HP 20-d113w, 20-d127c manual Power, Troubleshooting, Select Task Manager, Symptom Possible solution

Page 14

Symptom

Possible solution

Computer seems to be locked up and is not responding.

Use the Task Manager to close any programs not responding, or restart the computer:

1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2.Select Task Manager.

3.Select the program that is not responding, and then select End task.

If closing programs does not work, restart the computer:

1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2.Select the Power icon, and then select Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.

Error message:

When drive activity stops, remove the disc and press the spacebar on the keyboard. The

Invalid system

computer should start up.

disk or Non-

 

System disk or

 

Disk error.

 

 

 

Power

Symptom

Possible solution

 

 

Computer does

Press and hold the Power button until the computer turns off. Check Power Settings.

not turn off

 

when the Power

 

button is

 

pressed.

 

Computer shuts down automatically.

The computer might be in an exceedingly hot environment. Let it cool down.

Ensure that computer air vents are not blocked and that the internal fan is running — see Cleaning procedures on page 7. (Your computer might not have an internal fan.)

10 Chapter 5 Troubleshooting

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Contents 12 30cm Page Page Copyright and License Type of information Where to find Getting informationGetting information Computer, and then select User guidesSetting up your computer Connecting to the Internet Setting up your computerUsing Beats Audio select models only Setting up additional featuresUsing Beats Audio select models only HP My Display TouchSmart EditionUsing the Hdmi port controls select models only Setting up additional featuresMaintaining your computer Cleaning proceduresCleaning procedures Maintaining your computer Computer does not start TroubleshootingSymptom Computer does not startSymptom Possible solution PowerTroubleshooting Select Task ManagerDisplay monitor Display monitorKeyboard and mouse general Keyboard and mouse wireless Speakers and sound Internet accessSpeakers and sound SecuritySoftware troubleshooting Under Network and Internet, select Connect to the InternetSoftware troubleshooting Under Programs, select Uninstall a program Ways to get help Where to get helpSupport information Ways to get helpSupport information Customer support for repairsBefore upgrading your hardware Page Power to make a change How you can help What we do
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