HP Folio B0N00LAABM, Folio 13-2000 Troubleshooting and support, Computer is unable to start up

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A Troubleshooting and support

Troubleshooting

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer will not start up:

●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●If the computer is running on battery power or is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank, but the computer is on and the power light is on, the computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press the f4 action key.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, follow these suggestions:

●Restart the computer by selecting Start > Shut down > Restart.

If you cannot restart the computer using this procedure, refer to the next section, The computer is on but not responding on page 69.

●Run a virus scan. For information about using the antivirus resources on the computer, refer to Securing your computer and information on page 50.

68 Appendix A Troubleshooting and support

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Contents User Guide Product notice Software termsSafety warning notice Iv Safety warning notice Table of contents Hdmi Handling drives Setup Utility Bios and System Diagnostics Appendix B Cleaning your computer Page Introduction Important first stepsFinding information ResourceResource Select Start Help and Support User GuidesTouchPad Getting to know your computerTop Component DescriptionLights Initiating Sleep or Hibernation onButtons and other top components Keys Fn keyRight side Left side Display Communication and Chat CyberLink YouCamRear Bottom Labels ComponentUsing an Internet service provider NetworkingCreating a wireless connection Identifying wireless and network status iconsIcon Name Description Using HP Connection Manager Using a WlanTurning wireless devices on or off Using operating system controlsConnecting to an existing Wlan Setting up a new Wlan network Configuring a wireless routerProtecting your Wlan Roaming to another networkUsing Bluetooth wireless devices Bluetooth and Internet Connection Sharing ICSConnecting to a wired network Connecting to a local area network LANUsing the TouchPad Using pointing devicesSetting pointing device preferences Pointing devices and keyboardTurning the TouchPad off or on TouchPad light Icon DescriptionNavigating SelectingUsing TouchPad gestures Scrolling Using the keyboard Using the action keysIcon Key Description Turns the wireless feature on or off Using the hotkeysMutes or restores speaker sound Function Hotkey DescriptionMultimedia and other features Using the media activity controlsAudio Adjusting the volume Checking audio functions on the computerIntel Wireless Display select models only WebcamConfiguring audio for Hdmi HdmiManaging power Initiating Sleep or Hibernation Initiating and exiting SleepSetting password protection on wakeup Initiating and exiting HibernationUsing the power meter Selecting a power plan Conserving battery power Running on battery powerFinding battery information Identifying low battery levelsRunning on external AC power Resolving a low battery levelTroubleshooting an AC adapter HP CoolSense Refreshing your software content Starting your computer with Rapid Start Technology Shutting down the computer Select Start Shut downUsing Digital Media Slot cards External cards and devicesInserting a digital card Using a USB device Removing a digital cardConnecting a USB device Removing a USB deviceUsing optional external devices Using optional external drivesDrives Handling drivesComputer risk Security feature Securing your computer and informationPassword Function Using passwordsSetting Windows passwords Locating your security software select models onlySetting passwords in Setup Utility Bios BiosUsing Internet security software Using antivirus softwareUsing firewall software Securing your wireless network Installing software updatesInstalling Windows security updates Installing HP and third-party software updatesBacking up your software applications and information Backup and recovery Creating restore media Restoring the systemPerforming a system recovery Using the dedicated recovery partitionBacking up and recovering your information Restoring using the restore mediaChanging the computer boot order Using Windows Backup and Restore Create a system restore point Using Windows system restore pointsWhen to create restore points Restore to a previous date and timeStarting Setup Utility Bios Setup Utility Bios and System DiagnosticsUsing Setup Utility Bios Changing the language of Setup Utility BiosNavigating and selecting in Setup Utility Bios Restoring factory settings in Setup Utility BiosDisplaying system information Exiting Setup Utility Bios Updating the BiosDetermining the Bios version Downloading a Bios update Select Start Help and Support MaintainMain menu Bios Setup MenuDiagnostics menu Security menuUsing System Diagnostics Computer is unable to start up Troubleshooting and supportTroubleshooting Computer screen is blankComputer is on but not responding Computer is unusually warmAn external device is not working Wireless network connection is not working Contacting customer support Cleaning the sides and cover Cleaning your computerCleaning the display Cleaning the TouchPad and keyboardTraveling with the computer Appendix C Traveling with the computer Updating programs and drivers Electrostatic Discharge Specifications Input powerDC plug of external HP power supply Operating environment Bios IndexLabels