HP 370697-002 manual If the Modem Dials Incorrectly, If the Modem Dials, But Does Not Connect

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Troubleshooting

■Try another telephone line, preferably one normally used for a fax machine or modem.

■If you are in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone.

If the Modem Dials Incorrectly

■Check the telephone number you entered, including any digits required for outside access or long distance.

■In Control Panel, open Phone and Modem Options. Check the dialing options—look for duplicate digits for outside access or long distance.

■Make sure the number you are calling is not busy.

■If you are in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone.

■If you have call-waiting, disable it. Your telephone company can provide instructions.

If the Modem Dials, But Does Not Connect

■Make sure you are using an analog telephone line (2, 3, or

4 wires). You must not use a digital line. In a hotel, ask for a data line.

■Try another telephone line, preferably one normally used for a fax machine or modem.

■The modem at the other end may have a problem. Try dialing to a different modem.

Reference Guide

6–11

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Contents Reference Guide Page Contents Battery Packs and Power Management Add-On Devices TroubleshootingModem and Network Connections Index Getting Started with Your Notebook Identifying Parts of the NotebookFront Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery PackConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Basic Operation Operating Your NotebookDefault Power Settings Power mode To enter this mode FunctionTo Reset the Notebook To Change the Boot DeviceTouchPad on-off button and indicator light To Use the TouchPadTo Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does thisTo Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does thisTo Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVDTo Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDsTo Lock Your Notebook To Set Up Password ProtectionSecuring Your Notebook To Attach an Optional Security Cable To Protect Against VirusesTo Protect Your Hard Drive Taking Care of Your NotebookTo Lock the Hard Drive To Safeguard Your Data To Maintain Your NotebookTo Clean Your Notebook To Extend the Life of the DisplayBattery Packs and Power Management Managing Power ConsumptionHow the Notebook Manages Power Automatically When this occurs Result isTo Check Battery Status Using Battery PowerTo Change Timeout Settings and Create Power Schemes To Respond to a Low-Battery Warning From the Windows Control PanelTo Recharge the Battery Pack To Get the Most from Your Battery PacksBattery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network ConnectionsTo Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a ConnectionTurning Off Communication and Ending a Connection Inserting a PC Card Connecting External DevicesTo Insert or Remove a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect a 1394 Device Select Models Only To Connect an Infrared Device Select Models OnlyPrinting to an Infrared Printer Using the Infrared PortAvoiding Standby While Using Infrared Transferring Files Through an Infrared ConnectionInstalling Additional RAM Memory To Install a RAM Expansion ModuleTo Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard DriveTo Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Troubleshooting Your NotebookIf Sound Does Not Record Audio ProblemsIf No Sound is Audible If You Hear Loud, High-Pitched Feedback from the SpeakersIf You Get a Region Code Error When Playing a DVD Movie CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD If a DVD Plays ErraticallyIf a DVD Does Not Play with Two Displays Display ProblemsIf a DVD Movie Does Not Fill the Screen If the Notebook Is On, But the Screen Is BlankIf an External Display Does Not Work Hard Drive ProblemsIf the Screen Is Difficult to Read If the Notebook Hard Drive Does Not SpinIf the Notebook Gets Abnormally Hot Heat ProblemsIf Files Are Corrupted If You Have Problems with Infrared Communications Infrared ProblemsKeyboard and Pointing Device Problems If the Pointer Is Difficult to ControlIf the TouchPad Moves the Pointer or Cursor While You Type Local Area Network LAN ProblemsIf the TouchPad Does Not Work If the Built-In Network Adapter Does Not Connect to the LANIf a Network Connection Responds Slowly Memory ProblemsIf You Cannot Log In to Netware Servers If a Message Reports You Are Out of MemoryIf the Modem Seems Slow Modem ProblemsIf the Notebook Beeps But Does Not Start After Adding RAM If the Modem Does Not Dial or No Dial Tone Is DetectedIf the Modem Dials Incorrectly If the Modem Dials, But Does Not ConnectIf the Modem Dials, But You Cannot Hear It If the Modem Causes an Error MessageIf the Modem Is Not Detected If the Modem Connects, But Transferred Data Is BadIf Excessive Line Current Is Detected PC Card Pcmcia ProblemsIf the Modem Does Not Fax If the Modem Clicks Repeatedly, But Does Not ConnectIf a PC Card Modem Is Not Working Performance ProblemsIf a Network PC Card Stops Communicating Properly If the Notebook Pauses or Runs SluggishlyIf the Notebook Turns Off Immediately After It Turns On Power and Battery Pack ProblemsIf the Notebook Stops Responding If the Notebook Has a Short Operating Time If the Notebook Does Not Enter Hibernation as Expected If the Time Remaining for the Battery Pack Is Not CorrectIf the Notebook Does Not Enter Standby Mode as Expected If the Left Edge of Printed Output Is Missing Printing ProblemsIf a Serial or Parallel Printer Does Not Print If an Infrared Printer Does Not PrintIf a Serial Modem Does Not Work Properly Serial, Parallel and USB ProblemsIf a Serial Mouse Does Not Work If the Notebook Will Not Boot from Battery Power Startup ProblemsIf the Notebook Does Not Respond When You Turn It On If the Serial or Parallel Port Is Not WorkingIf the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After BootingWireless Problems If You Have Problems with Wireless 802.11 CommunicationIf You Can Connect, But the Network Is Slow Make sure the notebook is properly connected to the networkConfiguring Your Notebook To Run the Bios Setup UtilityMain Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the WebSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software ApplicationsIndex Index Index-3 RAM Index-5 Index-6