HP 370697-002 manual If the Modem Is Not Detected, If the Modem Dials, But You Cannot Hear It

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Troubleshooting

If the Modem Is Not Detected

■Check the modem setup. In Control Panel, open Phone and Modem Options. Check the COM port.

■Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.

■If you are running fax software using fax Class 2, try using Class 1.

If the Modem Dials, But You Cannot Hear It

■If your model has an audio mute light, make sure it is turned off. If it is on, press the audio mute button.

■Check the speaker volume setting.

■In Control Panel, open Phone and Modem Options, then select the modem and select Properties. Check the volume setting on the General tab.

If the Modem Connects, But Transferred Data Is Bad

■In Control Panel, open Phone and Modem Options. Make sure the parity, speed, word length, and stop bits match on sending and receiving modems.

■Try a different phone line or dial a different server number.

If the Modem Causes an ERROR Message

A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands.

6–12	Reference Guide

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Contents Reference Guide Page Contents Battery Packs and Power Management Troubleshooting Modem and Network ConnectionsAdd-On Devices Index Identifying Parts of the Notebook Getting Started with Your NotebookFront Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your NotebookConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Operating Your Notebook Basic OperationPower mode To enter this mode Function Default Power SettingsTo Change the Boot Device To Reset the NotebookTo Use the TouchPad TouchPad on-off button and indicator lightTo Use the Tap to Click Function of the TouchPad This hot key Does this To Use the Function Hot KeysTo Use the One-Touch Buttons This key combination Does this To Use the Windows and Applications KeysTo Type Alternate Graphics Using the ALT GR Key To Insert or Remove a CD or DVD Using CDs or DVDsTo Play DVD Movies To Create or Copy CDs To Write to DVD Media Select Models OnlyTo Set Up Password Protection Securing Your NotebookTo Lock Your Notebook To Protect Against Viruses To Attach an Optional Security CableTaking Care of Your Notebook To Lock the Hard DriveTo Protect Your Hard Drive To Maintain Your Notebook To Safeguard Your DataTo Extend the Life of the Display To Clean Your NotebookManaging Power Consumption Battery Packs and Power ManagementWhen this occurs Result is How the Notebook Manages Power AutomaticallyUsing Battery Power To Change Timeout Settings and Create Power SchemesTo Check Battery Status From the Windows Control Panel To Respond to a Low-Battery WarningTo Get the Most from Your Battery Packs To Recharge the Battery PackBattery Packs and Power Management Disposing of a Used Battery Pack Modem and Network Connections Using the ModemTo Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only Turning On Communication and Making a Connection To Turn Wireless Communication On and OffTurning Off Communication and Ending a Connection Connecting External Devices To Insert or Remove a PC CardInserting a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect an Infrared Device Select Models Only To Connect a 1394 Device Select Models OnlyTransferring Files Through an Infrared Connection Using the Infrared PortAvoiding Standby While Using Infrared Printing to an Infrared PrinterTo Install a RAM Expansion Module Installing Additional RAM MemoryTo Remove a RAM Expansion Module Add-On Devices To Replace the Hard Drive Replacing the Hard DriveTo Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Your Notebook TroubleshootingIf You Hear Loud, High-Pitched Feedback from the Speakers Audio ProblemsIf No Sound is Audible If Sound Does Not RecordIf a DVD Plays Erratically CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD If You Get a Region Code Error When Playing a DVD MovieIf the Notebook Is On, But the Screen Is Blank Display ProblemsIf a DVD Movie Does Not Fill the Screen If a DVD Does Not Play with Two DisplaysIf the Notebook Hard Drive Does Not Spin Hard Drive ProblemsIf the Screen Is Difficult to Read If an External Display Does Not WorkHeat Problems If Files Are CorruptedIf the Notebook Gets Abnormally Hot If the Pointer Is Difficult to Control Infrared ProblemsKeyboard and Pointing Device Problems If You Have Problems with Infrared CommunicationsIf the Built-In Network Adapter Does Not Connect to the LAN Local Area Network LAN ProblemsIf the TouchPad Does Not Work If the TouchPad Moves the Pointer or Cursor While You TypeIf a Message Reports You Are Out of Memory Memory ProblemsIf You Cannot Log In to Netware Servers If a Network Connection Responds SlowlyIf the Modem Does Not Dial or No Dial Tone Is Detected Modem ProblemsIf the Notebook Beeps But Does Not Start After Adding RAM If the Modem Seems SlowIf the Modem Dials, But Does Not Connect If the Modem Dials IncorrectlyIf the Modem Connects, But Transferred Data Is Bad If the Modem Causes an Error MessageIf the Modem Is Not Detected If the Modem Dials, But You Cannot Hear ItIf the Modem Clicks Repeatedly, But Does Not Connect PC Card Pcmcia ProblemsIf the Modem Does Not Fax If Excessive Line Current Is DetectedIf the Notebook Pauses or Runs Sluggishly Performance ProblemsIf a Network PC Card Stops Communicating Properly If a PC Card Modem Is Not WorkingPower and Battery Pack Problems If the Notebook Stops RespondingIf the Notebook Turns Off Immediately After It Turns On If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Does Not Enter Standby Mode as ExpectedIf the Notebook Does Not Enter Hibernation as Expected If an Infrared Printer Does Not Print Printing ProblemsIf a Serial or Parallel Printer Does Not Print If the Left Edge of Printed Output Is MissingSerial, Parallel and USB Problems If a Serial Mouse Does Not WorkIf a Serial Modem Does Not Work Properly If the Serial or Parallel Port Is Not Working Startup ProblemsIf the Notebook Does Not Respond When You Turn It On If the Notebook Will Not Boot from Battery PowerIf the Notebook Stops Responding After Booting If the Notebook Will Not Boot from the Diskette DriveIf You Have Problems with Wireless 802.11 Communication Wireless ProblemsMake sure the notebook is properly connected to the network If You Can Connect, But the Network Is SlowTo Run the Bios Setup Utility Configuring Your NotebookMain Menu System Devices Menu Security Menu Boot Menu Updating Software and Drivers from the Web Using System Recovery FeaturesSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Restoring Software Applications Reinstalling DriversIndex Index Index-3 RAM Index-5 Index-6