HP J3680 Poor print quality and unexpected printouts, Placement of the text or graphics is wrong

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electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the trays are not overloaded. For more information, see Load media.

Check the media size

•Content on a page might be cut off if the document size is larger than the media that you are using.

•Make sure the media size selected in the printer driver match the size of media loaded in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins.

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

Poor print quality and unexpected printouts

•Poor quality printouts

•Meaningless characters print

•Ink is smearing

•Ink is not filling the text or graphics completely

•Output is faded or dull colored

•Colors are printing as black and white

•Wrong colors are printing

•Printout shows bleeding colors

Poor print quality and unexpected printouts

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Image 123

Contents HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Hewlett-Packard Company notices Safety informationAccessibility Copyright informationContents Print CopyScan Fax Configure and manageMaintain and troubleshoot Solve printing problems Regulatory information Support and warrantyDevice specifications HP suppliesDeclaration of conformity Page Description Get startedFind other resources for the product ResourceUnderstand the device parts Front viewResource Description Location Back view Printing supplies areaLabel Name and Description Control panel buttons and lightsConnection information Chapter Get started Use the device Use control panel menusControl-panel message types To change settings from the control panel Change device settingsError messages Critical error messagesUse the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Text and symbolsTo enter text To enter a space, pause, or symbolTo erase a letter, number, or symbol Type numbers and text on the control-panel keypadLoad an original in the automatic document feeder ADF Available symbols for dialing fax numbersAvailable Description Available when entering Symbols Load originalsTips for selecting and using print media Select print mediaTo load an original in the document feeder tray Understand specifications for supported media Understand supported media types and weights To load full-size paper Load mediaSet minimum margins Load full-size paperLoad media Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cardsLoad envelopes Load other types of paperTo load envelopes Related topics Print on special and custom-sized mediaHP Iron-On Transfers for printing only HP Inkjet labels for printing onlyPrint on special or custom-sized media Mac OS Print on special or custom-sized media WindowsSet up a speed-dial group Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesPrint and view a list of speed-dial entries Print Change print settingsChange default settings for all future jobs Windows To change the settingsPerform duplexing Change settings Mac OSPrint on both sides duplexing Guidelines for printing on both sides of aTo print on both sides of a page Mac OS Cancel a print jobChapter Print To make a copy from the control panel Change the copy settingsCopy Make copies from the control panelSet the number of copies Set the copy paper sizeSet the copy paper type To change the copy quality from the control panel Control panel settingChange copy speed or quality To set the paper type for copies from the control panelResize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the control panelEnhance blurred areas of your copy To copy an overexposed photo from the control panel Cancel a copy jobEnhance light areas of your copy To copy a blurred document from the control panelScan Scan an originalScan an original to a program on a computer Scan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a TWAIN-compliant programChange scan settings Cancel a scan jobEdit a scanned photo or graphic Chapter Scan Fax Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the control panelTo send a fax manually from a phone Send a fax using monitor dialing Schedule a fax to send later Send a fax from memorySend a fax to multiple recipients from the control panel To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the control panelTo send a fax to multiple recipients using group speed dial Press Start FAX Black againClick Send Fax Now Press Start FAX Color Change the fax resolution and Lighter / Darker settingsChange the fax resolution Send a color original or photo faxChange the Lighter / Darker setting To change the resolution from the control panelTo change the ECM setting from the control panel Send a fax in Error Correction ModeSet new default settings To set new default settings from the control panelSet up backup fax reception Receive a fax manuallyTo receive a fax manually To set backup fax reception from the control panel On Error Only OffReprint received faxes from memory Forward faxes to another number Poll to receive a faxSet the paper size for received faxes Set automatic reduction for incoming faxesTo forward faxes from the control panel Block junk fax numbers To remove numbers from the list of junk fax numbers Change fax settingsSet the number of rings before answering Configure the fax headerSet the answer mode Auto answer Press Basic Fax Setup, and then press Fax HeaderChange the answer ring pattern for distinctive ring Set the fax error correction modePress Basic Fax Setup, and then press Rings to Answer Press Advance Fax Setup, and then press Distinctive RingSet the fax speed Fax speed setting Fast