HP J3650, J3680 manual Device cannot receive faxes, but can send faxes Solution

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Chapter 8

•Make sure the telephone you use to initiate the fax call is connected directly to the device. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the device, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

3Telephone

•If you are sending a fax manually from your phone that is connected directly to the device, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the control panel of the device.

NOTE: If using a serial-type phone system, please connect your phone directly on top of the device cable which has a wall plug attached to it.

The device cannot receive faxes, but can send faxes

Solution:

•If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the device is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring.

•If Auto Answer is set to Off, you will need to receive faxes manually; otherwise, the device will not receive the fax. For information on receiving faxes manually, see Receive a fax manually.

•If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the device when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually.

•If you have a computer dial-up modem on the same phone line with the device, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the device from receiving fax calls.

138 Maintain and troubleshoot

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Contents HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company noticesContents Copy PrintScan Configure and manage FaxMaintain and troubleshoot Solve printing problems HP supplies Support and warrantyDevice specifications Regulatory informationDeclaration of conformity Page Resource Get startedFind other resources for the product DescriptionFront view Understand the device partsResource Description Location Printing supplies area Back viewControl panel buttons and lights Label Name and DescriptionConnection information Chapter Get started Use control panel menus Use the deviceControl-panel message types Critical error messages Change device settingsError messages To change settings from the control panelTo change settings from the HP Solution Center Windows Use the HP Solution Center WindowsUse the HP photo and imaging software Text and symbols To open the HP Photosmart Software on a Windows computerType numbers and text on the control-panel keypad To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter textLoad originals Available symbols for dialing fax numbersAvailable Description Available when entering Symbols Load an original in the automatic document feeder ADFSelect print media Tips for selecting and using print mediaTo load an original in the document feeder tray Understand specifications for supported media Understand supported media types and weights Load full-size paper Load mediaSet minimum margins To load full-size paperLoad media Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load index cards in the input trayLoad other types of paper Load envelopesTo load envelopes HP Inkjet labels for printing only Print on special and custom-sized mediaHP Iron-On Transfers for printing only Related topicsPrint on special or custom-sized media Windows Print on special or custom-sized media Mac OSSet up speed-dial entries Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial groupPrint and view a list of speed-dial entries To change the settings Change print settingsChange default settings for all future jobs Windows PrintGuidelines for printing on both sides of a Change settings Mac OSPrint on both sides duplexing Perform duplexingCancel a print job To print on both sides of a page Mac OSChapter Print Make copies from the control panel Change the copy settingsCopy To make a copy from the control panelSet the copy paper size Set the number of copiesSet the copy paper type To set the paper type for copies from the control panel Control panel settingChange copy speed or quality To change the copy quality from the control panelCopy a legal-size document onto letter paper Resize an original to fit onto letter or A4 paperTo resize a document from the control panel To adjust the copy contrast from the control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy To copy a blurred document from the control panel Cancel a copy jobEnhance light areas of your copy To copy an overexposed photo from the control panelScan an original ScanScan an original to a program on a computer Scan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a WIA-compliant programCancel a scan job Change scan settingsEdit a scanned photo or graphic Chapter Scan Send a fax FaxSend a basic fax To send a basic fax from the control panel Send a fax manually from a phoneTo send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send laterTo schedule a fax from the control panel To cancel a scheduled faxSend a fax to multiple recipients Send a fax to multiple recipients from the control panelPress Start FAX Black again To send a fax to multiple recipients using group speed dialClick Send Fax Now Send a color original or photo fax Change the fax resolution and Lighter / Darker settingsChange the fax resolution Press Start FAX ColorTo change the resolution from the control panel Change the Lighter / Darker settingTo set new default settings from the control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the control panelReceive a fax manually Set up backup fax receptionTo receive a fax manually On Error Only Off To set backup fax reception from the control panelReprint received faxes from memory Poll to receive a fax Forward faxes to another numberSet automatic reduction for incoming faxes Set the paper size for received faxesTo forward faxes from the control panel Block junk fax numbers Change fax settings To remove numbers from the list of junk fax numbersPress Basic Fax Setup, and then press Fax Header Configure the fax headerSet the answer mode Auto answer Set the number