HP 370697-002 manual Updating Software and Drivers from the Web, Using System Recovery Features

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Troubleshooting

Updating Software and Drivers from the Web

Software and driver updates for your notebook are available for download. For more information, visit the Web site at

http://www.hp.com/support.

Using System Recovery Features

The notebook system recovery process provides several options for recovering optimal system functionality. System Restore and OS CDs (operating system CDs) enable you to recover or repair your notebook without losing personal data. The OS CD also enables reinstallation of the operating system software provided with the notebook.

✎For best results, attempt to recover optimal notebook functionality by using the following procedures in the order described here.

Reference Guide

6–29

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Contents Reference Guide Page Contents Battery Packs and Power Management Add-On Devices TroubleshootingModem and Network Connections Index Getting Started with Your Notebook Identifying Parts of the NotebookFront Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery PackConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Basic Operation Operating Your NotebookDefault Power Settings Power mode To enter this mode FunctionTo Reset the Notebook To Change the Boot DeviceTouchPad on-off button and indicator light To Use the TouchPadTo Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does thisTo Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does thisTo Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVDTo Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDsTo Lock Your Notebook To Set Up Password ProtectionSecuring Your Notebook To Attach an Optional Security Cable To Protect Against VirusesTo Protect Your Hard Drive Taking Care of Your NotebookTo Lock the Hard Drive To Safeguard Your Data To Maintain Your NotebookTo Clean Your Notebook To Extend the Life of the DisplayBattery Packs and Power Management Managing Power ConsumptionHow the Notebook Manages Power Automatically When this occurs Result isTo Check Battery Status Using Battery PowerTo Change Timeout Settings and Create Power Schemes To Respond to a Low-Battery Warning From the Windows Control PanelTo Recharge the Battery Pack To Get the Most from Your Battery PacksBattery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network ConnectionsTo Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a ConnectionTurning Off Communication and Ending a Connection Inserting a PC Card Connecting External DevicesTo Insert or Remove a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect a 1394 Device Select Models Only To Connect an Infrared Device Select Models OnlyUsing the Infrared Port Avoiding Standby While Using InfraredPrinting to an Infrared Printer Transferring Files Through an Infrared ConnectionInstalling Additional RAM Memory To Install a RAM Expansion ModuleTo Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard DriveTo Replace the Hard Drive Holder To Prepare a New Hard Drive Troubleshooting Troubleshooting Your NotebookAudio Problems If No Sound is AudibleIf Sound Does Not Record If You Hear Loud, High-Pitched Feedback from the SpeakersCD-ROM and DVD Problems If You Cannot Boot from a CD or DVDIf You Get a Region Code Error When Playing a DVD Movie If a DVD Plays ErraticallyDisplay Problems If a DVD Movie Does Not Fill the ScreenIf a DVD Does Not Play with Two Displays If the Notebook Is On, But the Screen Is BlankHard Drive Problems If the Screen Is Difficult to ReadIf an External Display Does Not Work If the Notebook Hard Drive Does Not SpinIf the Notebook Gets Abnormally Hot Heat ProblemsIf Files Are Corrupted Infrared Problems Keyboard and Pointing Device ProblemsIf You Have Problems with Infrared Communications If the Pointer Is Difficult to ControlLocal Area Network LAN Problems If the TouchPad Does Not WorkIf the TouchPad Moves the Pointer or Cursor While You Type If the Built-In Network Adapter Does Not Connect to the LANMemory Problems If You Cannot Log In to Netware ServersIf a Network Connection Responds Slowly If a Message Reports You Are Out of MemoryModem Problems If the Notebook Beeps But Does Not Start After Adding RAMIf the Modem Seems Slow If the Modem Does Not Dial or No Dial Tone Is DetectedIf the Modem Dials Incorrectly If the Modem Dials, But Does Not ConnectIf the Modem Causes an Error Message If the Modem Is Not DetectedIf the Modem Dials, But You Cannot Hear It If the Modem Connects, But Transferred Data Is BadPC Card Pcmcia Problems If the Modem Does Not FaxIf Excessive Line Current Is Detected If the Modem Clicks Repeatedly, But Does Not ConnectPerformance Problems If a Network PC Card Stops Communicating ProperlyIf a PC Card Modem Is Not Working If the Notebook Pauses or Runs SluggishlyIf the Notebook Turns Off Immediately After It Turns On Power and Battery Pack ProblemsIf the Notebook Stops Responding If the Notebook Has a Short Operating Time If the Notebook Does Not Enter Hibernation as Expected If the Time Remaining for the Battery Pack Is Not CorrectIf the Notebook Does Not Enter Standby Mode as Expected Printing Problems If a Serial or Parallel Printer Does Not PrintIf the Left Edge of Printed Output Is Missing If an Infrared Printer Does Not PrintIf a Serial Modem Does Not Work Properly Serial, Parallel and USB ProblemsIf a Serial Mouse Does Not Work Startup Problems If the Notebook Does Not Respond When You Turn It OnIf the Notebook Will Not Boot from Battery Power If the Serial or Parallel Port Is Not WorkingIf the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After BootingWireless Problems If You Have Problems with Wireless 802.11 CommunicationIf You Can Connect, But the Network Is Slow Make sure the notebook is properly connected to the networkConfiguring Your Notebook To Run the Bios Setup UtilityMain Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the WebSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software ApplicationsIndex Index Index-3 RAM Index-5 Index-6