HP J3680, J3650 Device is having problems sending a manual fax Solution

Page 141

•Make sure the device is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.

•If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the device is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. For more information, see Case C: Set up the device with a PBX phone system or an ISDN line.

•If the device shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.

NOTE: You might notice static on the phone line again in the future. If the device stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

The device is having problems sending a manual fax

Solution:

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Solve fax problems

137

Image 141

Contents HP Officejet J3500/J3600 Page HP Officejet J3500/J3600 All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesContents Print CopyScan Fax Configure and manageMaintain and troubleshoot Solve printing problems Device specifications Support and warrantyHP supplies Regulatory informationDeclaration of conformity Page Find other resources for the product Get startedResource DescriptionUnderstand the device parts Front viewResource Description Location Back view Printing supplies areaLabel Name and Description Control panel buttons and lightsConnection information Chapter Get started Use the device Use control panel menusControl-panel message types Error messages Change device settingsCritical error messages To change settings from the control panelUse the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Text and symbolsTo erase a letter, number, or symbol To enter a space, pause, or symbolType numbers and text on the control-panel keypad To enter textAvailable Description Available when entering Symbols Available symbols for dialing fax numbersLoad originals Load an original in the automatic document feeder ADFTips for selecting and using print media Select print mediaTo load an original in the document feeder tray Understand specifications for supported media Understand supported media types and weights Set minimum margins Load mediaLoad full-size paper To load full-size paperLoad media Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the input tray Load index cardsLoad envelopes Load other types of paperTo load envelopes HP Iron-On Transfers for printing only Print on special and custom-sized mediaHP Inkjet labels for printing only Related topicsPrint on special or custom-sized media Mac OS Print on special or custom-sized media WindowsSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up speed-dial entries Set up a speed-dial groupPrint and view a list of speed-dial entries Change default settings for all future jobs Windows Change print settingsTo change the settings PrintPrint on both sides duplexing Change settings Mac OSGuidelines for printing on both sides of a Perform duplexingTo print on both sides of a page Mac OS Cancel a print jobChapter Print Copy Change the copy settingsMake copies from the control panel To make a copy from the control panelSet the number of copies Set the copy paper sizeSet the copy paper type Change copy speed or quality Control panel settingTo set the paper type for copies from the control panel To change the copy quality from the control panelResize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the control panelEnhance blurred areas of your copy Enhance light areas of your copy Cancel a copy jobTo copy a blurred document from the control panel To copy an overexposed photo from the control panelScan Scan an originalScan an original to a program on a computer Edit a scanned original Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant programChange scan settings Cancel a scan jobEdit a scanned photo or graphic Chapter Scan Fax Send a faxSend a basic fax Send a fax manually from a phone To send a basic fax from the control panelTo send a fax manually from a phone Send a fax using monitor dialing Schedule a fax to send later Send a fax from memorySend a fax to multiple recipients To cancel a scheduled faxTo schedule a fax from the control panel Send a fax to multiple recipients from the control panelTo send a fax to multiple recipients using group speed dial Press Start FAX Black againClick Send Fax Now Change the fax resolution Change the fax resolution and Lighter / Darker settingsSend a color original or photo fax Press Start FAX ColorChange the Lighter / Darker setting To change the resolution from the control panelSet new default settings Send a fax in Error Correction ModeTo set new default settings from the control panel To change the ECM setting from the control panelSet up backup fax reception Receive a fax manuallyTo receive a fax manually To set backup fax reception from the control panel On Error Only OffReprint received faxes from memory Forward faxes to another number Poll to receive a faxSet the paper size for received faxes Set automatic reduction for incoming faxesTo forward faxes from the control panel Block junk fax numbers To remove numbers from the list of junk fax numbers Change fax settingsSet the answer mode Auto answer Configure the fax headerPress Basic Fax Setup, and then press Fax Header Set the number of rings before answeringPress Basic Fax Setup, and then press Rings to Answer Set the fax error correction modePress Advance Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ringSet the dial type Fax speed setting Fast Medium SlowSet the redial options Set the fax speedSelect Advanced Fax Setup, and then press Fax Speed Test fax setupTo test fax setup Fax over the InternetUse reports To enable fax confirmationPrint fax confirmation reports Press Print Report, and then Fax