HP J4580, J4680, J4660, J4540, J4550 manual Solve copy problems, No copy came out, Copies are blank

Page 137

Solve copy problems

If the following topics do not help, see Support and warranty for information about HP support.

•No copy came out

•Copies are blank

•Documents are missing or faded

•Size is reduced

•Copy quality is poor

•Copy defects are apparent

•The device prints half a page, then ejects the paper

•Error messages appear

•Paper mismatch

No copy came out

•Check the power

Make sure that the power cord is securely connected, and the device turned on.

•Check the status of the device

◦The device might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish.

◦The device might be jammed. Check for jams. See Clear paper jams.

•Check the trays

Make sure that media is loaded. See Load media for more information.

•Check the computer

To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times.

On a Macintosh computer, once the software is installed, it is always available when you turn on the computer.

Copies are blank

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Understand specifications for supported media for more information.

•Check the trays

If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).

•Check the computer

To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be

Solve copy problems

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Contents HP Officejet J4500/J4660/J4680 All-in-One series HP Officejet J4500/J4660/J4680 All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Contents Fax ScanCopy Configure and manage Maintain and troubleshoot Support and warranty HP supplies and accessoriesRegulatory information Device specificationsContents Declaration of conformity 179 Resource Description Location Get startedFind other resources for the product Resource Description Understand the device partsPrinting supplies area Front viewLabel Back viewDevice control panel buttons and lights Label Model J4660 device control panel Description Recommended Connection informationSet up the device for Use device control panel menus Use the deviceDevice control-panel message types Status messagesError messages Change device settingsCritical error messages To change settings from the device control panelUse the HP photo and imaging software Use the HP Solution Center WindowsTo open the HP Photosmart Software on a Windows computer Load originalsTo load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Load an original in the automatic document feeder ADFSelect print media Tips for selecting and using print mediaCards and envelopes Photo mediaTransparencies Understand specifications for supported mediaCustom-sized media Understand supported sizesEnvelopes B7 ISOOther media CardsPhoto media Tray Type Weight Understand supported media types and weightsSet minimum margins CapacityMedia Left Right Top Bottom Margin Load mediaTo load main tray Print on special and custom-sized media Click the Paper/Features tabTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom buttonPrint borderless Click Properties or SetupClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document WindowsOpen the Paper Type/Quality panel Set up speed-dial entriesTo print a borderless document Mac OS Set up a speed-dial group Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Print and view a list of speed-dial entries Change default settings for all future jobs Windows Change print settingsTo change the settings PrintChange settings Mac OS Cancel a print jobScan an original direct connection ScanScan an original Edit a scanned original Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant programEdit a scanned photo or graphic Change scan settingsCancel a scan job To make a copy CopyMake copies Cancel a copy job Send a basic fax FaxSend a fax To send a fax manually from an extension phone Send a fax manually from a phoneTo send a basic fax from the device control panel 42 Fax To send a fax from memory Send a fax using monitor dialingSend a fax from memory Schedule a fax to send later To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panelSend a color original or photo fax To send a fax to multiple recipients using group speed dialTo change the resolution from the device control panel Change the fax resolution and Lighter / Darker settingsChange the fax resolution Change the Lighter / Darker setting Send a fax in Error Correction ModeSet new default settings To set new default settings from the device control panelReceive a fax manually To change the ECM setting from the control panelReceive a fax On Error Only Set up backup faxTo receive a fax manually OffReprint received faxes from memory To set backup fax from the device control panelPoll to receive a fax To reprint faxes in memory from the device control panelTo forward faxes from the device control panel Forward faxes to another numberSet automatic reduction for incoming faxes Set the paper size for received faxesBlock junk fax numbers To set automatic reduction from the device control panelAdd numbers to the junk fax list Receive faxes to your computerTo manually enter a number to block To remove numbers from the list of junk fax numbersActivate Fax to PC Select Settings, and then select Fax to PC Setup WizardConfigure the fax header Change fax settingsTo set or change the fax header Set the answer mode Auto answerSet the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction modeSet the fax speed Set the dial typeSet the redial options Fax over the Internet Fax speed setting FastTo set the fax speed from the device control panel MediumUse reports Test fax setupTo test fax setup To enable fax confirmation Print fax error reportsTo set the device to print fax error reports automatically Print fax confirmation reportsPrint and view the fax log Cancel a faxManage the device Configure and manageMonitor the device WindowsToolbox Windows Administer the deviceUse device management tools Toolbox tabs Open the ToolboxTo open the embedded Web server Pages/buttons ContentsEmbedded Web server HP Officejet J4680 only HP Printer Utility panels Information and Support panel HP Printer Utility Mac OSTo open the HP Printer Utility from the HP Device Manager Understand the self-test report Countries/regions with a parallel-type phone system Set up faxing for the deviceSet up faxing parallel phone systems Choose the correct fax setup for your home or office Set up faxing for the device Recommended fax setup for serial-type phone systems Select your fax setup caseRecommended fax setup for parallel-type phone systems Case a Separate fax line no voice calls received Other equipment/servicesCase B Set up the device with DSL To set up the device with a separate fax lineTo set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the device with a shared voice/fax lineCase F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mailSet up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modemCase H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemExample of a parallel splitter Shared voice/fax with computer dial-up modemTelephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup To install the software Configure the device WindowsTo connect the device Connect the device before installing the softwareShare the device on a locally shared network To share the device Configure the device Mac OSTo install the software To share the device among computers running Mac OS Network name Ssid Understand 802.11 wireless network settingsCommunication mode Data encryption Security settingsTo set up the device on a wireless network Mac OS To set up wireless communication using the installer WindowsTo print a wireless test To turn off wireless communicationReset wireless settings Guidelines for reducing interference on a wireless networkOther guidelines Uninstall and reinstall the softwareTo add hardware addresses to a WAP To uninstall from a Windows computer, method Uninstall and reinstall the software 103 Supported ink cartridges Maintain and troubleshootWork with ink cartridges Replace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the control panel Clean the ink cartridgesTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tabClick Clean the Ink Cartridges Clean the ink cartridge contactsTo clean the ink cartridge contacts HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the scanner glass Clean the deviceTo clean the scanner glass To insert an ink cartridge into the ink cartridge protectorClean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Blank or partial page printed Device is not responding nothing printsDevice takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrongDevice prints half a page, then ejects the paper Check the page-orientation settingPoor print quality and unexpected printouts Meaningless characters print Common poor quality printout problemsCheck the paper quality Check the type of media loaded in the deviceInk is smearing Check the print settingsInk is not filling the text or graphics completely Check the document fileCheck the paper type setting Check the print modeOutput is faded or dull colored Colors are printing as black and whitePrintout shows bleeding colors Solve paper-feed problemsColors do not line up properly Lines or dots are missing from text or graphicsMedia is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked upScanner did nothing Solve scan problemsCheck the original Check the deviceText cannot be edited Scan takes too longPart of the document did not scan or text is missing Image quality is better when printed Error messages appearScanned image quality is poor Original is a second-generation photo or pictureScan defects are apparent Copies are blank Solve copy problemsNo copy came out Size is reduced Documents are missing or fadedCopy quality is poor Take steps to improve the copy qualityPaper mismatch Copy defects are apparentVertical white or faded stripes Large, black typefaces look splotchy not smoothFax test failed Solve fax problemsFax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 139 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionDevice is having problems sending and receiving faxes Solve fax problems 143 Device cannot receive faxes, but can send faxes Solution Device is having problems sending a manual fax SolutionSolve fax problems 145 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printPrint wireless configuration settings Solve wireless problems HP Officejet J4680 onlyAdd hardware addresses to a wireless access point WAP Check the wireless communication settingsCheck the hardware connections Troubleshoot installation issuesHardware installation suggestions Verify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the followingTo clear a paper jam from the rear door Clear jamsClear paper jams To clear a paper jam in the automatic document feeder Avoid paper jams Order printing supplies online HP supplies and accessoriesSupplies HP mediaSupport and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic supportObtain HP telephone support HP support by phone Support processPhone support period Telephone support numbersCall HP Korea customer support Additional warranty options HP Quick Exchange Service JapanTo remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment To pack the device Pack the devicePage Size width x depth x height Device specificationsPhysical specifications System requirements Product features and capacitiesProcessor and memory specifications Network operating system compatibility Network protocol specificationsMinimum requirements Fax specifications Embedded Web server specificationsPrint specifications Electrical specifications Scan specificationsEnvironmental specifications Sound power Regulatory information FCC statement FCC statementToxic and hazardous substance table Noise emission statement for Germany173 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementExposure to radio frequency radiation Regulatory information for wireless productsRegulatory information for wireless products 177 European Union Regulatory Notice European Union regulatory noticeDeclaration of conformity Regulatory model numberJ4500 Declaration of ConformityJ4660 SafetyDeclaration of Conformity J4680Energy Star notice Index Symbols/NumericsPage Page OCR Page Page Twain Page Podręcznik użytkownika
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J4540, J4580, J4680, J4660, J4550 specifications

