Support information, Ways to get help

6 Support information

Ways to get help

Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need.

Before contacting the HP Customer Care Center, it’s important to have the following information handy.

●Model number

●Product number

●Serial number

●Software build number

●Operating system

●Purchase date

Please take a moment to write down your product information for future reference.

The first four items on the list (model number, product number, serial number, and software build number) can be viewed by using HP Support Information. From the Start screen, type s, and then select HP Support Information.

Don’t forget to register!

Go to: http://www.hp.com/apac/register.

Where to get help

1.Use Windows Help and Support for help with hardware and software questions. From the Start screen, type h, and then select Help and Support.

2.Use Support Assistant. From the Start screen, type h, and then select HP Support Assistant. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following:

●E-mail support

●HP Real Time Chat with qualified support specialists

●Support phone numbers

3.For help online, go to the HP Customer Care Center website at http://www.hp.com/go/contactHP.

Phone assistance to get you up and running is covered for thirty (30) days from the time you purchased your computer. After thirty (30) days, there may be a charge, but the helpful support is still available.