HP 4500 - G510a manual Printer can send faxes but cannot receive faxes

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check for a dial tone—if you do not hear a dial tone, please contact your telephone company to check the line.

•Make sure you connect the printer to an analog phone line, or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal-sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.

•The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and

listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.

•If you are using a DSL/ADSL service, make sure that you have a DSL/ADSL filter connected. Without the filter, you cannot fax successfully.

•If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region.

•You are using a Fax over IP service. Try to use a slower connection speed. If this does not work, contact your Fax over IP service’s support department.

English

The printer can send faxes but cannot receive faxes

•If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings.

•If Auto Answer is set to Off, or if you subscribe to a voicemail service on the same phone line that you will use for faxing, you can only receive faxes manually.

•If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically.

•If you have an answering machine on the same phone line with the printer:

--Check that the answering machine is working properly.

--Make sure the printer is set to receive faxes automatically.

--Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine.

--Disconnect the answering machine and then try receiving a fax.

--Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.

•Other equipment that uses the same phone line might be causing the test to fail. You can disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes, then one or more of the other equipment is causing problems. Try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem.

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Contents Officejet Trademark credits Contents Where’s the user guide? Use the printerAre only available on certain Models Use the control panel Finding fax setup information Set up faxFax Before you begin… Connect the printer to the phone lineConnecting to a DSL/ADSL line What is a distinctive ring service?Connecting additional equipment Test fax setupWhere can I change fax settings? Configure fax settingsPage Send a fax Use faxLearn more Send a fax from the printerSend a fax from a computer Send a fax manually Receive faxes Faxes and your voice mail serviceReceive a fax automatically Reprint received faxes from memory Receive a fax manuallyWorking with reports and logs Setup button Then press OKReceive faxes to your computer To print a report On the printer’s control panel, pressTo clear the fax log Fax over Internet Protocol FoIPWhat is my network name and passkey? Install software for your printerWindows Connecting without a wireless router Test the wireless connectionMac OS Problems setting up the printer Solve setup problemsProblems installing the software Check the list of possible problems Problems setting up faxPrinter is having problems sending and receiving faxes Run the fax testPrinter can send faxes but cannot receive faxes Printer cannot send faxes but can receive faxes Make sure the wireless 802.11 light is turned on Wireless 802.11 setup problemsAfter resolving the problems… Restart components of the wireless network Check the wireless signal strengthRun the Wireless Network Test Reducing interferenceRun the Network Diagnostic Tool Windows To open the EWS Embedded Web serverHewlett-Packard limited warranty statement Page Table des matières Où trouver le guide de l’utilisateur ? Utilisation de l’imprimanteAffiche le mode Utilisation du panneau de commande Obtenir les informations de configuration du télécopieur Configuration du télécopieurTélécopieur Avant de commencer Étape 1 Connexion de l’imprimante à la ligne téléphoniqueSonnerie distincte Définition Connexion d’équipements supplémentaires Connexion à une ligne DSL/ADSLÉtape 2 Test de la configuration du télécopieur Où puis-je modifier les paramètres de télécopie ? Étape 3 Configuration des paramètres de télécopieFrançais Envoi d’une télécopie Utilisation du télécopieurInformations supplémentaires Envoi d’une télécopie à partir d’un ordinateur Envoi d’une télécopie à partir de l’imprimanteEnvoi d’une télécopie en mode manuel Français Réception d’une télécopie en mode automatique Télécopies et service de messagerie vocaleRéception de télécopies Réimpression des télécopies reçues en mémoire Réception d’une télécopie en mode manuelPour imprimer un rapport Utilisation de rapports et de journauxPour