installing software updatesSecuring your wireless network Installing HP and third-party software updatesBacking up your software applications and information Backup and recovery Restoring the system Creating restore mediaUsing the dedicated recovery partition Performing a system recoveryChanging the computer boot order Backing up and recovering your informationRestoring using the restore media Using Windows Backup and Restore When to create restore points Using Windows system restore pointsCreate a system restore point Restore to a previous date and timeUsing Setup Utility Bios Setup Utility Bios and System DiagnosticsStarting Setup Utility Bios Changing the language of Setup Utility BiosDisplaying system information Navigating and selecting in Setup Utility BiosRestoring factory settings in Setup Utility Bios Determining the Bios version Exiting Setup Utility BiosUpdating the Bios Select Start Help and Support Maintain Downloading a Bios updateDiagnostics menu Bios Setup MenuMain menu Security menuUsing System Diagnostics Troubleshooting Troubleshooting and supportComputer is unable to start up Computer screen is blankAn external device is not working Computer is on but not respondingComputer is unusually warm Wireless network connection is not working Contacting customer support Cleaning the display Cleaning your computerCleaning the sides and cover Cleaning the TouchPad and keyboardTraveling with the computer Appendix C Traveling with the computer Updating programs and drivers Electrostatic Discharge DC plug of external HP power supply SpecificationsInput power Operating environment Index BiosLabels