HP Folio B0N00LAABM, Folio 13-2000 manual Contacting customer support

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Contacting customer support

If the information provided in this user guide or in Help and Support does not address your questions, you can contact customer support at:

http://www.hp.com/go/contactHP

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

At this location, you have the following choices:

●Chat online with an HP technician.

NOTE: When technical support chat is not available in a particular language, it is available in English.

●E-mail customer support.

●Find customer support worldwide telephone numbers.

●Locate an HP service center.

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents Hdmi Handling drives Setup Utility Bios and System Diagnostics Appendix B Cleaning your computer Page Important first steps IntroductionResource Finding informationSelect Start Help and Support User Guides ResourceTop Getting to know your computerTouchPad Component DescriptionInitiating Sleep or Hibernation on LightsButtons and other top components Fn key KeysRight side Left side Communication and Chat CyberLink YouCam DisplayRear Bottom Component LabelsNetworking Using an Internet service providerCreating a wireless connection Identifying wireless and network status iconsIcon Name Description Turning wireless devices on or off Using a WlanUsing HP Connection Manager Using operating system controlsConnecting to an existing Wlan Configuring a wireless router Setting up a new Wlan networkRoaming to another network Protecting your WlanBluetooth and Internet Connection Sharing ICS Using Bluetooth wireless devicesConnecting to a local area network LAN Connecting to a wired networkSetting pointing device preferences Using pointing devicesUsing the TouchPad Pointing devices and keyboardTouchPad light Icon Description Turning the TouchPad off or onSelecting NavigatingUsing TouchPad gestures Scrolling Using the keyboard Using the action keysIcon Key Description Mutes or restores speaker sound Using the hotkeysTurns the wireless feature on or off Function Hotkey DescriptionMultimedia and other features Using the media activity controlsAudio Checking audio functions on the computer Adjusting the volumeWebcam Intel Wireless Display select models onlyHdmi Configuring audio for HdmiManaging power Initiating and exiting Sleep Initiating Sleep or HibernationInitiating and exiting Hibernation Setting password protection on wakeupUsing the power meter Selecting a power plan Finding battery information Running on battery powerConserving battery power Identifying low battery levelsResolving a low battery level Running on external AC powerTroubleshooting an AC adapter HP CoolSense Refreshing your software content Starting your computer with Rapid Start Technology Select Start Shut down Shutting down the computerUsing Digital Media Slot cards External cards and devicesInserting a digital card Removing a digital card Using a USB deviceRemoving a USB device Connecting a USB deviceUsing optional external drives Using optional external devicesHandling drives DrivesSecuring your computer and information Computer risk Security featureSetting Windows passwords Using passwordsPassword Function Locating your security software select models onlyBios Setting passwords in Setup Utility BiosUsing Internet security software Using antivirus softwareUsing firewall software Installing Windows security updates Installing software updatesSecuring your wireless network Installing HP and third-party software updatesBacking up your software applications and information Backup and recovery Restoring the system Creating restore mediaUsing the dedicated recovery partition Performing a system recoveryBacking up and recovering your information Restoring using the restore mediaChanging the computer boot order Using Windows Backup and Restore When to create restore points Using Windows system restore pointsCreate a system restore point Restore to a previous date and timeUsing Setup Utility Bios Setup Utility Bios and System DiagnosticsStarting Setup Utility Bios Changing the language of Setup Utility BiosNavigating and selecting in Setup Utility Bios Restoring factory settings in Setup Utility BiosDisplaying system information Exiting Setup Utility Bios Updating the BiosDetermining the Bios version Select Start Help and Support Maintain Downloading a Bios updateDiagnostics menu Bios Setup MenuMain menu Security menuUsing System Diagnostics Troubleshooting Troubleshooting and supportComputer is unable to start up Computer screen is blankComputer is on but not responding Computer is unusually warmAn external device is not working Wireless network connection is not working Contacting customer support Cleaning the display Cleaning your computerCleaning the sides and cover Cleaning the TouchPad and keyboardTraveling with the computer Appendix C Traveling with the computer Updating programs and drivers Electrostatic Discharge Specifications Input powerDC plug of external HP power supply Operating environment Index BiosLabels