effacer le journal de télécopies Protocole FoIP télécopie sur InternetWPA ou une phrase de passe WEP Quels sont le nom et le mot de passe de mon réseau ?Insérez le CD du logiciel HP dans le lecteur de CD-ROM Étape 1 Installation du logiciel de votre imprimanteConnexion sans routeur sans fil Étape 2 Vérification de la connexion sans fil Problèmes liés à l’installation du logiciel Problèmes de configuration de l’imprimanteÉtape 1 Exécution du test de télécopie Problèmes de configuration du télécopieurÉtape 2 Liste des problèmes possibles Page Français Page Étape 1 Vérifiez que le voyant sans fil 802.11 est allumé Problèmes de communication sans filUne fois les problèmes résolus Étape 3. Relancez les composants du réseau sans fil Étape 2. Vérifiez la puissance du signal sans filRéduction des interférences Étape 4. Exécutez le test du réseau sans fil Étape 5. Exécutez l’outil de diagnostic réseau WindowsPour ouvrir le serveur Web intégré Serveur Web intégréDéclaration de garantie limitée Hewlett-Packard Page Contenido ¿Dónde se encuentra la guía del usuario? Uso de la impresoraMuestra qué modo HP Officejetestá seleccionado Uso del panel de control Búsqueda de información de configuración de fax Configurar para faxAntes de comenzar… Paso 1 Conecte la impresora a la línea telefónicaConexión a línea DSL/ADSL ¿Que es un servicio de timbre especial?Conexión de equipo adicional Paso 2 Prueba de la configuración de fax¿Dónde puedo cambiar los ajustes de fax? Paso 3 Configure los ajustes de faxPage Enviar un fax Usar el fax¡Sepa más Envío de un fax desde un equipo Envío de un fax desde la impresoraRecepción manual de un fax Recibir faxes Recibir un fax automáticamente Faxes y servicio de correo de vozReimpresión de faxes recibidos desde la memoria Recibir faxes en su computadoraFax sobre protocolo de Internet FoIP Trabajo con informes y registrosPara imprimir un informe Para borrar el registro de fax¿Cuál es mi nombre de red y clave de acceso? Paso 1 Instalar el software de la impresora Conexión sin direccionador inalámbrico Paso 2 Compruebe la conexión inalámbricaProblemas durante la instalación del software Problemas para configurar la impresoraPaso 2 Revise la lista de posibles problemas Problemas para configurar el faxPaso 1 Ejecute la prueba del fax La impresora tiene dificultades para enviar y recibir faxes La impresora no puede enviar faxes pero sí recibirlos La impresora puede enviar faxes pero no recibirlosDespués de resolver Los problemas Problemas de configuración inalámbricaPaso 3 Reinicie los componentes De la red inalámbrica Paso 2. Compruebe la intensidad de la señal inalámbricaReducción de la interferencia Paso 4 Ejecute la prueba de red inalámbrica Para abrir el EWS Servidor Web incorporadoDeclaración de garantía limitada de Hewlett-Packard Page Sumário Onde está o manual do usuário? Usar a impressoraLigar e desligar o dispositivo Usar o painel de controle Como obter informações sobre a configuração de fax Configurar faxAntes de começar Etapa 1 Conecte a impressora à linha telefônicaConectar a uma linha DSL/ADSL Que é o serviço de toque diferenciado?Como conectar equipamentos adicionais Etapa 2 Teste configuração do faxOnde posso alterar as configurações de fax? Etapa 3 Defina configurações de faxPressione OK 106 Fax Enviar um fax Usar o faxPara aprender mais Enviar um fax da impressoraEnviar um fax de um computador Enviar um fax manualmente Receber um fax automaticamente Recebimento de faxesImprimir novamente os faxes recebidos usando a memória Receber um fax manualmentePara imprimir um relatório Como trabalhar com relatórios e registrosPara limpar o registro de fax Protocolo FoIP Fax over Internet ProtocolQual é o nome e a senha da minha rede? Etapa 1 Instale o software para a impressora Conectar sem um roteador sem fio Etapa 2 Teste a conexão da comunicação sem fio Problemas na configuração da impressora Solução de problemas de configuraçãoProblemas durante a instalação do software Etapa 2 Verifique a lista de possíveis problemas Problemas na configuração de faxImpressora está tendo problemas para enviar e receber fax Etapa 1 Execute o teste de faxImpressora consegue enviar fax, mas não pode recebê-los Impressora não consegue enviar fax, mas pode recebê-los Após resolver os problemas Problemas de configuração sem fioEtapa 3. Reinicie os componentes da rede sem fio Etapa 2. Verifique a força do sinal da comunicação sem fioEtapa 4. Execute o Teste de rede sem fio Como reduzir a interferênciaEtapa 5. Execute a Ferramenta de diagnóstico de rede Windows Para abrir o EWS Servidor da Web incorporadoCB867-90002* *CB867-90002
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