HP 600 manual Troubleshooting, Fax problems

Page 67

Troubleshooting

Troubleshooting

Your problem may be listed in “LCD error messages” on page 56. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use Hewlett-Packard support services on page 70.

TIP: (For U.S. only) You can test your HP Fax to make sure it is set up properly for faxing. Place a document in the document feeder, dial 1-888 HP FAX ME (1-888-473-2963) and press Start. Please wait approximately 1 minute and you will receive a “Fax Back System Test” page, confirming your product is working correctly. The Fax Header must be set up in order to test the fax machine.

Fax problems

Problem

Solution

The machine is not working, there is no display, and the buttons are not working.

Unplug the power cord and plug it in again. Check that your socket is live.

No dial tone.	Check that the phone line is connected properly to the port in
	the bottom of the fax. Unplug and replug it. Make sure it
	clicks. Check the phone socket in the wall by plugging in
	another phone.

Someone calls and gets a busy signal even though the fax is not busy.

This may rarely occur if the answer mode is set to AUTO, a voice call comes in and is hung up without being answered, and another call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line will appear busy until the machine resets.

The numbers stored in memory do not dial correctly.

Make sure the numbers are programmed correctly. To print a Phone book list, see Print reports on page 43.

The document does not feed into the machine.

Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. See Document types and sizes on page 63.

Care and maintenance 59

Image 67

Contents HP 600 Fax series Page HP 600 Fax series Page Contents Feature reference Additional featuresAdvanced faxing Specifications and regulatory information Care and maintenanceIv Contents Load paper Quick startSend a fax Load documents to fax or copyMake a copy Receive a faxNumber of Copies then 01 01-40 will display Make a telephone callSet up faxing for the HP Fax USA HP Fax basics Parts of the HP Fax HP 600 FaxBottom view HP 600 Fax 4Control panel of HP Fax Control Panel of HP FaxMute Mutes the telephone during a telephone call Basic FAX MenusBasic FAX menu Overview of menu optionsECM Mode Advanced FAX menu ResolutionTools menu LoudspeakerNavigate the menus Ready modeMenu buttons Most text fields Enter dates, times, text, and telephone numbersFax header telephone number Store a number in the phone book Speed dialingDial from the phone book Print the phone bookPaper types and sizes Document types and sizes Set document resolution and contrast for a single copy Automatic fax redial Adjust volumeRinger volume Speaker volumeReceiving via an extension telephone Set rings to answer Additional featuresSee who called with Caller ID Use Caller IDBlock junk fax numbers Turn Caller ID onSave a document FavoritesAdd a junk fax number Delete a numberPrint a document Image TCRDelete a document Send a documentTeach the HP Fax the ring pattern Distinctive ring DrpdSet up distinctive ring Drpd answer mode Answer/receive modeSee Set rings to answer on Answer/receive mode Additional features Broadcasting Advanced faxingPolling Delayed faxPolling another fax to receive Setting send pollingForward faxes To cancel the scheduled jobStart Date&Time will display Forward faxes Advanced faxing Turn on and off sounds Set the date and timeWakeUp sounds Key sounds Alarm soundsSilent mode Set the fax header informationAutomatic reports Print reportsReports you can print It can also be used as a quick reference guide Reprinting faxesDial/Schedule Clearing memoryRedial a number in memory View ink level Print cartridge informationReplace the print cartridge Print the self testReplace the print cartridge Document jams during transmission Clear jammed documents and paperTo clear document jam Paper jams during printingMaintain the print cartridge Clean the print cartridgeWipe the print cartridge contacts Clean the cartridge carrier contacts Clean the document scanner area Clean the document scanner area LCD error messages Adjust the scannerInstall ink No Dial Number Fax problems TroubleshootingTroubleshooting Problem Solution You cannot receive faxes Problem Solution Light or blurred characters Print quality problemsPaper feeding problems Acceptable documents Specifications and regulatory informationPrint cartridge Product specificationsYES Sample of ITU #1 test chart reduced to 60.5% Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Noise emission statement for Germany Regulatory noticesUse Hewlett-Packard support services Declaration of Conformity Declaration of ConformityHP product Duration of limited warranty Hewlett-Packard Limited Warranty StatementIndex Page Page Programming Page CB846-90001* *CB846-90001

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