Getting Started
Basic Troubleshooting
This section concentrates on problems that you might encounter during the initial set up process. A comprehensive
Troubleshooting Guide is available on the Documentation CD and under the reference library at http://www.hp.com. Click
support & drivers, select See support and troubleshooting information, enter the model number of the computer, and press
Enter.
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
Solving General Problems
Problem Cause Solution
Computer appears locked up and will not turn off when the power button is pressed.
Software control of the power switch is not functional.
Press and hold the power button for at least four seconds until the computer turns off.
Computer will not | Computer is in | Press the power button to |
respond to USB | standby mode. | resume from standby mode. |
keyboard or mouse. |
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| System has locked | Restart computer. |
| up. |
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ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your unsaved data.
14 | www.hp.com | Getting Started |