HP 370697-002 manual Troubleshooting Your Notebook

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Troubleshooting

Troubleshooting Your Notebook

This chapter contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

■Use the Windows troubleshooters. Select Start > Help and Support.

■Select the question mark One-Touch key located at the top of the keyboard.

■See the Microsoft Windows manual shipped with the notebook.

■Refer to the Worldwide Telephone Numbers booklet to contact a Customer Care Center for help and support.

Reference Guide

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Contents Reference Guide Page Contents Battery Packs and Power Management Modem and Network Connections TroubleshootingAdd-On Devices Index Getting Started with Your Notebook Identifying Parts of the NotebookFront Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery PackConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Basic Operation Operating Your NotebookDefault Power Settings Power mode To enter this mode FunctionTo Reset the Notebook To Change the Boot DeviceTouchPad on-off button and indicator light To Use the TouchPadTo Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does thisTo Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does thisTo Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVDTo Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDsSecuring Your Notebook To Set Up Password ProtectionTo Lock Your Notebook To Attach an Optional Security Cable To Protect Against VirusesTo Lock the Hard Drive Taking Care of Your NotebookTo Protect Your Hard Drive To Safeguard Your Data To Maintain Your NotebookTo Clean Your Notebook To Extend the Life of the DisplayBattery Packs and Power Management Managing Power ConsumptionHow the Notebook Manages Power Automatically When this occurs Result isTo Change Timeout Settings and Create Power Schemes Using Battery PowerTo Check Battery Status To Respond to a Low-Battery Warning From the Windows Control PanelTo Recharge the Battery Pack To Get the Most from Your Battery PacksBattery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network ConnectionsTo Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a ConnectionTurning Off Communication and Ending a Connection To Insert or Remove a PC Card Connecting External DevicesInserting a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect a 1394 Device Select Models Only To Connect an Infrared Device Select Models OnlyUsing the Infrared Port Avoiding Standby While Using InfraredPrinting to an Infrared Printer Transferring Files Through an Infrared ConnectionInstalling Additional RAM Memory To Install a RAM Expansion ModuleTo Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard DriveTo Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Troubleshooting Your NotebookAudio Problems If No Sound is AudibleIf Sound Does Not Record If You Hear Loud, High-Pitched Feedback from the SpeakersCD-ROM and DVD Problems If You Cannot Boot from a CD or DVDIf You Get a Region Code Error When Playing a DVD Movie If a DVD Plays ErraticallyDisplay Problems If a DVD Movie Does Not Fill the ScreenIf a DVD Does Not Play with Two Displays If the Notebook Is On, But the Screen Is BlankHard Drive Problems If the Screen Is Difficult to ReadIf an External Display Does Not Work If the Notebook Hard Drive Does Not SpinIf Files Are Corrupted Heat ProblemsIf the Notebook Gets Abnormally Hot Infrared Problems Keyboard and Pointing Device ProblemsIf You Have Problems with Infrared Communications If the Pointer Is Difficult to ControlLocal Area Network LAN Problems If the TouchPad Does Not WorkIf the TouchPad Moves the Pointer or Cursor While You Type If the Built-In Network Adapter Does Not Connect to the LANMemory Problems If You Cannot Log In to Netware ServersIf a Network Connection Responds Slowly If a Message Reports You Are Out of MemoryModem Problems If the Notebook Beeps But Does Not Start After Adding RAMIf the Modem Seems Slow If the Modem Does Not Dial or No Dial Tone Is DetectedIf the Modem Dials Incorrectly If the Modem Dials, But Does Not ConnectIf the Modem Causes an Error Message If the Modem Is Not DetectedIf the Modem Dials, But You Cannot Hear It If the Modem Connects, But Transferred Data Is BadPC Card Pcmcia Problems If the Modem Does Not FaxIf Excessive Line Current Is Detected If the Modem Clicks Repeatedly, But Does Not ConnectPerformance Problems If a Network PC Card Stops Communicating ProperlyIf a PC Card Modem Is Not Working If the Notebook Pauses or Runs SluggishlyIf the Notebook Stops Responding Power and Battery Pack ProblemsIf the Notebook Turns Off Immediately After It Turns On If the Notebook Has a Short Operating Time If the Notebook Does Not Enter Standby Mode as Expected If the Time Remaining for the Battery Pack Is Not CorrectIf the Notebook Does Not Enter Hibernation as Expected Printing Problems If a Serial or Parallel Printer Does Not PrintIf the Left Edge of Printed Output Is Missing If an Infrared Printer Does Not PrintIf a Serial Mouse Does Not Work Serial, Parallel and USB ProblemsIf a Serial Modem Does Not Work Properly Startup Problems If the Notebook Does Not Respond When You Turn It OnIf the Notebook Will Not Boot from Battery Power If the Serial or Parallel Port Is Not WorkingIf the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After BootingWireless Problems If You Have Problems with Wireless 802.11 CommunicationIf You Can Connect, But the Network Is Slow Make sure the notebook is properly connected to the networkConfiguring Your Notebook To Run the Bios Setup UtilityMain Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the WebSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software ApplicationsIndex Index Index-3 RAM Index-5 Index-6