of rings before answeringPress Advance Fax Setup, and then press Distinctive Ring Set the fax error correction modePress Basic Fax Setup, and then press Rings to Answer Change the answer ring pattern for distinctive ringSet the redial options Fax speed setting Fast Medium SlowSet the dial type Set the fax speedTo test fax setup Test fax setupSelect Advanced Fax Setup, and then press Fax Speed Fax over the InternetPrint fax confirmation reports To enable fax confirmationUse reports Press Print Report, and then Fax ConfirmationPress Print Report, and then press Fax Error Report Print fax error reportsTo set the device to print fax error reports automatically Print and view the fax logTo cancel a number you are dialing Cancel a faxTo cancel a fax To print the fax log from the control panelMonitor the device Configure and manageManage the device WindowsUse device management tools Administer the deviceToolbox Windows Toolbox tabs HP Printer Utility Mac OSOpen the Toolbox TabsSet up faxing for the device HP Printer Utility panels Information and Support panelChoose the correct fax setup for your home or office Set up faxing parallel phone systemsCountries/regions with a parallel-type phone system Configure and manage Select your fax setup case DSLCase a Separate fax line no voice calls received Other equipment/servicesSharing your fax line To set up the device with a separate fax line Case B Set up the device with DSLTo set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring serviceTo set up the device with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modemTo set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modemTo set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitterChapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connectionTo connect the device Connect the device before installing the softwareShare the device on a locally shared network Install the software for a direct connection Configure the device Mac OSShare the device on a locally shared network To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Work with print cartridges Maintain and troubleshootSupported print cartridges Handle the print cartridges Replace the print cartridgesTo replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Align the print cartridges Insert a print cartridge in the HP Officejet J3500Clean the print cartridges To align the cartridges from the control panel at any timeTo clean the print cartridges from the control panel Clean the print cartridge contactsHP Printer Utility Mac OS To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Store print cartridgesClean the device Clean the glass stripClean the white strip To clean the white stripSolve printing problems Troubleshooting tips and resourcesClean the exterior Device shuts down unexpectedly Error message appears on control-panel displayDevice is not responding nothing prints Blank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Poor print quality and unexpected printouts Placement of the text or graphics is wrongCheck the page-orientation setting Check how the media is loadedCheck the paper quality Poor quality printoutsMeaningless characters print Check the type of media loaded in the deviceInk is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Printout shows bleeding colors Colors are printing as black and whiteWrong colors are printing Colors do not line up properlySolve paper-feed problems Copies are blank Solve copy problemsNo copy came out Documents are missing or fadedCopy quality is poor Size is reducedCopy defects are apparent Scanner did nothing Solve scan problemsError messages appear Scan takes too longText cannot be edited Part of the document did not scan or text is missingCheck the originals Reload document and then restart job Image quality is better when printedScanned image quality is poor Original is a second-generation photo or pictureSolve fax problems Scan defects are apparentFax Hardware Test failed Solution Fax test failedPhone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off HookSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Fax tones are recorded on my answering machine Solution Device cannot send faxes, but can receive faxes SolutionPhone cord that came with my device is not long enough To extend your phone cord Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsClear paper jams Software installation suggestionsVerify installation preliminaries Check the computer systemTo clear a paper jam from the rear door To clear a paper jam in the automatic document feederAvoid paper jams Supplies HP suppliesOrder printing supplies online Print cartridgesAppendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement Obtain HP telephone support If you have a problem, follow these stepsObtain electronic support Before you callHP support by phone Phone support period Telephone support numbersObtain HP telephone support 151 Placing a call Call HP Korea customer support Prepare the device for shipmentRemove the print cartridges before shipment Remove the control-panel faceplate To remove print cartridges before shipmentPack the device To remove the control-panel faceplateTo pack the device Product features and capacities Device specificationsPhysical specifications FeatureMemory specifications System requirementsFax specifications Print specificationsCopy specifications Mode Type Scan resolution dpiElectrical specifications Scan specificationsEnvironmental specifications Acoustic emission specifications noise levels per ISOPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany RoHS notices China onlyToxic and hazardous substance table Appendix D 167 Australia wired fax statement Regulatory model numberDeclaration of conformity Declaration of ConformityEnvironmental product stewardship program Environmental product stewardship program 171 Energy consumption Symbols/Numerics IndexPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P

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