HP 20-d094, 20-d127c, 20-d117c, 20-d113w, 20-d090 Troubleshooting, Computer does not start, Symptom

Page 13

5 Troubleshooting

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see Getting information on page 1.

Computer does not start

Symptom

Possible solution

Error message: Hard disk drive error.

Restart the computer.

1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2.Select the Power icon, and then select Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.

3.If Windows opens, immediately back up all important data to a backup hard disk drive.

4.Contact Support, whether it was possible or not to start up Windows. Either the hard disk drive or the system board may need to be replaced.

Computer will

Ensure that the cables connecting the computer to the external power source are plugged in

not turn on or

properly. When the cables connecting the computer to the external power source are plugged

start.

in properly, and the wall outlet is functioning, the power supply light on the back of the

 

computer should be on; if it is not, contact Support.

 

 

 

Test the wall outlet by connecting a different electrical device to it.

 

 

Computer does not start

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Contents
12 30cm Page Page Copyright and License Getting information Type of information Where to findComputer, and then select User guides Getting informationSetting up your computer Setting up your computer Connecting to the InternetUsing Beats Audio select models only Setting up additional featuresUsing Beats Audio select models only HP My Display TouchSmart EditionSetting up additional features Using the Hdmi port controls select models onlyCleaning procedures Cleaning proceduresMaintaining your computer Maintaining your computer Symptom TroubleshootingComputer does not start Computer does not startTroubleshooting PowerSymptom Possible solution Select Task ManagerKeyboard and mouse general Display monitorDisplay monitor Keyboard and mouse wireless Speakers and sound Internet accessSpeakers and sound SecurityUnder Network and Internet, select Connect to the Internet Software troubleshootingSoftware troubleshooting Under Programs, select Uninstall a program Support information Where to get helpWays to get help Ways to get helpBefore upgrading your hardware Customer support for repairsSupport information Page How you can help What we do Power to make a change
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