HP A646 Inkjet CC001A#B1H Troubleshooting, Software installation issues, Installation failed

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8 Troubleshooting

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using a longer USB cable may cause errors.

This section contains the following topics:

•Software installation issues

•Printing and hardware issues

•Bluetooth printing problems

Troubleshooting

Software installation issues

This section contains the following topics:

•The installation failed

•The Found New Hardware Wizard appears when I connect the printer to a Windows computer.

•The printer does not appear in Printers and Faxes (Windows only)

•The installation did not start automatically

•The software installation starts each time I connect the printer to my computer, but I have already successfully installed the software.

•I want to attach the printer to my computer to transfer photos only, but the software installation program keeps appearing

The installation failed

Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Turn off virus software

•Solution 2: Accept the license agreement during installation

•Solution 3: Retry the installation

Solution 1: Turn off virus software

Solution:

1.Uninstall the printer software:

Windows users

a. From the Windows Start menu, go to Programs > HP > HP Photosmart A640 series > Uninstall.

b. Follow the onscreen instructions.

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Contents User Guide Page Contents Print from a computer MaintenanceRegulatory and environmental information TroubleshootingHP support and warranty SpecificationsContents HP Photosmart A640 series User Guide Chapter How do I? Get startedFind more information Front and rear views Photosmart at a glanceHP TouchSmart screen Control panel buttons and indicator lightsUse the stylus Use the touch screenStylus storage areas Touch screen frame Photosmart MenuTouch screen frame To view photos in 1-up view Thumbnail view and 1-up viewTo view photos in thumbnail view Touch View and Print on the Photosmart menuRelated topics Setup MenuPhoto icons Photo iconsTo use the setup menu How to use the Setup MenuPrinter Status Setup menu optionsTools Print Test Print SamplePreferences Help BluetoothGet started Paper loading tips Paper basicsChoose the best paper for the job Load your paperTo change the paper type To load paperLoad your paper Paper basics To find out the device address of the product Print from a Bluetooth deviceWhat you need for a Bluetooth connection Touch Bluetooth Touch Device AddressTouch Bluetooth Print photos from a Bluetooth deviceTo connect to and print from other Bluetooth devices To print from a Bluetooth devicePrint from a memory card Print without a computerInsert a memory card Supported memory cardsOne touch photo prints Print photos from a memory card or USB deviceTo select photos, add copies, and print multiple photos To deselect photos To deselect one photo To print all photosTo deselect all photos To print camera-selected photos To print a photo indexTo remove a specific photo from the print queue Print from a PictBridge-certified camera or device Save photos from a memory card to another deviceRemove a memory card Get creative Add captions Add framesTo use the Frames creative option To use the Caption creative option To use the Draw creative option Draw on photosUse Design Gallery Add clip artTo use the Clip Art creative option To use the Design Gallery creative option Specialty printing projectsTo use the Albums creative option Create albumsPrint without a computer To use the Greeting Card creative option Create Greeting CardsTo use Panoramic Photos mode Passport photos To use Passport Photos modePanoramic photos Photo stickers To use Photo Stickers modeTo print a frame from a video clip Create Photo LayoutsTo use the Photo Layouts creative option Video Frame printsTo turn off Photo Fix Enhance or edit your photosUse Photo Fix Crop a photoTouch up a photo Adjust photo brightnessRemove red-eye from your photos Use Pet Eye FixTo print from a slideshow Create and view slide showsTo view photos in a slideshow Touch Slideshow on the Photosmart menuPrint without a computer Printer software Print from a computerTransfer photos to a computer To delete photos or files from a memory card To save photos from a memory card to a connected computerEnhance your photos To change the HP Real Life technologies settingsIf a memory card is already inserted, do the following To select a print quality and speed Change the print settings for the print jobPrint quality settings Change the print qualityTo select a paper size Change the paper typeChange the paper size To select a specific paper typeTo print a borderless photo Print photosPrint borderless photos GuidelinesTo print a photo with borders Print photos with a borderTo print panoramic photos Print panoramic photosTo print on index cards or other small media Print on index cards and other small mediaPrint from a computer Align the print cartridge MaintenanceClean the print cartridge automatically To clean the print cartridge from the printerView printer status To access the printer status screenView estimated ink levels Insert or replace the print cartridgeTo insert or replace a print cartridge Get print cartridge ordering information Store the printer Print a testPrint a sample Store the printer and print cartridgeRemedy Remove ink from your skin and clothingSolution 1 Turn off virus software TroubleshootingSoftware installation issues Installation failedTo enable Software Install Mode Solution 2 Accept the license agreement during installationSolution 3 Retry the installation Try the following solution for this problemPrinter does not appear in Printers and Faxes Windows only Installation did not start automaticallySolution 3 Turn the printer off and then back on Solution 2 Make sure Software Install Mode is enabledSolution 4 Make a drive letter available Printer is plugged in, but it will not turn on Printing and hardware issuesSolution 2 Press the On button once and not quickly Solution 1 Check the power cordSolution 3 Unplug product and contact support online Computer and printer lost communication Solution 1 Make sure the USB cable is securely attachedSolution 2 Make sure that the printer is turned on Printout did not appearAn Unknown device message appeared Windows only Try the following solution for this problem SolutionWindows users Could not save photos from the computer to the memory card Printer did not print borderless photosTouch Preferences Touch Borderless Print quality is poor Solution 1 Reduce image sizeSolution 2 Use correct paper Blank page came out of the printerSolution 4 Clean print cartridge Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution 3 Print on correct side of paperCause Bluetooth Security level may be set to High Solution 2 Check Bluetooth Visibility settingSolution 3 Check Bluetooth Security level setting Touch Bluetooth Touch Security levelPrint quality is poor No page came out of the printerPhoto printed with borders To order cartridges from a connected computer Shop for ink suppliesClick Order Supplies Online Windows or Supplies Mac OS Shop for ink supplies Phone support period HP support and warrantyCheck the HP support Web site first HP support by phonePlacing a call Additional warranty optionsAfter the phone support period Printer specifications SpecificationsSystem requirements Paper Tray Print Cartridge Regulatory notices Regulatory and environmental informationRegulatory model identification number Vcci Class B compliance statement for users in Japan FCC statementEnvironmental product stewardship program LED indicator statementEco-Tips Plastics Material safety data sheetsPower consumption Paper useRegulatory and environmental Information Italiano Chemical SubstancesEMC EU Declaration of ConformityChapter April To install the software Software installationAppendix a