HP J3650 Clean the print cartridge contacts, To clean the print cartridges from the control panel

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Chapter 8

NOTE: The HP Officejet J3500 supports one black print cartridge only.

To clean the print cartridges from the control panel

1.Load letter, A4, or legal unused plain white paper into the input tray.

2.Press Setup.

3.Press 6, then press 1.

This selects Tools and then selects Clean Print Cartridge. The device prints a page that you can recycle or discard.

If copy or print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.

To clean the print cartridges from the HP Photosmart Software

1.Load letter, A4, or legal unused plain white paper into the input tray.

2.In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device.

The Printer Toolbox appears.

3.Click the Device Services tab.

4.Click Clean the Print Cartridges.

5.Follow the prompts until you are satisfied with the quality of the output, and then click Done.

If copy or print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.

HP Printer Utility (Mac OS)

1.Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS).

2.Click Clean and follow the onscreen instructions.

NOTE: Mac OS is supported by HP Officejet J3600 only.

Clean the print cartridge contacts

Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges.

Before cleaning the print cartridge contacts, remove the print cartridge and verify that nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you continue to get messages to check the print cartridges, clean the print cartridge contacts.

110 Maintain and troubleshoot

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Contents HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company noticesContents Print CopyScan Configure and manage FaxMaintain and troubleshoot Solve printing problems HP supplies Support and warrantyDevice specifications Regulatory informationDeclaration of conformity Page Resource Get startedFind other resources for the product DescriptionUnderstand the device parts Front viewResource Description Location Printing supplies area Back viewControl panel buttons and lights Label Name and DescriptionConnection information Chapter Get started Use the device Use control panel menusControl-panel message types Critical error messages Change device settingsError messages To change settings from the control panelUse the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software Text and symbols To open the HP Photosmart Software on a Windows computerType numbers and text on the control-panel keypad To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter textLoad originals Available symbols for dialing fax numbersAvailable Description Available when entering Symbols Load an original in the automatic document feeder ADFTips for selecting and using print media Select print mediaTo load an original in the document feeder tray Understand specifications for supported media Understand supported media types and weights Load full-size paper Load mediaSet minimum margins To load full-size paperLoad media Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load index cards in the input trayLoad envelopes Load other types of paperTo load envelopes HP Inkjet labels for printing only Print on special and custom-sized mediaHP Iron-On Transfers for printing only Related topicsPrint on special or custom-sized media Windows Print on special or custom-sized media Mac OSSet up speed-dial entries Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial groupPrint and view a list of speed-dial entries To change the settings Change print settingsChange default settings for all future jobs Windows PrintGuidelines for printing on both sides of a Change settings Mac OSPrint on both sides duplexing Perform duplexingCancel a print job To print on both sides of a page Mac OSChapter Print Make copies from the control panel Change the copy settingsCopy To make a copy from the control panelSet the number of copies Set the copy paper sizeSet the copy paper type To set the paper type for copies from the control panel Control panel settingChange copy speed or quality To change the copy quality from the control panelResize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the control panelEnhance blurred areas of your copy To copy a blurred document from the control panel Cancel a copy jobEnhance light areas of your copy To copy an overexposed photo from the control panelScan Scan an originalScan an original to a program on a computer Scan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a WIA-compliant programChange scan settings Cancel a scan jobEdit a scanned photo or graphic Chapter Scan Fax Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the control panelTo send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send laterTo schedule a fax from the control panel To cancel a scheduled faxSend a fax to multiple recipients Send a fax to multiple recipients from the control panelTo send a fax to multiple recipients using group speed dial Press Start FAX Black againClick Send Fax Now Send a color original or photo fax Change the fax resolution and Lighter / Darker settingsChange the fax resolution Press Start FAX ColorTo change the resolution from the control panel Change the Lighter / Darker settingTo set new default settings from the control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the control panelSet up backup fax reception Receive a fax manuallyTo receive a fax manually To set backup fax reception from the control panel On Error Only OffReprint received faxes from memory Poll to receive a fax Forward faxes to another numberSet the paper size for received faxes Set automatic reduction for incoming faxesTo forward faxes from the control panel Block junk fax numbers Change fax settings To remove numbers from the list of junk fax numbersPress Basic Fax Setup, and then press