The HP J4580 and J4500 series printers are versatile all-in-one devices that cater to both home and small office environments. Designed to deliver high-quality printing, scanning, copying, and faxing capabilities, these models combine functionality with ease of use.

The HP J4580 model stands out with its compact design, making it an ideal choice for users with limited space. One of its main features is the ability to print in color and black-and-white at speeds up to 28 pages per minute (ppm). Additionally, the J4580 boasts a maximum print resolution of 4800 x 1200 optimized dpi, ensuring that both text and images look sharp and vibrant.

The J4500 model, while similar in design, introduces enhanced features suitable for slightly larger workloads. It offers a slightly higher performance, handling printing tasks with even greater efficiency. The J4500 can also print at impressive speeds, providing users with fast output without sacrificing quality.

Both models come equipped with advanced scanner technology, featuring a flatbed scanner that allows for high-resolution scanning to digital formats. The J4580 and J4500 are capable of scanning documents up to 1200 dpi, making it easy to capture intricate details from photos and pages. Moreover, users can copy documents quickly with a one-touch button that simplifies the copying process.

One of the standout characteristics is the built-in fax functionality. The fax modem included in both models can transmit documents at speeds of up to 33.6 kbps, ensuring that important information is sent swiftly. Additionally, they feature a 50-sheet automatic document feeder (ADF) for quicker faxing and scanning of multi-page documents.

Connectivity options are also essential for modern office needs, and both the J4580 and J4500 support USB and Ethernet connections, allowing users to print and share documents seamlessly over a network. Furthermore, wireless connectivity options enable quick access from mobile devices.

Overall, the HP J4580 and J4500 series printers provide comprehensive solutions for daily printing, scanning, copying, and faxing tasks. With their combination of speed, quality, and multifunction capabilities, these all-in-one printers are reliable assets for enhancing productivity in any workspace.
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