HP Folio 13-2000, Folio B0N00LAABM manual Wireless network connection is not working

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The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

●Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the f12 action key to turn it on.

●Be sure that the device wireless antennas are free from obstructions.

●Be sure that the DSL or the cable modem and its power cord are properly connected and the lights are on.

●Be sure that the wireless router or access point is properly connected to its power adapter and the DSL or cable modem, and that the lights are on.

●Disconnect and then reconnect all cables, and turn the power off and then back on.

NOTE: For more information on wireless technology, refer to the relevant help topics and Web site links in Help and Support.

70 Appendix A Troubleshooting and support

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Contents User Guide Product notice Software termsSafety warning notice Iv Safety warning notice Table of contents Hdmi Handling drives Setup Utility Bios and System Diagnostics Appendix B Cleaning your computer Page Introduction Important first stepsFinding information ResourceResource Select Start Help and Support User GuidesGetting to know your computer TopTouchPad Component DescriptionLights Initiating Sleep or Hibernation onButtons and other top components Keys Fn keyRight side Left side Display Communication and Chat CyberLink YouCamRear Bottom Labels ComponentUsing an Internet service provider NetworkingIcon Name Description Creating a wireless connectionIdentifying wireless and network status icons Using a Wlan Turning wireless devices on or offUsing HP Connection Manager Using operating system controlsConnecting to an existing Wlan Setting up a new Wlan network Configuring a wireless routerProtecting your Wlan Roaming to another networkUsing Bluetooth wireless devices Bluetooth and Internet Connection Sharing ICSConnecting to a wired network Connecting to a local area network LANUsing pointing devices Setting pointing device preferencesUsing the TouchPad Pointing devices and keyboardTurning the TouchPad off or on TouchPad light Icon DescriptionNavigating SelectingUsing TouchPad gestures Scrolling Icon Key Description Using the keyboardUsing the action keys Using the hotkeys Mutes or restores speaker soundTurns the wireless feature on or off Function Hotkey DescriptionAudio Multimedia and other featuresUsing the media activity controls Adjusting the volume Checking audio functions on the computerIntel Wireless Display select models only WebcamConfiguring audio for Hdmi HdmiManaging power Initiating Sleep or Hibernation Initiating and exiting SleepSetting password protection on wakeup Initiating and exiting HibernationUsing the power meter Selecting a power plan Running on battery power Finding battery informationConserving battery power Identifying low battery levelsRunning on external AC power Resolving a low battery levelTroubleshooting an AC adapter HP CoolSense Refreshing your software content Starting your computer with Rapid Start Technology Shutting down the computer Select Start Shut downInserting a digital card Using Digital Media Slot cardsExternal cards and devices Using a USB device Removing a digital cardConnecting a USB device Removing a USB deviceUsing optional external devices Using optional external drivesDrives Handling drivesComputer risk Security feature Securing your computer and informationUsing passwords Setting Windows passwordsPassword Function Locating your security software select models onlySetting passwords in Setup Utility Bios BiosUsing firewall software Using Internet security softwareUsing antivirus software Installing software updates Installing Windows security updatesSecuring your wireless network Installing HP and third-party software updatesBacking up your software applications and information Backup and recovery Creating restore media Restoring the systemPerforming a system recovery Using the dedicated recovery partitionChanging the computer boot order Backing up and recovering your informationRestoring using the restore media Using Windows Backup and Restore Using Windows system restore points When to create restore pointsCreate a system restore point Restore to a previous date and timeSetup Utility Bios and System Diagnostics Using Setup Utility BiosStarting Setup Utility Bios Changing the language of Setup Utility BiosDisplaying system information Navigating and selecting in Setup Utility BiosRestoring factory settings in Setup Utility Bios Determining the Bios version Exiting Setup Utility BiosUpdating the Bios Downloading a Bios update Select Start Help and Support MaintainBios Setup Menu Diagnostics menuMain menu Security menuUsing System Diagnostics Troubleshooting and support TroubleshootingComputer is unable to start up Computer screen is blankAn external device is not working Computer is on but not respondingComputer is unusually warm Wireless network connection is not working Contacting customer support Cleaning your computer Cleaning the displayCleaning the sides and cover Cleaning the TouchPad and keyboardTraveling with the computer Appendix C Traveling with the computer Updating programs and drivers Electrostatic Discharge DC plug of external HP power supply SpecificationsInput power Operating environment Bios IndexLabels