Fax Header Configure the fax headerSet the answer mode Auto answer Set the number of rings before answeringPress Advance Fax Setup, and then press Distinctive Ring Set the fax error correction modePress Basic Fax Setup, and then press Rings to Answer Change the answer ring pattern for distinctive ringSet the redial options Fax speed setting Fast Medium SlowSet the dial type Set the fax speedTo test fax setup Test fax setupSelect Advanced Fax Setup, and then press Fax Speed Fax over the InternetPrint fax confirmation reports To enable fax confirmationUse reports Press Print Report, and then Fax ConfirmationPress Print Report, and then press Fax Error Report Print fax error reportsTo set the device to print fax error reports automatically Print and view the fax logTo cancel a number you are dialing Cancel a faxTo cancel a fax To print the fax log from the control panelMonitor the device Configure and manageManage the device WindowsAdminister the device Use device management toolsToolbox Windows Toolbox tabs HP Printer Utility Mac OSOpen the Toolbox TabsSet up faxing for the device HP Printer Utility panels Information and Support panelSet up faxing parallel phone systems Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Configure and manage Select your fax setup case DSLOther equipment/services Case a Separate fax line no voice calls receivedSharing your fax line To set up the device with a separate fax line Case B Set up the device with DSLTo set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring serviceTo set up the device with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modemTo set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modemTo set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitterChapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connectionConnect the device before installing the software To connect the deviceShare the device on a locally shared network Configure the device Mac OS Install the software for a direct connectionShare the device on a locally shared network Uninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Maintain and troubleshoot Work with print cartridgesSupported print cartridges Handle the print cartridges Replace the print cartridgesTo replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Align the print cartridges Insert a print cartridge in the HP Officejet J3500Clean the print cartridges To align the cartridges from the control panel at any timeClean the print cartridge contacts To clean the print cartridges from the control panelHP Printer Utility Mac OS To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridgesClean the device Clean the glass stripClean the white strip To clean the white stripTroubleshooting tips and resources Solve printing problemsClean the exterior Error message appears on control-panel display Device shuts down unexpectedlyDevice is not responding nothing prints Device takes a long time to print Blank or partial page printedSomething on the page is missing or incorrect Poor print quality and unexpected printouts Placement of the text or graphics is wrongCheck the page-orientation setting Check how the media is loadedCheck the paper quality Poor quality printoutsMeaningless characters print Check the type of media loaded in the deviceInk is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Printout shows bleeding colors Colors are printing as black and whiteWrong colors are printing Colors do not line up properlySolve paper-feed problems Copies are blank Solve copy problemsNo copy came out Documents are missing or fadedSize is reduced Copy quality is poorCopy defects are apparent Scanner did nothing Solve scan problemsError messages appear Scan takes too longPart of the document did not scan or text is missing Text cannot be editedCheck the originals Reload document and then restart job Image quality is better when printedScanned image quality is poor Original is a second-generation photo or pictureSolve fax problems Scan defects are apparentFax Hardware Test failed Solution Fax test failedPhone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off HookSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cord Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsClear paper jams Software installation suggestionsVerify installation preliminaries Check the computer systemTo clear a paper jam from the rear door To clear a paper jam in the automatic document feederAvoid paper jams Supplies HP suppliesOrder printing supplies online Print cartridgesAppendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement Obtain HP telephone support If you have a problem, follow these stepsObtain electronic support Before you callHP support by phone Phone support period Telephone support numbersObtain HP telephone support 151 Placing a call Prepare the device for shipment Call HP Korea customer supportRemove the print cartridges before shipment Remove the control-panel faceplate To remove print cartridges before shipmentPack the device To remove the control-panel faceplateTo pack the device Product features and capacities Device specificationsPhysical specifications FeatureMemory specifications System requirementsFax specifications Print specificationsCopy specifications Mode Type Scan resolution dpiElectrical specifications Scan specificationsEnvironmental specifications Acoustic emission specifications noise levels per ISOPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in JapanRoHS notices China only Noise emission statement for GermanyToxic and hazardous substance table Appendix D 167 Australia wired fax statement Regulatory model numberDeclaration of conformity Declaration of ConformityEnvironmental product stewardship program Environmental product stewardship program 171 Energy consumption Symbols/Numerics IndexPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P

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