HP 5000 Router manual Product

Page 59

A	OBTAINING SUPPORT FOR YOUR
	PRODUCT

Register Your Product	Warranty and other service benefits start from the date of purchase, so it is
	important to register your product quickly to ensure you get full use of the
	warranty and other service benefits available to you.
	Warranty and other service benefits are enabled through product registration.
	Register your product at http://eSupport.3com.com/. 3Com eSupport services
	are based on accounts that you create or have authorization to access. First time
	users must apply for a user name and password that provides access to a number
	of eSupport features including Product Registration, Repair Services, and Service
	Request. If you have trouble registering your product, please contact 3Com Global
	Services for assistance.

Purchase Value-Added	To enhance response times or extend warranty benefits, contact 3Com or your
Services	authorized 3Com reseller. Value-added services like 3Com ExpressSM and
	GuardianSM can include 24x7 telephone technical support, software upgrades,
	onsite assistance or advance hardware replacement. Experienced engineers are
	available to manage your installation with minimal disruption to your network.
	Expert assessment and implementation services are offered to fill resource gaps
	and ensure the success of your networking projects. More information on 3Com
	maintenance and Professional Services is available at http://www.3com.com/
	Contact your authorized 3Com reseller or 3Com for a complete list of the
	value-added services available in your area.

Troubleshoot Online	You will find support tools posted on the 3Com web site at
	http://www.3com.com/
	3Com Knowledgebase helps you troubleshoot 3Com products. This query-based
	interactive tool is located at http://knowledgebase.3com.com and contains
	thousands of technical solutions written by 3Com support engineers.

Access Software	Software Updates are the bug fix / maintenance releases for the version of
Downloads	software initially purchased with the product. In order to access these Software
	Updates you must first register your product on the 3Com web site at
	http://eSupport.3com.com/.
	First time users will need to apply for a user name and password. A link to
	software downloads can be found at http://eSupport.3com.com/, or under the
	Product Support heading at http://www.3com.com/

Image 59

Contents Router 5000 Family Installation Guide 01752-3064 3Com CorporationCampus Drive Marlborough, MAContents Troubleshooting List conventions that are used throughout this guide About this GuideConventions Protocols that are used to interconnect WANsDocumentation RelatedIntroducing the Router Family Fixed ports Router 5000 Family Console Port SpecificationsRouter 5000 Family HardwareLEDs Table below describes the LEDs on the Router Lists the attributes of the Router 5000 Family AUX portGround Router 5232, 5642, 5682 LEDs Describes the LEDs on the Router 5232, 5642, 5682 routersFront View of the Router System Specifications for the RouterDescription Attribute Synchronous Asynchronous Synchronous/Asynchronous Serial Port SpecificationsRouter 5642 specifications Router 5232 specificationsRouter 5682 specifications System Specifications for the Router Introducing the Router 5000 Family Installing the Router Gases Temperature and HumiditySpecification for Dust Content DustLightning Damage Electromagnetic DischargeA Rack Mounting the RouterOn the Workbench Installing the RouterConnecting the Power Connecting the RouterInstalling SICs and MIMs Use shielded cables to ensure electromagnetic compatibility To the EthernetThat uses category-5 twisted pair cable Fixed Ethernet cables are supplied with the routerPort to a CSU/DSU Connecting the AUX Port to the Analog ModemVerifying Installing the Router To a Local Console Booting and Configuring RouterConnecting the Router to a Remote Console Terminal Connector to the serial port of a PC, as shown belowShown below SettingParameters Console Terminal To set terminal parametersParity None Stop bits Set the following parameters Bits per second 9600 Data bitsHyperTerminal Window Connect Dialog Box Powering on RouterFundamentals Router ConfigurationStartup Process Configuration Fundamentals of the Router Ethernet Serial synchronous/asynchronous Asynchronous E1/T1 Naming and Arranging InterfacesIntroduction Boot Menu Boot MenuMaintaining the Router Upgrading application program Options of Boot ROM operation menu includeThrough XModem Send File dialog box Upgrading the extended Upgrading the entire Boot ROM programRestoring the Extended Segment of Boot ROM Program Restore the extended segment of Boot ROM program from FlashIntroduction Router restarts after successful upgrading Press Enter to reboot the systemBuild up FTP remote upload/download environment Build up FTP local upload/download environmentStart FTP server Add right levelSpecify FTP directory Ftpquit Cover Nothing is Displayed on the Terminal after Power-On TroubleshootingPower LED is Off Display on Power-OnRepeated Reboot Illegible CharactersRUN LED Blinks Slowly After Startup After Startup, All LEDs Remain OnRUN LED Remains On RUN LED Blinks Rapidly During SartupTroubleshooting Console Cable Pinouts Cable SpecificationsSignal Direction DB-25 DB-9 Console CableEthernet Cable AUX CableCrossover Network Cable Pinouts Signal Category Signal DirectionSignal Twisted Pair Signal Direction Straight-through Network Cable PinoutsEIA/TIA-232 Maximum Transmission Baud rate bps Distance m Serial Interface Cable Synchronous and Asynchronous ModeDTE and DCE Mode Typical DTE and DCE24 DTE Cable Pinouts DB-50 Signal Signal Direction DB-25Pinouts Describes the V.24 DTE cable pinouts24 DCE Cable Pinouts DCE Cable illustrates the V.24 DCE cable assemblyAssembly and Pinouts Describes the V.24 DCE cable pinouts35 DTE Cable Pinouts DB-50 Signal Signal DirectionDescribes the V.35 DTE cable pinouts Describes V.35 DCE cable pinouts 35 DCE cable Pinouts DCE Cable illustrates the V.35 DCE cable assemblyDescribes T1 cable pinouts Dumb Terminal AdapterE1 Cable T1 CablePin 4 and pin 5 are the receiving end Isdn cablesProduct Support telephone numbers posted on the 3Com web site at Warranty, you can obtain an RMA number online at PasswordContact Us Number, URL or e-mail address from the list belowUS and Canada Telephone Technical Support and Repair Latin America Telephone Technical Support and RepairAppendix a Obtaining Support for Your Product