ConfirmationTo set the device to print fax error reports automatically Print fax error reportsPress Print Report, and then press Fax Error Report Print and view the fax logTo cancel a fax Cancel a faxTo cancel a number you are dialing To print the fax log from the control panelManage the device Configure and manageMonitor the device WindowsAdminister the device Use device management toolsToolbox Windows Open the Toolbox HP Printer Utility Mac OSToolbox tabs TabsHP Printer Utility panels Information and Support panel Set up faxing for the deviceSet up faxing parallel phone systems Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Configure and manage DSL Select your fax setup caseOther equipment/services Case a Separate fax line no voice calls receivedSharing your fax line Case B Set up the device with DSL To set up the device with a separate fax lineTo set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the device with a shared voice/fax lineCase F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mailSet up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modemCase H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemExample of a parallel splitter Shared voice/fax with computer dial-up modemChapter Parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Telephone optional 10 Example of a parallel splitter Set up faxing for the device Chapter To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device WindowsConnect the device before installing the software To connect the deviceShare the device on a locally shared network Configure the device Mac OS Install the software for a direct connectionShare the device on a locally shared network Uninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software 101 Chapter Configure and manage Maintain and troubleshoot Work with print cartridgesSupported print cartridges Replace the print cartridges Handle the print cartridgesTo replace the print cartridges Remove print cartridge from the HP Officejet J3500 Page Insert a print cartridge in the HP Officejet J3500 Align the print cartridgesTo align the cartridges from the control panel at any time Clean the print cartridgesClean the print cartridge contacts To clean the print cartridges from the control panelHP Printer Utility Mac OS To clean the print cartridge contacts Clean the area around the ink nozzles Store print cartridges To clean the area around the ink nozzlesClean the glass strip Clean the deviceTo clean the white strip Clean the white stripTroubleshooting tips and resources Solve printing problemsClean the exterior Error message appears on control-panel display Device shuts down unexpectedlyDevice is not responding nothing prints Device takes a long time to print Blank or partial page printedSomething on the page is missing or incorrect Check the page-orientation setting Placement of the text or graphics is wrongPoor print quality and unexpected printouts Check how the media is loadedMeaningless characters print Poor quality printoutsCheck the paper quality Check the type of media loaded in the deviceInk is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printing Colors are printing as black and whitePrintout shows bleeding colors Colors do not line up properlySolve paper-feed problems No copy came out Solve copy problemsCopies are blank Documents are missing or fadedSize is reduced Copy quality is poorCopy defects are apparent Error messages appear Solve scan problemsScanner did nothing Scan takes too longPart of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Image quality is better when printedReload document and then restart job Original is a second-generation photo or pictureScan defects are apparent Solve fax problemsFax test failed Fax Hardware Test failed SolutionPhone Cord Connected to Correct Port on Fax test failed Back view of the device Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Hardware installation suggestions Troubleshoot installation issuesTo extend your phone cord Check the hardware connectionsVerify installation preliminaries Software installation suggestionsClear paper jams Check the computer systemTo clear a paper jam in the automatic document feeder To clear a paper jam from the rear doorAvoid paper jams Order printing supplies online HP suppliesSupplies Print cartridgesAppendix a HP supplies Support and warranty Hewlett-Packard limited warranty statement Obtain electronic support If you have a problem, follow these stepsObtain HP telephone support Before you callPhone support period Telephone support numbers HP support by phoneObtain HP telephone support 151 Placing a call Prepare the device for shipment Call HP Korea customer supportRemove the print cartridges before shipment To remove print cartridges before shipment Remove the control-panel faceplateTo remove the control-panel faceplate Pack the deviceTo pack the device Physical specifications Device specificationsProduct features and capacities FeatureSystem requirements Memory specificationsCopy specifications Print specificationsFax specifications Mode Type Scan resolution dpiEnvironmental specifications Scan specificationsElectrical specifications Acoustic emission specifications noise levels per ISOPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statementRoHS notices China only Noise emission statement for GermanyToxic and hazardous substance table Appendix D 167 Regulatory model number Australia wired fax statementDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Environmental product stewardship program 171 Energy consumption Index Symbols/NumericsPage Page OCR Page Page Twain 180 Page Hewlett-Packard Development Company, L.P

Related manuals

Manual 2 pages 58.99 Kb