HP 2710xi, 7410 manual Wireless network setup troubleshooting, Error message Invalid passkey Cause

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Chapter 9

Cause

Your network is configured with an authentication protocol not supported by the installation software.

Solution

Use one of the supported protocol types listed in the Embedded Web Server. Types not supported include: WPA2-AES, WPA2-TKIP, LEAP, PEAP, EAP-MD5, EAP-TLS, or EAP-TTLS.

Error message: Invalid passkey.

Cause

You have entered the WPA passkey incorrectly.

Solution

Enter the correct passkey, making sure it has between 8 and 63 characters.

Cause

I don't know the WEP key, or what to enter for the WPA passkey.

Solution

See the documentation that came with your access point. The WEP key is stored within the access point. Usually you can find the WEP key by logging on to the access point through your computer.

You don't see the SSID

Cause

Your access point is not broadcasting its network name (SSID), or the access point is out of range.

Solution

Use the Enter a New Network Name (SSID) option in the Wireless Setup Wizard. For more information, see Connect to the network. Also, see the user guide that came with your access point and check the access point settings.

Cause

The SSID is out of sight at the bottom of the list.

Solution

Press to scroll to the bottom of the list. Infrastructure entries are listed first, ad hoc last.

Wireless network setup troubleshooting

Use this section to solve wireless network setup problems.

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Contents Wireless and Wired Network Guide HP all-in-one Network Guide Safety information Contents Page Choose a connection type Wireless connection with an access point infrastructureGet started Choose a network typeTo switch a USB connection to a network connection Switch from a USB connection to a network connectionWireless connection without an access point ad hoc Wired connection EthernetGet HP support Connect additional computersChapter Network Choose a recommended wirelessWireless connection networks Wireless infrastructure networkChapter Wireless connection to a wired network Chapter Choose a recommended Ethernet networkRouter gateway Computer gateway Ethernet connection to a wireless network Ethernet connection to a wired network without InternetChapter Connect to a wireless network With an access pointWhat you need Connect to the network HP all-in-one Network Guide Chapter Prepare your computer Without an access pointFor operating systems other than Windows XP and Mac OS Create a network profileFor Windows For MacintoshHP all-in-one Network Guide Select Create Network… For Mac OSTo create a new network profile on your Mac OS AirPort iconSelect Enter a New Network Name Ssid Connect to the network using the Wireless Setup WizardChapter Cable Connect with an EthernetConnect your HP all-in-one Install the software To install your HP all-in-one softwareFor Windows For Macintosh Use the HP all-in-one control panel View network settingsRestore network defaults Manage your networkAdvanced network settings Turn the wireless radio on and offUse the Embedded Web Server Access the Embedded Web ServerTo change an IP setting To access the Embedded Web ServerAdd security to the network Click Start Wizard Wireless Network Name page appears To add WPA-PSK securityTo add WEP encryption Chapter Solution Network troubleshootingWireless setup wizard troubleshooting Error message Cannot connect to network CauseWireless network setup troubleshooting Error message Invalid passkey CauseYou dont see the Ssid Cause Printer Not Found screen appears during installation Cause Received a System Requirements Error No TCP/IP CauseVerification fails at end of installation Cause To check your network connectionTo select a new network name, do one of the following To use the control panel To use the Embedded Web ServerClick Start Wizard Setup failed Cause Network icon Wireless discovery troubleshootingComputer is unable to discover the HP all-in-one Cause To make sure your network connection is activeYour access point is not broadcasting its network name Ssid HP all-in-one cannot find the computer ad hoc Cause Encryption settings are incorrect Wired network setup troubleshooting To check your LAN card in Windows XPClick Device Manager To establish an active network connection Wired network iconPrinter Not Found screen appears during installation Cause File names have arbitrary characters Cause Common Internet File System troubleshootingOther users on the network can access my memory card Cause Cannot access Cifs server in Windows CauseGeneral network settings Configuration page definitionsAppendix a Wireless network settings Appendix a Miscellaneous Appendix a Glossary Access pointNIC Index Wireless network Q3462-90198
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7410, 7410xi, 2710xi specifications

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