QuickSpecs
HP SAS Hard Drives
Service and Support
Service and Support | HP Technology Services |
| HP Technology Services offers you consultants and support experts to solve your most complex |
| infrastructure problems. We help keep your business running, boost availability and avoid downtime. |
| Protect your business beyond warranty with HP Care Pack Services |
| When you buy HP Options, it's also a good time to think about what level of service you may need. HP Care |
| Pack services provide total care and support expertise with committed response choices designed to meet |
| your IT and business need. |
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Recommended HP Care Pack Services for optimal satisfaction with your HP product
Recommended Services
Provides you with rapid remote support and if required an HP authorized representative who will arrive on site any time and day of the year to begin hardware maintenance service within 4 hours of the service request being logged.
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking options to assist you in bringing your new hardware into operation in a timely and professional manner
Related HP Care Pack Services to enhance your HP product experience
Related Services | |
| Provides an IT manager with a team of support specialists who will quickly begin troubleshooting the |
| system to help return the hardware to operating condition within 6 hours of the initial service request to |
| the HP Global Solution Center |
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| HP Proactive Select Service |
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| Provides a flexible way to purchase HP | ||
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| Proactive Select Service Credits when you purchase your hardware and then use the credits over the next | ||
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| 12 months. |
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| Insight Remote Support | Delivers secure remote monitoring and support for HP servers and storage, 24x7 at no additional cost. | ||
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| Available as part of HP Warranty, Care Pack and Service Contract offers. |
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| Parts and materials | HP will provide |
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| hardware product in operating condition, including parts and materials for available and recommended | ||
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| engineering improvements. Supplies and consumable parts will not be provided as part of this service; | ||
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| standard warranty terms and conditions apply. Parts and components that have exceeded their maximum | ||
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| supported lifetime and/or the maximum usage limitations as set forth in the manufacturer's operating | ||
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| manual or the technical product data sheet will not be provided, repaired or replaced as part of this | ||
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| service. |
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| Coverage | For ProLiant servers and storage systems, this service covers | ||
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| DA - 12244 Worldwide — Version 44 — December 9, 2013 | Page 6 | |