HP 370697-002 manual CD-ROM and DVD Problems, If You Cannot Boot from a CD or DVD

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Troubleshooting

CD-ROM and DVD Problems

If You Cannot Boot from a CD or DVD

■Make sure the CD or DVD is bootable.

■Make sure the CD-ROM/DVD drive is selected as the boot device. See the “Basic Operation” chapter in this guide to change the boot sequence.

■Restart the notebook. Select Start > Turn Off Computer > Restart.

If a DVD Plays Erratically

■Dirt or smudges can cause a disc to skip. Clean the disc with a soft cloth. If the disc is badly scratched, it will probably have to be replaced.

■If you are playing the DVD on battery power, try changing the power scheme.

If You Get a Region Code Error When Playing a DVD Movie

DVDs can have regional codes embedded in the disc data. These codes prevent DVD movies from being played outside the region of the world in which they are sold. If you get a Region Code error, you are trying to play a DVD intended for a different region.

If the Notebook Cannot Read a CD or DVD

■For a single-sided CD or DVD, make sure the disc is placed in the drive with the label facing up.

■Clean the disc.

■Wait 5 to 10 seconds after closing the tray to give the notebook time to recognize the disc.

Reference Guide

6–3

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Contents Reference Guide Page Contents Battery Packs and Power Management Troubleshooting Modem and Network ConnectionsAdd-On Devices Index Getting Started with Your Notebook Identifying Parts of the NotebookFront Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery PackConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Basic Operation Operating Your NotebookDefault Power Settings Power mode To enter this mode FunctionTo Reset the Notebook To Change the Boot DeviceTouchPad on-off button and indicator light To Use the TouchPadTo Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does thisTo Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does thisTo Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVDTo Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDsTo Set Up Password Protection Securing Your NotebookTo Lock Your Notebook To Attach an Optional Security Cable To Protect Against VirusesTaking Care of Your Notebook To Lock the Hard DriveTo Protect Your Hard Drive To Safeguard Your Data To Maintain Your NotebookTo Clean Your Notebook To Extend the Life of the DisplayBattery Packs and Power Management Managing Power ConsumptionHow the Notebook Manages Power Automatically When this occurs Result isUsing Battery Power To Change Timeout Settings and Create Power SchemesTo Check Battery Status To Respond to a Low-Battery Warning From the Windows Control PanelTo Recharge the Battery Pack To Get the Most from Your Battery PacksBattery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network ConnectionsTo Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a ConnectionTurning Off Communication and Ending a Connection Connecting External Devices To Insert or Remove a PC CardInserting a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect a 1394 Device Select Models Only To Connect an Infrared Device Select Models OnlyPrinting to an Infrared Printer Using the Infrared PortAvoiding Standby While Using Infrared Transferring Files Through an Infrared ConnectionInstalling Additional RAM Memory To Install a RAM Expansion ModuleTo Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard DriveTo Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Troubleshooting Your NotebookIf Sound Does Not Record Audio ProblemsIf No Sound is Audible If You Hear Loud, High-Pitched Feedback from the SpeakersIf You Get a Region Code Error When Playing a DVD Movie CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD If a DVD Plays ErraticallyIf a DVD Does Not Play with Two Displays Display ProblemsIf a DVD Movie Does Not Fill the Screen If the Notebook Is On, But the Screen Is BlankIf an External Display Does Not Work Hard Drive ProblemsIf the Screen Is Difficult to Read If the Notebook Hard Drive Does Not SpinHeat Problems If Files Are CorruptedIf the Notebook Gets Abnormally Hot If You Have Problems with Infrared Communications Infrared ProblemsKeyboard and Pointing Device Problems If the Pointer Is Difficult to ControlIf the TouchPad Moves the Pointer or Cursor While You Type Local Area Network LAN ProblemsIf the TouchPad Does Not Work If the Built-In Network Adapter Does Not Connect to the LANIf a Network Connection Responds Slowly Memory ProblemsIf You Cannot Log In to Netware Servers If a Message Reports You Are Out of MemoryIf the Modem Seems Slow Modem ProblemsIf the Notebook Beeps But Does Not Start After Adding RAM If the Modem Does Not Dial or No Dial Tone Is DetectedIf the Modem Dials Incorrectly If the Modem Dials, But Does Not ConnectIf the Modem Dials, But You Cannot Hear It If the Modem Causes an Error MessageIf the Modem Is Not Detected If the Modem Connects, But Transferred Data Is BadIf Excessive Line Current Is Detected PC Card Pcmcia ProblemsIf the Modem Does Not Fax If the Modem Clicks Repeatedly, But Does Not ConnectIf a PC Card Modem Is Not Working Performance ProblemsIf a Network PC Card Stops Communicating Properly If the Notebook Pauses or Runs SluggishlyPower and Battery Pack Problems If the Notebook Stops RespondingIf the Notebook Turns Off Immediately After It Turns On If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Does Not Enter Standby Mode as ExpectedIf the Notebook Does Not Enter Hibernation as Expected If the Left Edge of Printed Output Is Missing Printing ProblemsIf a Serial or Parallel Printer Does Not Print If an Infrared Printer Does Not PrintSerial, Parallel and USB Problems If a Serial Mouse Does Not WorkIf a Serial Modem Does Not Work Properly If the Notebook Will Not Boot from Battery Power Startup ProblemsIf the Notebook Does Not Respond When You Turn It On If the Serial or Parallel Port Is Not WorkingIf the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After BootingWireless Problems If You Have Problems with Wireless 802.11 CommunicationIf You Can Connect, But the Network Is Slow Make sure the notebook is properly connected to the networkConfiguring Your Notebook To Run the Bios Setup UtilityMain Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the WebSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software ApplicationsIndex Index Index-3 RAM Index-5 Index-6