HP Folio B0N00LAABM, Folio 13-2000 Computer is on but not responding, Computer is unusually warm

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The computer is on but not responding

If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedures in the sequence provided:

CAUTION: Emergency shutdown procedures result in the loss of unsaved information.

●Press ctrl+alt+delete, and then click the Power button.

●Press and hold the power button for at least 5 seconds.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is overheating, allow the computer to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the computer.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

NOTE: The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during operation.

An external device is not working

Follow these suggestions if an external device does not function as expected:

●Turn on the device according to the manufacturer’s instructions.

●Be sure that all device connections are secure.

●Be sure that the device is receiving electrical power.

●Be sure that the device, especially if it is older, is compatible with the operating system.

●Be sure that the correct drivers are installed and updated.

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents Hdmi Handling drives Setup Utility Bios and System Diagnostics Appendix B Cleaning your computer Page Important first steps IntroductionResource Finding informationSelect Start Help and Support User Guides ResourceComponent Description Getting to know your computerTop TouchPadInitiating Sleep or Hibernation on LightsButtons and other top components Fn key KeysRight side Left side Communication and Chat CyberLink YouCam DisplayRear Bottom Component LabelsNetworking Using an Internet service providerIdentifying wireless and network status icons Creating a wireless connectionIcon Name Description Using operating system controls Using a WlanTurning wireless devices on or off Using HP Connection ManagerConnecting to an existing Wlan Configuring a wireless router Setting up a new Wlan networkRoaming to another network Protecting your WlanBluetooth and Internet Connection Sharing ICS Using Bluetooth wireless devicesConnecting to a local area network LAN Connecting to a wired networkPointing devices and keyboard Using pointing devicesSetting pointing device preferences Using the TouchPadTouchPad light Icon Description Turning the TouchPad off or onSelecting NavigatingUsing TouchPad gestures Scrolling Using the action keys Using the keyboardIcon Key Description Function Hotkey Description Using the hotkeysMutes or restores speaker sound Turns the wireless feature on or offUsing the media activity controls Multimedia and other featuresAudio Checking audio functions on the computer Adjusting the volumeWebcam Intel Wireless Display select models onlyHdmi Configuring audio for HdmiManaging power Initiating and exiting Sleep Initiating Sleep or HibernationInitiating and exiting Hibernation Setting password protection on wakeupUsing the power meter Selecting a power plan Identifying low battery levels Running on battery powerFinding battery information Conserving battery powerResolving a low battery level Running on external AC powerTroubleshooting an AC adapter HP CoolSense Refreshing your software content Starting your computer with Rapid Start Technology Select Start Shut down Shutting down the computerExternal cards and devices Using Digital Media Slot cardsInserting a digital card Removing a digital card Using a USB deviceRemoving a USB device Connecting a USB deviceUsing optional external drives Using optional external devicesHandling drives DrivesSecuring your computer and information Computer risk Security featureLocating your security software select models only Using passwordsSetting Windows passwords Password FunctionBios Setting passwords in Setup Utility BiosUsing antivirus software Using Internet security softwareUsing firewall software Installing HP and third-party software updates Installing software updatesInstalling Windows security updates Securing your wireless networkBacking up your software applications and information Backup and recovery Restoring the system Creating restore mediaUsing the dedicated recovery partition Performing a system recoveryRestoring using the restore media Backing up and recovering your informationChanging the computer boot order Using Windows Backup and Restore Restore to a previous date and time Using Windows system restore pointsWhen to create restore points Create a system restore pointChanging the language of Setup Utility Bios Setup Utility Bios and System DiagnosticsUsing Setup Utility Bios Starting Setup Utility BiosRestoring factory settings in Setup Utility Bios Navigating and selecting in Setup Utility BiosDisplaying system information Updating the Bios Exiting Setup Utility BiosDetermining the Bios version Select Start Help and Support Maintain Downloading a Bios updateSecurity menu Bios Setup MenuDiagnostics menu Main menuUsing System Diagnostics Computer screen is blank Troubleshooting and supportTroubleshooting Computer is unable to start upComputer is unusually warm Computer is on but not respondingAn external device is not working Wireless network connection is not working Contacting customer support Cleaning the TouchPad and keyboard Cleaning your computerCleaning the display Cleaning the sides and coverTraveling with the computer Appendix C Traveling with the computer Updating programs and drivers Electrostatic Discharge Input power SpecificationsDC plug of external HP power supply Operating environment Index BiosLabels