Medium SlowSet the dial type Set the redial optionsFax over the Internet Test fax setupSelect Advanced Fax Setup, and then press Fax Speed To test fax setupPress Print Report, and then Fax Confirmation To enable fax confirmationUse reports Print fax confirmation reportsPrint and view the fax log Print fax error reportsTo set the device to print fax error reports automatically Press Print Report, and then press Fax Error ReportTo print the fax log from the control panel Cancel a faxTo cancel a fax To cancel a number you are dialingWindows Configure and manageManage the device Monitor the deviceAdminister the device Use device management toolsToolbox Windows Tabs HP Printer Utility Mac OSOpen the Toolbox Toolbox tabsHP Printer Utility panels Information and Support panel Set up faxing for the deviceSet up faxing parallel phone systems Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Configure and manage DSL Select your fax setup caseOther equipment/services Case a Separate fax line no voice calls receivedSharing your fax line Case B Set up the device with DSL To set up the device with a separate fax lineTo set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the device with a shared voice/fax lineCase F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mailSet up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modemCase H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemExample of a parallel splitter Shared voice/fax with computer dial-up modemChapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device WindowsConnect the device before installing the software To connect the deviceShare the device on a locally shared network Configure the device Mac OS Install the software for a direct connectionShare the device on a locally shared network Uninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Maintain and troubleshoot Work with print cartridgesSupported print cartridges Replace the print cartridges Handle the print cartridgesTo replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Insert a print cartridge in the HP Officejet J3500 Align the print cartridgesTo align the cartridges from the control panel at any time Clean the print cartridgesClean the print cartridge contacts To clean the print cartridges from the control panelHP Printer Utility Mac OS To clean the print cartridge contacts Clean the area around the ink nozzles Store print cartridges To clean the area around the ink nozzlesClean the glass strip Clean the deviceTo clean the white strip Clean the white stripTroubleshooting tips and resources Solve printing problemsClean the exterior Error message appears on control-panel display Device shuts down unexpectedlyDevice is not responding nothing prints Device takes a long time to print Blank or partial page printedSomething on the page is missing or incorrect Check how the media is loaded Placement of the text or graphics is wrongCheck the page-orientation setting Poor print quality and unexpected printoutsCheck the type of media loaded in the device Poor quality printoutsMeaningless characters print Check the paper qualityInk is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors do not line up properly Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colorsSolve paper-feed problems Documents are missing or faded Solve copy problemsNo copy came out Copies are blankSize is reduced Copy quality is poorCopy defects are apparent Scan takes too long Solve scan problemsError messages appear Scanner did nothingPart of the document did not scan or text is missing Text cannot be editedCheck the originals Original is a second-generation photo or picture Image quality is better when printedScanned image quality is poor Reload document and then restart jobScan defects are apparent Solve fax problemsFax test failed Fax Hardware Test failed SolutionPhone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Check the hardware connections Troubleshoot installation issuesHardware installation suggestions To extend your phone cordCheck the computer system Software installation suggestionsVerify installation preliminaries Clear paper jamsTo clear a paper jam in the automatic document feeder To clear a paper jam from the rear doorAvoid paper jams Print cartridges HP suppliesOrder printing supplies online SuppliesAppendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement Before you call If you have a problem, follow these stepsObtain electronic support Obtain HP telephone supportPhone support period Telephone support numbers HP support by phoneObtain HP telephone support 151 Placing a call Prepare the device for shipment Call HP Korea customer supportRemove the print cartridges before shipment To remove print cartridges before shipment Remove the control-panel faceplateTo remove the control-panel faceplate Pack the deviceTo pack the device Feature Device specificationsPhysical specifications Product features and capacitiesSystem requirements Memory specificationsMode Type Scan resolution dpi Print specificationsCopy specifications Fax specificationsAcoustic emission specifications noise levels per ISO Scan specificationsEnvironmental specifications Electrical specificationsPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statementRoHS notices China only Noise emission statement for GermanyToxic and hazardous substance table Appendix D 167 Regulatory model number Australia wired fax statementDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Environmental product stewardship program 171 Energy consumption Index Symbols/NumericsPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P

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