CD and DVD Drives

	Symptom	Possible solution

	The CD or DVD drive cannot	Ensure that the disc is inserted with the label facing up and centered in the tray.
	read a disc, or it takes too
	read a disc, or it takes too	Wait at least 30 seconds for the drive to determine the type of media.
	long to start.
	long to start.
		Clean the disc with a disc cleaning kit, available from most computer stores.

		The driver may be corrupted or outdated. For detailed information about
		restoring and updating drivers, visit the HP Web site.

	I cannot remove a CD or DVD.	Turn on your computer, and then press the Eject button closest to the drive to
		open the tray.
		If you suspect a problem with the Eject button itself:
		1 Click the Windows Start Button, and then click Computer.
		2 Right-click the CD or DVD drive you want to open, and then click Eject.

	I cannot record (burn) a disc.	Ensure that the disc is inserted with the label facing up and centered in the tray.

		Verify that you are using the correct disc type (media) for the drive. Try a
		different brand of disc.

		Ensure that the disc is clean and undamaged. If recording stopped during a
		recording session, the disc may be damaged; use a different disc.

		Use the correct type of disc for the type of files that you are recording.

		When using a CD-R disc, ensure that it is blank if you are recording music, and
		that it is blank or appendable (with space to add more data files) if you are
		recording data.

		Verify that you are using the correct disc type when you make a copy of a disc.
		Some recording programs can record only to the same disc type as the source.
		For example, you can record a DVD only to a DVD+R/-R or a DVD+RW/-RW
		disc, and you can record a CD only to a CD-R or a CD-RW disc.

		Ensure that the disc is in the correct drive, and that you specify the same drive
		in the CD or DVD recording software.

8Troubleshooting and Maintenance Guide

CD and DVD Drives

Symptom