HP 4635, 4632 manual Resolve copy and scan issues

Page 106

Resolve copy and scan issues

HP provides an HP Print and Scan Doctor (Windows only) that can help solve many common “Unable to scan” issues. To get the utility, click the appropriate link:

NOTE: The HP Print and Scan Doctor may not be available in all languages.

Take me to the HP Print and Scan Doctor download page.

Learn more about how to solve scan issues. Click here to go online for more information. Learn how to solve copy issues. Click here to go online for more information.

100 Chapter 10 Solve a problem

ENWW

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Contents HP Officejet 4630 e-All-in-One series Page Table of contents 100 133 111159 Enww HP Officejet 4630 e-All-in-One series Help HP Officejet 4630 e-All-in-One series Help Get to know the HP Officejet 4630 series Printer parts Front and top views of the HP Officejet 4630 seriesRear view of the HP Officejet 4630 series Feature Control panel and status lights3Wireless status light Wireless settings How do I? InstructionsPrint To print a document Print documentsTo load paper To print on both sidesClick OK to print To load photo paper Print photosTo print a photo on photo paper To load envelopes Print envelopesTo print an envelope Print Quick Forms To print Quick FormsPrint with HP wireless direct Print from a wireless-capable mobile devicePrint from a wireless-capable computer Select Connect New PrinterPrint using the maximum dpi To print in Maximum dpi modeInk tips Printer settings tipsTips for print success Paper loading tipsTips for print success Enww Paper basics ColorLok Recommended papers for printingPhoto printing Everyday printing Business documentsSpecial projects Load media To load full-size paperTo load small-size paper To load envelopes Enww To load the original in the automatic document feeder Load originalTo load the original on the scanner glass Load original Order HP paper supplies Copy and scan To make 1-sided black or color copy Copy documentsTo make 2-sided black or color copy More copy features Select Start Black Copy or Start Color CopyTo scan from the printer control panel Scan to a computerTo prepare the scan To scan from your computerTips for copy success Tips for scan success Fax Send a standard fax Send a faxTo send a standard fax from the printer control panel To send a standard fax from the computer Send a standard fax from the computerSend a fax manually from a phone To send a fax manually from an extension phoneSend a fax using monitor dialing Schedule a fax to send later Send a fax in Error Correction ModeTo cancel a scheduled fax To schedule a fax from the printer control panelTo change the ECM setting from the control panel Receive a fax manually Receive a faxTo receive a fax manually To reprint faxes in memory from the printer control panel Reprint received faxes from memoryForward faxes to another number To forward faxes from the printer control panelBlock unwanted fax numbers Set the paper size for received faxesTo add a number to the junk fax list Select Add a Number To remove numbers from the list of junk fax numbersTo set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries To change speed-dial entriesDelete speed-dial entries To delete speed-dial entriesSet the answer mode Auto answer Change fax settingsConfigure the fax header To set the answer modeTo set the number of rings before answering Set the number of rings before answeringChange the answer ring pattern for distinctive ring To change the answer ring pattern for distinctive ringTo set the dial type Set the dial typeSet the redial options To set the redial optionsSet the fax speed Set the fax sound volumeTo set the fax sound volume To set the fax speedFax and digital phone services Fax over Internet Protocol Use reports To enable fax confirmationPrint fax confirmation reports Print a Caller ID Report Print and view the fax logPrint the details of the last fax transaction View the Call HistoryTo view the Call History Tips for fax success Use Web Services To print using HP ePrint HP ePrintTo find the printers email address To turn off ePrintUse HP Printables Use the HP Connected website Tips for using Web Services Tips for printing HP Printables and using HP ePrintWork with cartridges To check the ink levels from the printer control panel Check the estimated ink levelsTo check the ink levels from the printer software Locate the cartridge number on the printer Order ink suppliesLocate the cartridge number in the printer software Choose right ink cartridges Replace the cartridges To replace the cartridgesEnww Use single-cartridge mode To exit single-cartridge modeCartridge warranty information Tips for working with cartridges Enww Connectivity Push Button PBC method Wi-Fi Protected Setup WPS requires WPS routerPIN method To connect the printer Traditional wireless connection requires routerTo change network settings To connect a new printerEnww USB connection non-network connection To connect the printer with the USB cableChange from a USB connection to a wireless network To change from a USB connection to a wireless networkConnect wirelessly to the printer without a router To connect wirelessly to the printer without a routerTips for setting up and using a networked printer To open the embedded Web server To open the embedded Web server through Wireless DirectAdvanced printer management tools for networked printers About cookiesEnww Solve a problem Clear a paper jam To clear a paper jam from paper pathTo clear a paper jam from duplexer To clear a paper jam from print zone To clear a jam in the automatic document feeder To prevent paper jams Clear the print carriage Improve print quality To align the cartridges from the printer softwareTo print a diagnostics page from the printer software To align the cartridges from the printer displayTo print a diagnostics page from the printer display To clean the cartridges from the printer software To clean the cartridges from the printer displayUnable to print To resolve print issuesTo verify that the printer is set as the default printer To verify that the printer is not paused or offlineWindows To restart the print spoolerWindows Vista Windows XP To check the power connection and reset the printerTo clear the print queue Power connection to the printer Resolve copy and scan issues Resolve fax issues Resolve networking issues Register printer Support process If you have a problem, follow these stepsHP support HP support by phoneAdditional warranty options Phone support period Placing a callPrepare paper trays To close cartridge access doorTo open paper tray Printer failure To resolve printer failureResolve ink cartridge problem To clean the ink cartridge contactsClick here to go online for more information Ink cartridge problem Older generation cartridges Technical information Hewlett-Packard Company notices To disable the usage information function Anonymous usage information storageSystem requirements SpecificationsEnvironmental specifications Input tray capacityCopy specifications Paper weightsPrint specifications Scan specificationsDraft mode Fax specificationsPrint resolution Normal modePhoto-Best mode Power safety Cartridge yield Acoustic informationMax DPI mode Eco-Tips Environmental product stewardship programPaper use Sleep mode Material safety data sheetsPower consumption PlasticsEnww Enww Regulatory notices Regulatory model identification numberRegulatory notices Enww Visual display workplaces statement for Germany Products with wireless LAN devicesFrance Declaration of conformity Regulatory wireless statements Exposure to radio frequency radiation Wireless notice to users in Japan Enww Enww Australia wired fax statement Enww Additional fax setup Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemSelect the correct fax setup for your home or office DSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls receivedCase B Set up the printer with DSL Figure B-2Back view of the printerTo set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring serviceTo set up the printer with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail Figure B-5Back view of the printerSet up the printer with a computer dial-up modem To set up the printer with voice mailSet up the printer with a computer DSL/ADSL modem To set up the printer with a computer dial-up modemTo set up the printer with a computer DSL/ADSL modem Telephone wall jack Parallel splitter DSL/ADSL filterCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemTelephone wall jack Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Figure B-12Back view of the printerEnww Figure B-13Example of a parallel splitter Answering machine Telephone optional Figure B-15Back view of the printer To set up the printer with a computer DSL/ADSL modem Figure B-18Back view of the printer Enww Serial-type fax setup Test fax setup To test fax setup via the printer control panelIndex
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