HP 370697-002 manual Safeguarding Your Data

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Troubleshooting

Safeguarding Your Data

Software or devices added to the notebook can cause your system to become unstable. To safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of My Documents. Setting System Restore points is also recommended.

Your notebook sets System Restore points (benchmarks) daily as you change your personal settings. The notebook may also set restore points when you add new software or devices. You should periodically set personal restore points when the notebook is functioning at optimal performance and before installing new software or devices. This enables you to return to a previous configuration restore point if you encounter problems.

To set a system restore point:

1.Select Start > Help & Support. Select the task Use Tools to view your computer information and diagnose problems. Select System Restore. A System Restore window opens.

2.Follow the on-screen directions for setting a restore point.

To restore the notebook to a previous date and time when it was functioning optimally:

1.Select Start > Help & Support > Tools > System Restore.

2.Follow the on-screen directions for restoring the notebook.

6–30	Reference Guide

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Contents Reference Guide Page Contents Battery Packs and Power Management Troubleshooting Modem and Network ConnectionsAdd-On Devices Index Identifying Parts of the Notebook Getting Started with Your NotebookFront Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your NotebookConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Operating Your Notebook Basic OperationPower mode To enter this mode Function Default Power SettingsTo Change the Boot Device To Reset the NotebookTo Use the TouchPad TouchPad on-off button and indicator lightTo Use the Tap to Click Function of the TouchPad This hot key Does this To Use the Function Hot KeysTo Use the One-Touch Buttons This key combination Does this To Use the Windows and Applications KeysTo Type Alternate Graphics Using the ALT GR Key To Insert or Remove a CD or DVD Using CDs or DVDsTo Play DVD Movies To Create or Copy CDs To Write to DVD Media Select Models OnlyTo Set Up Password Protection Securing Your NotebookTo Lock Your Notebook To Protect Against Viruses To Attach an Optional Security CableTaking Care of Your Notebook To Lock the Hard DriveTo Protect Your Hard Drive To Maintain Your Notebook To Safeguard Your DataTo Extend the Life of the Display To Clean Your NotebookManaging Power Consumption Battery Packs and Power ManagementWhen this occurs Result is How the Notebook Manages Power AutomaticallyUsing Battery Power To Change Timeout Settings and Create Power SchemesTo Check Battery Status From the Windows Control Panel To Respond to a Low-Battery WarningTo Get the Most from Your Battery Packs To Recharge the Battery PackBattery Packs and Power Management Disposing of a Used Battery Pack Modem and Network Connections Using the ModemTo Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only Turning On Communication and Making a Connection To Turn Wireless Communication On and OffTurning Off Communication and Ending a Connection Connecting External Devices To Insert or Remove a PC CardInserting a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect an Infrared Device Select Models Only To Connect a 1394 Device Select Models OnlyAvoiding Standby While Using Infrared Using the Infrared PortPrinting to an Infrared Printer Transferring Files Through an Infrared ConnectionTo Install a RAM Expansion Module Installing Additional RAM MemoryTo Remove a RAM Expansion Module Add-On Devices To Replace the Hard Drive Replacing the Hard DriveTo Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Your Notebook TroubleshootingIf No Sound is Audible Audio ProblemsIf Sound Does Not Record If You Hear Loud, High-Pitched Feedback from the SpeakersIf You Cannot Boot from a CD or DVD CD-ROM and DVD ProblemsIf You Get a Region Code Error When Playing a DVD Movie If a DVD Plays ErraticallyIf a DVD Movie Does Not Fill the Screen Display ProblemsIf a DVD Does Not Play with Two Displays If the Notebook Is On, But the Screen Is BlankIf the Screen Is Difficult to Read Hard Drive ProblemsIf an External Display Does Not Work If the Notebook Hard Drive Does Not SpinHeat Problems If Files Are CorruptedIf the Notebook Gets Abnormally Hot Keyboard and Pointing Device Problems Infrared ProblemsIf You Have Problems with Infrared Communications If the Pointer Is Difficult to ControlIf the TouchPad Does Not Work Local Area Network LAN ProblemsIf the TouchPad Moves the Pointer or Cursor While You Type If the Built-In Network Adapter Does Not Connect to the LANIf You Cannot Log In to Netware Servers Memory ProblemsIf a Network Connection Responds Slowly If a Message Reports You Are Out of MemoryIf the Notebook Beeps But Does Not Start After Adding RAM Modem ProblemsIf the Modem Seems Slow If the Modem Does Not Dial or No Dial Tone Is DetectedIf the Modem Dials, But Does Not Connect If the Modem Dials IncorrectlyIf the Modem Is Not Detected If the Modem Causes an Error MessageIf the Modem Dials, But You Cannot Hear It If the Modem Connects, But Transferred Data Is BadIf the Modem Does Not Fax PC Card Pcmcia ProblemsIf Excessive Line Current Is Detected If the Modem Clicks Repeatedly, But Does Not ConnectIf a Network PC Card Stops Communicating Properly Performance ProblemsIf a PC Card Modem Is Not Working If the Notebook Pauses or Runs SluggishlyPower and Battery Pack Problems If the Notebook Stops RespondingIf the Notebook Turns Off Immediately After It Turns On If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Does Not Enter Standby Mode as ExpectedIf the Notebook Does Not Enter Hibernation as Expected If a Serial or Parallel Printer Does Not Print Printing ProblemsIf the Left Edge of Printed Output Is Missing If an Infrared Printer Does Not PrintSerial, Parallel and USB Problems If a Serial Mouse Does Not WorkIf a Serial Modem Does Not Work Properly If the Notebook Does Not Respond When You Turn It On Startup ProblemsIf the Notebook Will Not Boot from Battery Power If the Serial or Parallel Port Is Not WorkingIf the Notebook Stops Responding After Booting If the Notebook Will Not Boot from the Diskette DriveIf You Have Problems with Wireless 802.11 Communication Wireless ProblemsMake sure the notebook is properly connected to the network If You Can Connect, But the Network Is SlowTo Run the Bios Setup Utility Configuring Your NotebookMain Menu System Devices Menu Security Menu Boot Menu Updating Software and Drivers from the Web Using System Recovery FeaturesSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Restoring Software Applications Reinstalling DriversIndex Index Index-3 RAM Index-5 Index-6