HP 20-d011, 20-d127c, 20-d117c, 20-d094, 20-d113w, 20-d090, 20-d034, 20-d030 Software troubleshooting

Page 19

Updating device

Complete the following procedure to update a driver, or to revert to an earlier version of the

drivers

driver if the new one does not solve your problem:

 

1.

From the Start screen, type c and then select Control Panel.

 

2.

Select System and Security, and then in the System area, select Device Manager.

 

3.

Select the arrow to expand the type of device you want to update or roll back. (For

 

 

example, DVD/CD-ROM drives).

 

4.

Double-click the specific item (for example, HP DVD Writer 640b).

 

5.

Select the Driver tab.

 

6.

To update a driver, select Update Driver, and then follow the on-screen instructions.

 

 

Or, to revert to an earlier version of a driver, select Roll Back Driver, and then follow

 

 

the on-screen instructions.

 

 

Microsoft

If you have a problem that might be due to software that was installed on your computer, use

System Restore

System Restore to return the computer to a previous restore point. You can also set restore

 

points manually.

NOTE: Always use this System Restore procedure before you use the System Recovery program.

To start a system restore or to add restore points manually:

1.Close all open programs.

2.From the Start screen, type c, and then select Control Panel.

3.Select System and Security, select System, and then select System protection.

4.Select the System Protection tab on the System Properties screen.

5.Follow the on-screen instructions.

Software troubleshooting

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Contents
12 30cm Page Page Copyright and License Getting information Type of information Where to findComputer, and then select User guides Getting informationSetting up your computer Setting up your computer Connecting to the InternetHP My Display TouchSmart Edition Setting up additional featuresUsing Beats Audio select models only Using Beats Audio select models onlySetting up additional features Using the Hdmi port controls select models onlyCleaning procedures Cleaning proceduresMaintaining your computer Maintaining your computer Computer does not start TroubleshootingSymptom Computer does not startSelect Task Manager PowerTroubleshooting Symptom Possible solutionKeyboard and mouse general Display monitorDisplay monitor Keyboard and mouse wireless Security Internet accessSpeakers and sound Speakers and soundUnder Network and Internet, select Connect to the Internet Software troubleshootingSoftware troubleshooting Under Programs, select Uninstall a program Ways to get help Where to get helpSupport information Ways to get helpBefore upgrading your hardware Customer support for repairsSupport information Page How you can help What we do Power to make a change
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