HP 5000 Router manual Latin America Telephone Technical Support and Repair

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Contact Us 59

Country	Telephone Number	Country	Telephone Number

Or request a repair authorization number (RMA) by fax using this number:			+ 65 543 6348

Europe, Middle East, and Africa Telephone Technical Support and Repair
From anywhere in these	+44 (0)1442 435529
regions, call:

From the following countries, you may use the numbers shown:

Austria	01 7956 7124	Luxembourg	342 0808128
Belgium	070 700 770	Netherlands	0900 777 7737
Denmark	7010 7289	Norway	815 33 047
Finland	01080 2783	Poland	00800 441 1357
France	0825 809 622	Portugal	707 200 123
Germany	01805 404 747	South Africa	0800 995 014
Hungary	06800 12813	Spain	9 021 60455
Ireland	1407 3387	Sweden	07711 14453
Israel	1800 945 3794	Switzerland	08488 50112
Italy	199 161346	U.K.	0870 909 3266
You can also obtain support in this region using the following URL:
http://emea.3com.com/support/email.html

Latin America Telephone Technical Support and Repair
Antigua	1 800 988 2112	Guatemala	AT&T +800 998 2112
Argentina	0 810 444 3COM	Haiti	57 1 657 0888
Aruba	1 800 998 2112	Honduras	AT&T +800 998 2112
Bahamas	1 800 998 2112	Jamaica	1 800 998 2112
Barbados	1 800 998 2112	Martinique	571 657 0888
Belize	52 5 201 0010	Mexico	01 800 849CARE
Bermuda	1 800 998 2112	Nicaragua	AT&T +800 998 2112
Bonaire	1 800 998 2112	Panama	AT&T +800 998 2112
Brazil	0800 13 3COM	Paraguay	54 11 4894 1888
Cayman	1 800 998 2112	Peru	AT&T +800 998 2112
Chile	AT&T +800 998 2112	Puerto Rico	1 800 998 2112
Colombia	AT&T +800 998 2112	Salvador	AT&T +800 998 2112
Costa Rica	AT&T +800 998 2112	Trinidad and Tobago	1 800 998 2112
Curacao	1 800 998 2112	Uruguay	AT&T +800 998 2112
Ecuador	AT&T +800 998 2112	Venezuela	AT&T +800 998 2112
Dominican Republic	AT&T +800 998 2112	Virgin Islands	57 1 657 0888

You can also obtain support in this region using the following:

Spanish speakers, enter the URL:

http://lat.3com.com/lat/support/form.html

Portuguese speakers, enter the URL:

http://lat.3com.com/br/support/form.html

English speakers in Latin America should send e-mail to:

lat_support_anc@3com.com

US and Canada Telephone Technical Support and Repair

1 800 876 3266

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Contents Router 5000 Family Installation Guide Campus Drive 3Com CorporationMarlborough, MA 01752-3064Contents Troubleshooting Conventions About this GuideProtocols that are used to interconnect WANs List conventions that are used throughout this guideDocumentation RelatedIntroducing the Router Family Router 5000 Family Router 5000 Family Console Port SpecificationsHardware Fixed portsGround Lists the attributes of the Router 5000 Family AUX portLEDs Table below describes the LEDs on the Router Router 5232, 5642, 5682 LEDs Describes the LEDs on the Router 5232, 5642, 5682 routersFront View of the Router System Specifications for the RouterDescription Attribute Synchronous Asynchronous Synchronous/Asynchronous Serial Port SpecificationsRouter 5642 specifications Router 5232 specificationsRouter 5682 specifications System Specifications for the Router Introducing the Router 5000 Family Installing the Router Specification for Dust Content Temperature and HumidityDust GasesLightning Damage Electromagnetic DischargeA Rack Mounting the RouterConnecting the Power Installing the RouterConnecting the Router On the WorkbenchInstalling SICs and MIMs That uses category-5 twisted pair cable To the EthernetFixed Ethernet cables are supplied with the router Use shielded cables to ensure electromagnetic compatibilityPort to a CSU/DSU Connecting the AUX Port to the Analog ModemVerifying Installing the Router Connecting the Router to a Remote Console Terminal Booting and Configuring RouterConnector to the serial port of a PC, as shown below To a Local ConsoleParameters Console Terminal SettingTo set terminal parameters Shown belowParity None Stop bits Set the following parameters Bits per second 9600 Data bitsHyperTerminal Window Connect Dialog Box Powering on RouterStartup Process ConfigurationFundamentals Router Configuration Fundamentals of the Router Ethernet Serial synchronous/asynchronous Asynchronous E1/T1 Naming and Arranging InterfacesMaintaining the Router Boot Menu Boot MenuIntroduction Through XModem Options of Boot ROM operation menu includeUpgrading application program Send File dialog box Restoring the Extended Segment of Boot ROM Program Upgrading the entire Boot ROM programRestore the extended segment of Boot ROM program from Flash Upgrading the extendedIntroduction Router restarts after successful upgrading Press Enter to reboot the systemBuild up FTP remote upload/download environment Build up FTP local upload/download environmentSpecify FTP directory Add right levelStart FTP server Ftpquit Cover Power LED is Off TroubleshootingNothing is Displayed on the Terminal after Power-On Repeated Reboot Power-OnIllegible Characters Display onRUN LED Remains On After Startup, All LEDs Remain OnRUN LED Blinks Rapidly During Sartup RUN LED Blinks Slowly After StartupTroubleshooting Signal Direction DB-25 DB-9 Cable SpecificationsConsole Cable Console Cable PinoutsEthernet Cable AUX CableSignal Twisted Pair Signal Direction Signal Category Signal DirectionStraight-through Network Cable Pinouts Crossover Network Cable PinoutsDTE and DCE Mode Serial Interface Cable Synchronous and Asynchronous ModeTypical DTE and DCE EIA/TIA-232 Maximum Transmission Baud rate bps Distance mPinouts DB-50 Signal Signal Direction DB-25Describes the V.24 DTE cable pinouts 24 DTE Cable PinoutsAssembly and Pinouts DCE Cable illustrates the V.24 DCE cable assemblyDescribes the V.24 DCE cable pinouts 24 DCE Cable PinoutsDescribes the V.35 DTE cable pinouts DB-50 Signal Signal Direction35 DTE Cable Pinouts Describes V.35 DCE cable pinouts 35 DCE cable Pinouts DCE Cable illustrates the V.35 DCE cable assemblyE1 Cable Dumb Terminal AdapterT1 Cable Describes T1 cable pinoutsPin 4 and pin 5 are the receiving end Isdn cablesProduct Contact Us Warranty, you can obtain an RMA number online at PasswordNumber, URL or e-mail address from the list below Support telephone numbers posted on the 3Com web site atUS and Canada Telephone Technical Support and Repair Latin America Telephone Technical Support and RepairAppendix a Obtaining Support for Your Product